{"id":12310,"date":"2024-08-28T07:57:14","date_gmt":"2024-08-28T04:57:14","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=12310"},"modified":"2025-12-11T21:09:22","modified_gmt":"2025-12-11T18:09:22","slug":"how-to-contact-aliexpress-technical-support-team","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/","title":{"rendered":"How to contact Aliexpress technical support team"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#Short_list_of_ways_to_contact_Aliexpress_support_in_2026_for_customers\" >Short list of ways to contact Aliexpress support in 2026 for customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#What_problems_you_should_contact_support_for\" >What problems you should contact support for<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#How_to_call_Aliexpress_support\" >How to call Aliexpress support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#Contacting_via_Eva_bot\" >Contacting via Eva bot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#How_to_write_to_tech_support_using_the_mobile_application\" >How to write to tech support using the mobile application<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#On_Social_Networks\" >On Social Networks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/#Posts_for_contacting_Aliexpress_tech_support\" >Posts for contacting Aliexpress tech support<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>When shopping through the international trading platform Aliexpress, buyers sometimes encounter various questions or technical difficulties that require the attention of the support team. In order to ease the communication process and speed up the resolution of problems that arise, it is important to know a few effective ways to contact Aliexpress technical support. In this guide, we will detail the different methods of contacting support so that you can choose the most convenient option for you and quickly get the help you need.<\/p>\n\n\n\n<p>Could be interesting: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-find-a-store-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to find a seller on AliExpress by name<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"669\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-1024x669.jpg\" alt=\"\" class=\"wp-image-10949\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-1024x669.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-300x196.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-768x502.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian.jpg 1031w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Short_list_of_ways_to_contact_Aliexpress_support_in_2026_for_customers\"><\/span>Short list of ways to contact Aliexpress support in 2026 for customers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Method<\/strong><\/td><td><strong>Data<\/strong><\/td><\/tr><tr><td>Online Service<\/td><td><a href=\"https:\/\/helpcenter.aliexpress.com\/s\/BuyerHelp?spm=a2g0s.imconversation.0.0.1bc53e5fanAc0V&amp;language=en_US&amp;tsuCode=ByrCmn&amp;region=US&amp;suid=10301424082812322921413E548063\" target=\"_blank\" rel=\"noreferrer noopener\">Help Center<\/a><\/td><\/tr><tr><td>Eva bot<\/td><td>Opened from a personal profile<\/td><\/tr><tr><td>Phone number<\/td><td>None<\/td><\/tr><tr><td>Email<\/td><td><a href=\"mailto:aer_support@aliexpress.com\">dataprotection.ae@aliexpress.com<\/a><\/td><\/tr><tr><td>Social Networks<\/td><td><a href=\"https:\/\/www.facebook.com\/AliExpress\/\">https:\/\/www.facebook.com\/AliExpress\/<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_problems_you_should_contact_support_for\"><\/span>What problems you should contact support for<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order problems. Experiencing issues with unprocessed, incorrectly fulfilled, or undelivered orders is a significant concern that often necessitates contact with the support team for help. The technical team is available to assist with various aspects of your order, including payment queries, tracking updates, and resolving issues related to refunds for undelivered or damaged items. Contacting them ensures that any discrepancies or problems with your orders are addressed promptly and efficiently.<\/li>\n\n\n\n<li>Returns and refund issues. When a product does not match your expectations &#8212; either because it&#8217;s different from what was ordered or it doesn&#8217;t meet the quality described online &#8212; you have the entitlement to seek a refund. Initiating contact with the technical team is crucial when you need to start the return process or pursue a refund, especially in instances where the seller is unresponsive or fails to provide a transparent return procedure. The team is dedicated to facilitating a smooth resolution process to safeguard your purchasing rights.<\/li>\n\n\n\n<li>Account issues. For any concerns related to account security, such as unauthorized access, login difficulties, or suspected fraudulent activity, it is imperative to contact the technical support team immediately. The platform prioritizes the security of your account and personal data, and prompt contact allows them to deploy the necessary protective measures quickly.<\/li>\n\n\n\n<li>Technical issues on the site. Encountering technical glitches on the website, like site crashes or slow page loading times, can severely impact your ability to buy or sell effectively. It is advisable to contact the technical team to report these issues, as they are equipped with the expertise to collaborate with technical specialists and resolve disruptions swiftly. Timely contact helps restore normal site functionality, allowing you to continue your activities without hindrance.<\/li>\n\n\n\n<li>Disputes and complaints against sellers. If you have disputes with sellers over the quality of goods or terms of the transaction and cannot resolve the issue directly, you should contact the support team. They can act as an intermediary, provide a platform to resolve such disputes, and help you reach a fair resolution. Without proper contact, such issues might remain unresolved, leading to buyer dissatisfaction. However, in order to <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/\" target=\"_blank\" rel=\"noreferrer noopener\">win a dispute on Aliexpress<\/a>, you need to gather proof and dialog intelligently.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_call_Aliexpress_support\"><\/span>How to call Aliexpress support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There is no platform hotline in 2026. If you find any Aliexpress support phone number online, it is either outdated or wrong. Nevertheless, at any time a user of the platform can avail qualified support using other methods of communication.<\/p>\n\n\n\n<p>Could be interesting: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-track-aliexpress-order\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to track a package from AliExpress<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Contacting_via_Eva_bot\"><\/span>Contacting via Eva bot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>At the moment, the Eva bot is opened from a personal profile. To do this, you need to click on the image.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"360\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-15-1024x360.jpg\" alt=\"AliExpress support help for customer\" class=\"wp-image-12315\" title=\"Need help AliExpress support\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-15-1024x360.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-15-300x105.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-15-768x270.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-15.jpg 1406w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Or through the <a href=\"https:\/\/helpcenter.aliexpress.com\/s\/BuyerHelp?spm=a2g0s.imconversation.0.0.1bc53e5fanAc0V&amp;language=en_US&amp;tsuCode=ByrCmn&amp;region=US&amp;suid=10301424082812322921413E548063\" target=\"_blank\" rel=\"noreferrer noopener\">Help Center<\/a> for customers section.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-14-1024x427.jpg\" alt=\"Aliexpress support for customer\" class=\"wp-image-12313\" title=\"Aliexpress support online service\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-14-1024x427.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-14-300x125.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-14-768x320.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-14.jpg 1406w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>This is a round-the-clock bot that responds according to a script, but you can reach a live person through it. To do this, you need to click on the &#171;Chat with agent now&#187; button.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"749\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-13-1024x749.jpg\" alt=\"How to contact Aliexpress technical support team\" class=\"wp-image-12314\" title=\"How to contact Aliexpress support team\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-13-1024x749.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-13-300x219.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-13-768x562.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-13.jpg 1232w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_write_to_tech_support_using_the_mobile_application\"><\/span>How to write to tech support using the mobile application<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Communication with the operator in the AliExpress mobile application follows almost the same algorithm as in the previous point, from the website. However, in order to open the AliExpress support chat, you need to tap not &#171;Support&#187;, but the icon in the upper right corner of the first screen of the application.<\/p>\n\n\n\n<p>It could be interesting: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-return-an-item-and-get-a-refund-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">Refund on AliExpress<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"On_Social_Networks\"><\/span>On Social Networks <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Platform maintains a presence on various social platforms for custoers. On Facebook &#8212; <a href=\"https:\/\/www.facebook.com\/AliExpress\/\">https:\/\/www.facebook.com\/AliExpress\/<\/a>, you can reach out by navigating to the official page and selecting &#171;Send a message&#187; for basic inquiries. For more detailed questions, you may be directed to use a different communication channel. If you use Twitter, visit your profile and click on the envelope icon beneath the cover image to compose and send your message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Posts_for_contacting_Aliexpress_tech_support\"><\/span>Posts for contacting Aliexpress tech support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If the agent in the support chat did not help you for any reason, you can try to use the mail <a href=\"mailto:aer_support@aliexpress.com\">dataprotection.ae@aliexpress.com<\/a>.<\/p>\n\n\n\n<p>Contacting Aliexpress support should be reasonable for customers. Before requesting, it is worth studying the help sections on the site, where you can often find answers to many questions. Or &#8212; if appropriate &#8212; first talk to a representative of the platform store on which you have made or are about to make an order. There is no Aliexpress tech support number. However, if the problem is serious and requires a personalized approach, do not hesitate to contact team to ensure the safety and comfort of your shopping on platform.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"When shopping through the international trading platform Aliexpress, buyers sometimes encounter various questions or technical difficulties that require the attention of the support team. In order to ease the communication process and speed up the resolution of problems that arise&#8230;","protected":false},"author":2,"featured_media":10949,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[],"class_list":["post-12310","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-shopping-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to contact Aliexpress technical support team<\/title>\n<meta name=\"description\" content=\"Customers can contact Aliexpress tech support via live chat, hotline, etc. How to write to tech support AliExpress to resolve a dispute - read in AliHelper blog\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to contact Aliexpress technical support team\" \/>\n<meta property=\"og:description\" content=\"Customers can contact Aliexpress tech support via live chat, hotline, etc. How to write to tech support AliExpress to resolve a dispute - 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