{"id":12336,"date":"2024-08-28T09:41:34","date_gmt":"2024-08-28T06:41:34","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=12336"},"modified":"2025-12-11T21:09:48","modified_gmt":"2025-12-11T18:09:48","slug":"comment-contacter-lequipe-de-support-technique-daliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/","title":{"rendered":"Comment contacter l&#8217;\u00e9quipe de support technique d&#8217;Aliexpress ?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Liste_des_methodes_de_contact_avec_le_support_technique_dAliexpress_en_2026_pour_les_clients\" >Liste des m\u00e9thodes de contact avec le support technique d&#8217;Aliexpress en 2026 pour les clients<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Quels_sont_les_problemes_pour_lesquels_vous_devez_contacter_lassistance\" >Quels sont les probl\u00e8mes pour lesquels vous devez contacter l&#8217;assistance ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Comment_appeler_le_service_dassistance_technique_dAliexpress\" >Comment appeler le service d&#8217;assistance technique d&#8217;Aliexpress ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Contacter_via_Eva_bot\" >Contacter via Eva bot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Comment_ecrire_a_lassistance_technique_a_laide_de_lapplication_mobile\" >Comment \u00e9crire \u00e0 l&#8217;assistance technique \u00e0 l&#8217;aide de l&#8217;application mobile ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Sur_les_reseaux_sociaux\" >Sur les r\u00e9seaux sociaux<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/#Posts_for_contacting_Aliexpress_tech_support\" >Posts for contacting Aliexpress tech support<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Lors de leurs achats sur la plateforme de commerce international Aliexpress, les acheteurs rencontrent parfois des questions ou des difficult\u00e9s techniques qui requi\u00e8rent l&#8217;attention de l&#8217;\u00e9quipe de support. Afin de faciliter le processus de communication et d&#8217;acc\u00e9l\u00e9rer la r\u00e9solution des probl\u00e8mes, il est important de conna\u00eetre quelques m\u00e9thodes efficaces pour contacter le support technique d&#8217;Aliexpress. Dans ce guide, nous allons d\u00e9tailler les diff\u00e9rentes m\u00e9thodes de contact avec le support afin que vous puissiez choisir l&#8217;option la plus pratique pour vous et obtenir rapidement l&#8217;aide dont vous avez besoin.<\/p>\n\n\n\n<p>Cela pourrait \u00eatre int\u00e9ressant : <a href=\"https:\/\/alihelper.net\/blog\/fr\/comment-obtenir-une-reduction-sur-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">Obtenir r\u00e9duction sur AliExpress<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"669\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-1024x669.jpg\" alt=\"\" class=\"wp-image-10949\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-1024x669.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-300x196.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian-768x502.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/asian.jpg 1031w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Liste_des_methodes_de_contact_avec_le_support_technique_dAliexpress_en_2026_pour_les_clients\"><\/span>Liste des m\u00e9thodes de contact avec le support technique d&#8217;Aliexpress en 2026 pour les clients<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>M\u00e9thode de contact avec le support technique<\/strong> <\/td><td><strong>Donn\u00e9es<\/strong><\/td><\/tr><tr><td>Service en ligne<\/td><td><a href=\"https:\/\/helpcenter.aliexpress.com\/s\/BuyerHelp?spm=a2g0s.imconversation.0.0.1bc53e5fanAc0V&amp;language=en_US&amp;tsuCode=ByrCmn&amp;region=US&amp;suid=10301424082812322921413E548063\" target=\"_blank\" rel=\"noreferrer noopener\">Centre d&#8217;aide<\/a><\/td><\/tr><tr><td>Eva bot<\/td><td>Ouvert depuis un profil personnel<\/td><\/tr><tr><td>Num\u00e9ro de t\u00e9l\u00e9phone<\/td><td>Aucun<\/td><\/tr><tr><td>Courriel<\/td><td><a href=\"mailto:aer_support@aliexpress.com\">dataprotection.ae@aliexpress.com<\/a><\/td><\/tr><tr><td>R\u00e9seaux sociaux<\/td><td><a href=\"https:\/\/www.facebook.com\/AliExpress\/\">https:\/\/www.facebook.com\/AliExpress\/<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quels_sont_les_problemes_pour_lesquels_vous_devez_contacter_lassistance\"><\/span>Quels sont les probl\u00e8mes pour lesquels vous devez contacter l&#8217;assistance ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Probl\u00e8mes de commande. Si vous rencontrez des probl\u00e8mes li\u00e9s \u00e0 des commandes non trait\u00e9es, mal ex\u00e9cut\u00e9es ou non livr\u00e9es, c&#8217;est l&#8217;une des principales raisons pour lesquelles vous devez contacter le support technique. Le support technique peut vous aider \u00e0 r\u00e9soudre les probl\u00e8mes de paiement, de suivi ou de remboursement des articles non livr\u00e9s ou endommag\u00e9s. Ne tardez pas \u00e0 contacter le service si ces situations surviennent.<\/li>\n\n\n\n<li>Probl\u00e8mes de retour et de remboursement. Si le produit livr\u00e9 n&#8217;est pas celui que vous avez command\u00e9 ou si son \u00e9tat ne correspond pas \u00e0 la description, vous avez le droit de demander un remboursement. Il est n\u00e9cessaire de contacter le support technique pour entamer la proc\u00e9dure de retour ou obtenir un remboursement. Si le vendeur refuse d&#8217;\u00e9tablir le contact ou ne fournit pas de proc\u00e9dure de retour claire, le support technique est l\u00e0 pour vous assister.<\/li>\n\n\n\n<li>Probl\u00e8mes de compte. Tout probl\u00e8me de s\u00e9curit\u00e9 li\u00e9 \u00e0 votre compte, comme un acc\u00e8s non autoris\u00e9, des probl\u00e8mes de connexion ou une suspicion de fraude, n\u00e9cessite un contact imm\u00e9diat avec le support technique. La s\u00e9curit\u00e9 de votre compte et de vos informations personnelles est une priorit\u00e9 pour la plateforme, et contacter le support garantit une r\u00e9solution rapide et efficace.<\/li>\n\n\n\n<li>Probl\u00e8mes techniques sur le site. Si vous rencontrez des erreurs sur le site qui interf\u00e8rent avec le processus d&#8217;achat ou de vente, telles que des pannes du site ou des probl\u00e8mes de chargement des pages, il est recommand\u00e9 de contacter le support technique pour signaler ces incidents. Des experts du support technique pourront rapidement identifier et r\u00e9soudre le probl\u00e8me.<\/li>\n\n\n\n<li>Litiges et plaintes contre les vendeurs. Si vous avez des litiges avec des vendeurs concernant la qualit\u00e9 des marchandises ou les conditions de la transaction et que vous ne pouvez pas r\u00e9soudre le probl\u00e8me directement avec le vendeur, l&#8217;assistance technique d&#8217;Aliexpress peut agir en tant qu&#8217;interm\u00e9diaire. Il fournit une plateforme pour r\u00e9soudre ces litiges et peut vous aider \u00e0 obtenir une solution \u00e9quitable. Cependant, pour <a href=\"https:\/\/alihelper.net\/blog\/fr\/comment-gagner-un-litige-sur-aliexpress-instructions-etape-par-etape\/\" target=\"_blank\" rel=\"noreferrer noopener\">gagner un litige sur Aliexpress<\/a>, vous devez rassembler des preuves et dialoguer intelligemment.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comment_appeler_le_service_dassistance_technique_dAliexpress\"><\/span>Comment appeler le service d&#8217;assistance technique d&#8217;Aliexpress ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Il n&#8217;existe pas de service d&#8217;assistance t\u00e9l\u00e9phonique Aliexpress en 2026. Si vous trouvez un num\u00e9ro de t\u00e9l\u00e9phone d&#8217;assistance Aliexpress en ligne, il est soit obsol\u00e8te, soit erron\u00e9. N\u00e9anmoins, \u00e0 tout moment, un utilisateur de la plateforme peut b\u00e9n\u00e9ficier d&#8217;une assistance qualifi\u00e9e en utilisant d&#8217;autres m\u00e9thodes de communication.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Contacter_via_Eva_bot\"><\/span>Contacter via Eva bot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Pour l&#8217;instant, le robot Eva s&#8217;ouvre \u00e0 partir d&#8217;un profil personnel. Pour ce faire, vous devez cliquer sur l&#8217;image.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"356\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-16-1024x356.jpg\" alt=\"Comment contacter l'\u00e9quipe de support technique Aliexpress\" class=\"wp-image-12341\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-16-1024x356.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-16-300x104.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-16-768x267.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_1-16.jpg 1408w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Ou dans la section <a href=\"https:\/\/helpcenter.aliexpress.com\/s\/BuyerHelp?spm=a2g0o.detail.headerAcount.13.3491FOr4FOr4KL&amp;language=fr_fr&amp;tsuCode=ByrCmn&amp;region=fr&amp;suid=1030142408281231122102EF375986\" target=\"_blank\" rel=\"noreferrer noopener\">Help Center.<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"434\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-15-1024x434.jpg\" alt=\"\" class=\"wp-image-12342\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-15-1024x434.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-15-300x127.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-15-768x326.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_2-15.jpg 1386w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Il s&#8217;agit d&#8217;un robot qui r\u00e9pond 24 heures sur 24 selon un script, mais vous pouvez joindre une personne en chair et en os par son interm\u00e9diaire. Pour ce faire, vous devez cliquer sur le bouton &#171;Discutez avec l&#8217;agent maintenant&#187;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"748\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-18-1024x748.jpg\" alt=\"support d'Aliexpress\" class=\"wp-image-12343\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-18-1024x748.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-18-300x219.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-18-768x561.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/08\/screenshot_3-18.jpg 1236w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comment_ecrire_a_lassistance_technique_a_laide_de_lapplication_mobile\"><\/span>Comment \u00e9crire \u00e0 l&#8217;assistance technique \u00e0 l&#8217;aide de l&#8217;application mobile ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La communication avec l&#8217;op\u00e9rateur dans l&#8217;application mobile AliExpress suit pratiquement le m\u00eame algorithme qu&#8217;au point pr\u00e9c\u00e9dent, \u00e0 partir du site web. Cependant, pour ouvrir le chat d&#8217;assistance d&#8217;AliExpress, vous devez appuyer non pas sur &#171;Support&#187;, mais sur l&#8217;ic\u00f4ne situ\u00e9e dans le coin sup\u00e9rieur droit du premier \u00e9cran de l&#8217;application.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sur_les_reseaux_sociaux\"><\/span>Sur les r\u00e9seaux sociaux <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AliExpress est pr\u00e9sent sur plusieurs plateformes sociales. Sur Facebook &#8212; <a href=\"https:\/\/www.facebook.com\/AliExpress\/\">https:\/\/www.facebook.com\/AliExpress\/,<\/a> vous pouvez vous connecter \u00e0 la page officielle d&#8217;AliExpress et s\u00e9lectionner &#171;Envoyer un message&#187; pour les questions de base. Pour les questions plus d\u00e9taill\u00e9es, il se peut que vous soyez invit\u00e9 \u00e0 utiliser un autre canal de communication. Si vous utilisez Twitter, visitez le profil d&#8217;AliExpress et cliquez sur l&#8217;ic\u00f4ne de l&#8217;enveloppe situ\u00e9e sous l&#8217;image de couverture pour r\u00e9diger et envoyer votre message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Posts_for_contacting_Aliexpress_tech_support\"><\/span>Posts for contacting Aliexpress tech support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Si l&#8217;agent de l&#8217;assistance en ligne ne vous a pas aid\u00e9 pour une raison quelconque, vous pouvez essayer d&#8217;utiliser le courrier \u00e9lectronique <a href=\"mailto:aer_support@aliexpress.com\">dataprotection.ae@aliexpress.com.<\/a><\/p>\n\n\n\n<p>Contacter le support technique d&#8217;Aliexpress doit se faire de mani\u00e8re raisonnable. Avant de demander de l&#8217;aide, il est utile d&#8217;\u00e9tudier les sections d&#8217;aide du site, o\u00f9 vous pouvez souvent trouver des r\u00e9ponses \u00e0 de nombreuses questions. Ou, le cas \u00e9ch\u00e9ant, adressez-vous d&#8217;abord \u00e0 un repr\u00e9sentant de la plateforme de vente sur laquelle vous avez pass\u00e9 ou allez passer une commande. Il n&#8217;existe pas de num\u00e9ro d&#8217;assistance technique Aliexpress. Toutefois, si le probl\u00e8me est s\u00e9rieux et n\u00e9cessite une approche personnalis\u00e9e, n&#8217;h\u00e9sitez pas \u00e0 contacter le support pour assurer la s\u00e9curit\u00e9 et le confort de vos achats sur Aliexpress.<\/p>\n","protected":false},"excerpt":{"rendered":"Lors de leurs achats sur la plateforme de commerce international Aliexpress, les acheteurs rencontrent parfois des questions ou des difficult\u00e9s techniques qui requi\u00e8rent l&#8217;attention de l&#8217;\u00e9quipe de support. Afin de faciliter le processus de communication et d&#8217;acc\u00e9l\u00e9rer la r\u00e9solution des probl\u00e8mes&#8230;","protected":false},"author":2,"featured_media":10949,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-12336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aide-aux-achats-sur-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment contacter l&#039;\u00e9quipe de support technique d&#039;Aliexpress ?<\/title>\n<meta name=\"description\" content=\"Vous pouvez contacter le support technique d&#039;Aliexpress par chat en direct, hotline, etc. Comment \u00e9crire \u00e0 l&#039;assistance technique - lire dans le blog AliHelper\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment contacter l&#039;\u00e9quipe de support technique d&#039;Aliexpress ?\" \/>\n<meta property=\"og:description\" content=\"Vous pouvez contacter le support technique d&#039;Aliexpress par chat en direct, hotline, etc. Comment \u00e9crire \u00e0 l&#039;assistance technique - 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