{"id":13705,"date":"2026-08-07T17:48:55","date_gmt":"2026-08-07T14:48:55","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=13705"},"modified":"2026-08-07T17:52:08","modified_gmt":"2026-08-07T14:52:08","slug":"como-devolver-um-item-e-obter-um-reembolso-no-aliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/","title":{"rendered":"Como devolver um produto no AliExpress e obter um reembolso"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Devolucao_reembolso_e_disputa_qual_e_a_diferenca\" >Devolu\u00e7\u00e3o, reembolso e disputa: qual \u00e9 a diferen\u00e7a?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Motivos_para_pedir_devolucao_ou_reembolso\" >Motivos para pedir devolu\u00e7\u00e3o ou reembolso<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#O_produto_nao_corresponde_a_descricao\" >O produto n\u00e3o corresponde \u00e0 descri\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#O_produto_chegou_danificado_ou_nao_funciona\" >O produto chegou danificado ou n\u00e3o funciona<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Voce_recebeu_outro_produto\" >Voc\u00ea recebeu outro produto<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Faltam_pecas_ou_acessorios\" >Faltam pe\u00e7as ou acess\u00f3rios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#O_produto_aparenta_ser_falsificado\" >O produto aparenta ser falsificado<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#O_pacote_nao_chegou\" >O pacote n\u00e3o chegou<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#O_rastreamento_mostra_entrega_em_outro_endereco\" >O rastreamento mostra entrega em outro endere\u00e7o<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Reembolso_devolucao_ou_reembolso_parcial_o_que_escolher\" >Reembolso, devolu\u00e7\u00e3o ou reembolso parcial: o que escolher?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Reembolso_sem_devolver_o_produto\" >Reembolso sem devolver o produto<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Devolucao_e_reembolso\" >Devolu\u00e7\u00e3o e reembolso<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Reembolso_parcial\" >Reembolso parcial<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Quando_devolver_o_produto_pode_nao_valer_a_pena\" >Quando devolver o produto pode n\u00e3o valer a pena<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Como_devolver_um_produto_no_AliExpress\" >Como devolver um produto no AliExpress<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#1_Abra_o_pedido\" >1. Abra o pedido<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#2_Abra_a_opcao_de_devolucao_ou_reembolso\" >2. Abra a op\u00e7\u00e3o de devolu\u00e7\u00e3o ou reembolso<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#3_Escolha_o_motivo_correto\" >3. Escolha o motivo correto<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#4_Escolha_a_solucao_disponivel\" >4. Escolha a solu\u00e7\u00e3o dispon\u00edvel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#5_Adicione_provas\" >5. Adicione provas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#6_Envie_a_solicitacao\" >6. Envie a solicita\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#7_Acompanhe_os_prazos_mostrados_no_pedido\" >7. Acompanhe os prazos mostrados no pedido<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#8_Se_a_devolucao_for_aprovada_siga_exatamente_as_instrucoes\" >8. Se a devolu\u00e7\u00e3o for aprovada, siga exatamente as instru\u00e7\u00f5es<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Como_funciona_a_devolucao_gratuita\" >Como funciona a devolu\u00e7\u00e3o gratuita?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Qual_e_o_prazo_para_devolver_um_produto\" >Qual \u00e9 o prazo para devolver um produto?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Quem_paga_o_frete_de_devolucao\" >Quem paga o frete de devolu\u00e7\u00e3o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Quando_o_dinheiro_sera_devolvido\" >Quando o dinheiro ser\u00e1 devolvido?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Como_solicitar_devolucao_no_aplicativo_AliExpress\" >Como solicitar devolu\u00e7\u00e3o no aplicativo AliExpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Nao_envie_o_produto_fora_do_processo_oficial\" >N\u00e3o envie o produto fora do processo oficial<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Como_evitar_problemas_antes_da_proxima_compra\" >Como evitar problemas antes da pr\u00f3xima compra<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-devolver-um-item-e-obter-um-reembolso-no-aliexpress\/#Conclusao\" >Conclus\u00e3o<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0s vezes, o pedido chega e fica claro que h\u00e1 um problema: o produto est\u00e1 quebrado, veio em outra cor, faltam pe\u00e7as ou simplesmente n\u00e3o corresponde ao que estava descrito na oferta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nesses casos, o AliExpress pode disponibilizar diferentes solu\u00e7\u00f5es: reembolso total, reembolso parcial ou devolu\u00e7\u00e3o do produto com reembolso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A melhor op\u00e7\u00e3o depende do problema, do valor do item, das provas dispon\u00edveis e das condi\u00e7\u00f5es espec\u00edficas do pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Neste guia, voc\u00ea aprender\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>quando pedir reembolso;<\/li>\n\n\n\n<li>quando devolver o produto;<\/li>\n\n\n\n<li>quais provas anexar;<\/li>\n\n\n\n<li>quem pode pagar o frete de devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>como acompanhar a solicita\u00e7\u00e3o;<\/li>\n\n\n\n<li>quais erros podem fazer voc\u00ea perder o reembolso.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Devolucao_reembolso_e_disputa_qual_e_a_diferenca\"><\/span><br>Devolu\u00e7\u00e3o, reembolso e disputa: qual \u00e9 a diferen\u00e7a?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Devolu\u00e7\u00e3o: voc\u00ea envia fisicamente o produto de volta.<\/li>\n\n\n\n<li>Reembolso: recebe de volta todo ou parte do valor pago.<\/li>\n\n\n\n<li>Disputa ou solicita\u00e7\u00e3o: processo usado para informar um problema e pedir uma solu\u00e7\u00e3o relacionada ao pedido.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uma mesma solicita\u00e7\u00e3o pode combinar devolu\u00e7\u00e3o e reembolso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, o AliExpress pode aprovar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reembolso total sem devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>reembolso parcial sem devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>devolu\u00e7\u00e3o seguida de reembolso.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pode ser interessante: <a href=\"https:\/\/alihelper.net\/blog\/pt\/como-rastrear-um-pedido-do-aliexpress-rastreamento-de-pacotes-por-numero-de-rastreamento\/\" target=\"_blank\" rel=\"noreferrer noopener\">Como rastrear pedido do AliExpress<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/vozvrat-na-alikspress-1024x576.jpg\" alt=\"\" class=\"wp-image-13642\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/vozvrat-na-alikspress-1024x576.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/vozvrat-na-alikspress-300x169.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/vozvrat-na-alikspress-768x432.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/vozvrat-na-alikspress-1536x864.jpg 1536w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/vozvrat-na-alikspress.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Motivos_para_pedir_devolucao_ou_reembolso\"><\/span>Motivos para pedir devolu\u00e7\u00e3o ou reembolso<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"O_produto_nao_corresponde_a_descricao\"><\/span>O produto n\u00e3o corresponde \u00e0 descri\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Exemplos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tamanho diferente do informado;<\/li>\n\n\n\n<li>cor ou modelo incorreto;<\/li>\n\n\n\n<li>material diferente;<\/li>\n\n\n\n<li>caracter\u00edsticas t\u00e9cnicas divergentes;<\/li>\n\n\n\n<li>quantidade errada;<\/li>\n\n\n\n<li>acess\u00f3rios anunciados que n\u00e3o foram enviados.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compare informa\u00e7\u00f5es objetivas da p\u00e1gina do produto com aquilo que voc\u00ea recebeu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pode ser interessante: <a href=\"https:\/\/alihelper.net\/blog\/pt\/como-rastrear-um-pedido-do-aliexpress-rastreamento-de-pacotes-por-numero-de-rastreamento\/\" target=\"_blank\" rel=\"noreferrer noopener\">Como rastrear pedidos do AliExpress<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"O_produto_chegou_danificado_ou_nao_funciona\"><\/span>O produto chegou danificado ou n\u00e3o funciona<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pode ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>rachadura;<\/li>\n\n\n\n<li>pe\u00e7a quebrada;<\/li>\n\n\n\n<li>embalagem com dano que afetou o produto;<\/li>\n\n\n\n<li>aparelho que n\u00e3o liga;<\/li>\n\n\n\n<li>mecanismo que n\u00e3o funciona;<\/li>\n\n\n\n<li>bateria ou carregador com defeito.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fa\u00e7a fotos e v\u00eddeos antes de descartar a embalagem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Voce_recebeu_outro_produto\"><\/span>Voc\u00ea recebeu outro produto<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se pediu uma variante e recebeu outra, fotografe:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o produto recebido;<\/li>\n\n\n\n<li>a etiqueta;<\/li>\n\n\n\n<li>a embalagem;<\/li>\n\n\n\n<li>os detalhes da variante selecionada no pedido.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Faltam_pecas_ou_acessorios\"><\/span>Faltam pe\u00e7as ou acess\u00f3rios<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mostre todo o conte\u00fado da embalagem e compare com a lista apresentada na oferta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dependendo da import\u00e2ncia da pe\u00e7a ausente, um reembolso parcial pode ser mais pr\u00e1tico do que devolver todo o pedido.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"O_produto_aparenta_ser_falsificado\"><\/span>O produto aparenta ser falsificado<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se a oferta indicava um produto original e voc\u00ea suspeita de falsifica\u00e7\u00e3o, use provas verific\u00e1veis:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>embalagem;<\/li>\n\n\n\n<li>etiquetas;<\/li>\n\n\n\n<li>n\u00famero de s\u00e9rie;<\/li>\n\n\n\n<li>logotipo;<\/li>\n\n\n\n<li>diferen\u00e7as em rela\u00e7\u00e3o \u00e0s informa\u00e7\u00f5es da oferta.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evite basear a solicita\u00e7\u00e3o apenas na impress\u00e3o de que o produto \u201cparece falso\u201d.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"O_pacote_nao_chegou\"><\/span>O pacote n\u00e3o chegou<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nesse caso, normalmente n\u00e3o existe produto para devolver. A solu\u00e7\u00e3o adequada pode ser um pedido de reembolso, de acordo com o status e os prazos exibidos no seu pedido.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"O_rastreamento_mostra_entrega_em_outro_endereco\"><\/span>O rastreamento mostra entrega em outro endere\u00e7o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Compare o local indicado no rastreamento com o endere\u00e7o registrado no pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salve capturas de tela mostrando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cidade;<\/li>\n\n\n\n<li>CEP ou c\u00f3digo postal;<\/li>\n\n\n\n<li>status de entrega;<\/li>\n\n\n\n<li>endere\u00e7o do pedido.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se poss\u00edvel, solicite tamb\u00e9m informa\u00e7\u00f5es \u00e0 transportadora respons\u00e1vel pela entrega final.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para minimizar o risco de decep\u00e7\u00e3o com a encomenda, escolha apenas <a href=\"https:\/\/alihelper.net\/pt\/features\/verifica\u00e7\u00e3o-do-vendedor-no-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">vendedores confi\u00e1veis no AliExpress<\/a>. A extens\u00e3o de navegador gratuita AliHelper o ajudar\u00e1 com isso. Ela mostrar\u00e1 uma classifica\u00e7\u00e3o objetiva de qualquer loja de acordo com 5 crit\u00e9rios e, com sua ajuda, voc\u00ea tamb\u00e9m poder\u00e1 ver o hist\u00f3rico de pre\u00e7os, rastrear a encomenda ou o desconto, encontrar produtos semelhantes e assim por diante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"589\" height=\"392\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/image-31.png\" alt=\"devolver e reembolso no AliExpress\" class=\"wp-image-13706\" title=\"Como fazer uma devolu\u00e7\u00e3o no Aliexpress e obter um reembolso\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/image-31.png 589w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/10\/image-31-300x200.png 300w\" sizes=\"auto, (max-width: 589px) 100vw, 589px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reembolso_devolucao_ou_reembolso_parcial_o_que_escolher\"><\/span>Reembolso, devolu\u00e7\u00e3o ou reembolso parcial: o que escolher?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Situa\u00e7\u00e3o<\/th><th>Op\u00e7\u00e3o que pode ser mais adequada<\/th><\/tr><\/thead><tbody><tr><td>Pacote n\u00e3o chegou<\/td><td>Reembolso sem devolu\u00e7\u00e3o<\/td><\/tr><tr><td>Rastreamento mostra entrega em outro endere\u00e7o<\/td><td>Reembolso sem devolu\u00e7\u00e3o<\/td><\/tr><tr><td>Produto chegou totalmente quebrado<\/td><td>Reembolso total ou devolu\u00e7\u00e3o e reembolso<\/td><\/tr><tr><td>Produto errado<\/td><td>Reembolso total ou devolu\u00e7\u00e3o e reembolso<\/td><\/tr><tr><td>Pequeno defeito, mas produto ainda pode ser usado<\/td><td>Reembolso parcial<\/td><\/tr><tr><td>Cor ligeiramente diferente<\/td><td>Reembolso parcial, dependendo do caso<\/td><\/tr><tr><td>Falta um acess\u00f3rio<\/td><td>Reembolso parcial ou outra solu\u00e7\u00e3o dispon\u00edvel<\/td><\/tr><tr><td>Voc\u00ea simplesmente mudou de ideia<\/td><td>Normalmente devolu\u00e7\u00e3o e reembolso, se permitida<\/td><\/tr><tr><td>Produto caro com defeito grave<\/td><td>Devolu\u00e7\u00e3o e reembolso ou outra solu\u00e7\u00e3o aprovada<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As op\u00e7\u00f5es exibidas podem variar conforme o pedido, o pa\u00eds, o motivo e as condi\u00e7\u00f5es aplic\u00e1veis ao produto.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reembolso_sem_devolver_o_produto\"><\/span>Reembolso sem devolver o produto<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Em alguns casos, o AliExpress pode aprovar um reembolso total ou parcial sem exigir o envio do produto de volta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isso pode acontecer, por exemplo, quando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o pacote n\u00e3o chegou;<\/li>\n\n\n\n<li>o produto possui baixo valor;<\/li>\n\n\n\n<li>existe um defeito comprovado;<\/li>\n\n\n\n<li>o item n\u00e3o corresponde \u00e0 descri\u00e7\u00e3o;<\/li>\n\n\n\n<li>o custo ou a log\u00edstica da devolu\u00e7\u00e3o n\u00e3o justificam o retorno.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Essa op\u00e7\u00e3o n\u00e3o \u00e9 garantida. Utilize as alternativas que aparecem na solicita\u00e7\u00e3o do seu pedido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Devolucao_e_reembolso\"><\/span>Devolu\u00e7\u00e3o e reembolso<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nesse caso, voc\u00ea deve enviar o produto pelo m\u00e9todo e para o local indicados na pr\u00f3pria solicita\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de enviar, confira:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>prazo;<\/li>\n\n\n\n<li>endere\u00e7o ou ponto de entrega;<\/li>\n\n\n\n<li>transportadora indicada;<\/li>\n\n\n\n<li>necessidade de etiqueta;<\/li>\n\n\n\n<li>quem paga o frete;<\/li>\n\n\n\n<li>quais itens devem ser enviados juntos;<\/li>\n\n\n\n<li>estado em que o produto deve ser devolvido.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o envie o produto para um endere\u00e7o fornecido pelo vendedor em uma conversa privada sem conferir se ele corresponde \u00e0s instru\u00e7\u00f5es oficiais da solicita\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reembolso_parcial\"><\/span>Reembolso parcial<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O reembolso parcial pode ser uma boa solu\u00e7\u00e3o quando voc\u00ea deseja ficar com o produto, mas existe uma diferen\u00e7a ou defeito que reduz seu valor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exemplos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pequeno arranh\u00e3o;<\/li>\n\n\n\n<li>cor diferente;<\/li>\n\n\n\n<li>acess\u00f3rio ausente;<\/li>\n\n\n\n<li>medida ligeiramente incorreta;<\/li>\n\n\n\n<li>defeito que n\u00e3o impede o uso.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de aceitar, avalie se o valor oferecido compensa realmente o problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depois que uma solu\u00e7\u00e3o \u00e9 aceita e encerrada, pode ser dif\u00edcil alter\u00e1-la.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quando_devolver_o_produto_pode_nao_valer_a_pena\"><\/span>Quando devolver o produto pode n\u00e3o valer a pena<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uma devolu\u00e7\u00e3o f\u00edsica nem sempre \u00e9 a melhor solu\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Considere:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>valor do produto;<\/li>\n\n\n\n<li>custo de envio;<\/li>\n\n\n\n<li>tempo necess\u00e1rio;<\/li>\n\n\n\n<li>necessidade de imprimir uma etiqueta;<\/li>\n\n\n\n<li>dist\u00e2ncia at\u00e9 o ponto de entrega;<\/li>\n\n\n\n<li>risco de problemas no transporte;<\/li>\n\n\n\n<li>valor do reembolso parcial dispon\u00edvel.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para um produto barato com um defeito pequeno, um reembolso parcial pode ser mais conveniente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para um produto caro ou completamente inutiliz\u00e1vel, a devolu\u00e7\u00e3o com reembolso total pode fazer mais sentido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m pode ser de interesse: <a href=\"https:\/\/alihelper.net\/blog\/pt\/como-gahnar-uma-disputa-no-aliexpress-instrucoes-passo-a-passo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Como vencer uma disputa no AliExpress &#8212; instru\u00e7\u00f5es passo a passo<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_devolver_um_produto_no_AliExpress\"><\/span>Como devolver um produto no AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Abra_o_pedido\"><\/span>1. Abra o pedido<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Entre na sua conta e abra a se\u00e7\u00e3o de pedidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selecione o pedido que apresenta o problema.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Abra_a_opcao_de_devolucao_ou_reembolso\"><\/span>2. Abra a op\u00e7\u00e3o de devolu\u00e7\u00e3o ou reembolso<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Procure uma op\u00e7\u00e3o como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cDevolu\u00e7\u00f5es\/Reembolsos\u201d;<\/li>\n\n\n\n<li>\u201cReturns\/Refunds\u201d;<\/li>\n\n\n\n<li>\u201cSolicitar reembolso\u201d.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O nome pode variar conforme o idioma e a vers\u00e3o do AliExpress.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Escolha_o_motivo_correto\"><\/span>3. Escolha o motivo correto<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Selecione a op\u00e7\u00e3o que descreve exatamente o problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o escolha um motivo apenas porque acredita que ele aumentar\u00e1 suas chances de aprova\u00e7\u00e3o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Escolha_a_solucao_disponivel\"><\/span>4. Escolha a solu\u00e7\u00e3o dispon\u00edvel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O sistema pode apresentar uma ou mais op\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reembolso sem devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>reembolso parcial;<\/li>\n\n\n\n<li>devolu\u00e7\u00e3o e reembolso.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leia as condi\u00e7\u00f5es antes de confirmar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Adicione_provas\"><\/span>5. Adicione provas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Envie fotos ou v\u00eddeos que mostrem claramente o problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podem ser \u00fateis:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fotos do produto;<\/li>\n\n\n\n<li>v\u00eddeo da abertura da embalagem;<\/li>\n\n\n\n<li>etiqueta;<\/li>\n\n\n\n<li>medidas;<\/li>\n\n\n\n<li>pe\u00e7as faltando;<\/li>\n\n\n\n<li>defeito em funcionamento;<\/li>\n\n\n\n<li>capturas da p\u00e1gina do produto;<\/li>\n\n\n\n<li>dados de rastreamento.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Envie_a_solicitacao\"><\/span>6. Envie a solicita\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Revise:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>motivo;<\/li>\n\n\n\n<li>valor solicitado;<\/li>\n\n\n\n<li>solu\u00e7\u00e3o escolhida;<\/li>\n\n\n\n<li>provas.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depois, envie a solicita\u00e7\u00e3o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Acompanhe_os_prazos_mostrados_no_pedido\"><\/span>7. Acompanhe os prazos mostrados no pedido<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o confie em um prazo gen\u00e9rico encontrado em um artigo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O AliExpress mostra diretamente na solicita\u00e7\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>prazo para responder;<\/li>\n\n\n\n<li>prazo para enviar provas;<\/li>\n\n\n\n<li>prazo para obter ou utilizar uma etiqueta;<\/li>\n\n\n\n<li>prazo para postar a devolu\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Siga essas datas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Se_a_devolucao_for_aprovada_siga_exatamente_as_instrucoes\"><\/span>8. Se a devolu\u00e7\u00e3o for aprovada, siga exatamente as instru\u00e7\u00f5es<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Use apenas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>etiqueta fornecida no processo;<\/li>\n\n\n\n<li>endere\u00e7o informado na solicita\u00e7\u00e3o;<\/li>\n\n\n\n<li>transportadora ou ponto indicado;<\/li>\n\n\n\n<li>prazo mostrado na p\u00e1gina.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guarde o comprovante de postagem e o n\u00famero de rastreamento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_funciona_a_devolucao_gratuita\"><\/span>Como funciona a devolu\u00e7\u00e3o gratuita?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nem todos os produtos possuem devolu\u00e7\u00e3o gratuita.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Procure a indica\u00e7\u00e3o \u201cFree Return\u201d ou equivalente na oferta e confira as condi\u00e7\u00f5es espec\u00edficas do pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando o servi\u00e7o est\u00e1 dispon\u00edvel, o AliExpress pode fornecer uma etiqueta pr\u00e9-paga ou outra forma de devolu\u00e7\u00e3o sem custo para o comprador.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As regras podem variar conforme:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>produto;<\/li>\n\n\n\n<li>vendedor;<\/li>\n\n\n\n<li>pa\u00eds;<\/li>\n\n\n\n<li>tamanho e peso da encomenda;<\/li>\n\n\n\n<li>quantidade de devolu\u00e7\u00f5es;<\/li>\n\n\n\n<li>modalidade dispon\u00edvel no pedido.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o presuma que qualquer devolu\u00e7\u00e3o ser\u00e1 gratuita.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Qual_e_o_prazo_para_devolver_um_produto\"><\/span>Qual \u00e9 o prazo para devolver um produto?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Confira o prazo exibido no pr\u00f3prio AliExpress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os termos da modalidade Free Return estabelecem condi\u00e7\u00f5es espec\u00edficas para os produtos participantes, incluindo um per\u00edodo contado a partir do recebimento ou da confirma\u00e7\u00e3o de recebimento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outras solicita\u00e7\u00f5es podem seguir regras diferentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por isso, n\u00e3o utilize \u201c90 dias\u201d como um prazo universal para qualquer devolu\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quem_paga_o_frete_de_devolucao\"><\/span>Quem paga o frete de devolu\u00e7\u00e3o?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depende da op\u00e7\u00e3o aprovada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pode ocorrer uma das seguintes situa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o AliExpress ou o vendedor fornece uma etiqueta pr\u00e9-paga;<\/li>\n\n\n\n<li>o vendedor assume o custo conforme as condi\u00e7\u00f5es da oferta;<\/li>\n\n\n\n<li>o comprador precisa pagar a devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>n\u00e3o \u00e9 necess\u00e1rio devolver o item.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Confirme isso antes de postar o pacote.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nunca pague um frete internacional caro supondo que o valor ser\u00e1 automaticamente reembolsado depois.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quando_o_dinheiro_sera_devolvido\"><\/span>Quando o dinheiro ser\u00e1 devolvido?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O prazo depende:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>da confirma\u00e7\u00e3o da devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>da an\u00e1lise do caso;<\/li>\n\n\n\n<li>do m\u00e9todo de pagamento;<\/li>\n\n\n\n<li>do banco ou institui\u00e7\u00e3o financeira.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consulte o status do reembolso nos detalhes do pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o AliExpress indicar que o reembolso j\u00e1 foi processado, mas o valor n\u00e3o aparecer depois do prazo informado, entre em contato com seu banco ou m\u00e9todo de pagamento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_solicitar_devolucao_no_aplicativo_AliExpress\"><\/span>Como solicitar devolu\u00e7\u00e3o no aplicativo AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No aplicativo:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>abra \u201cMinha conta\u201d;<\/li>\n\n\n\n<li>entre em \u201cPedidos\u201d;<\/li>\n\n\n\n<li>selecione o pedido;<\/li>\n\n\n\n<li>abra \u201cDevolu\u00e7\u00f5es\/Reembolsos\u201d ou op\u00e7\u00e3o equivalente;<\/li>\n\n\n\n<li>informe o motivo;<\/li>\n\n\n\n<li>anexe as provas;<\/li>\n\n\n\n<li>escolha uma solu\u00e7\u00e3o dispon\u00edvel;<\/li>\n\n\n\n<li>envie a solicita\u00e7\u00e3o;<\/li>\n\n\n\n<li>acompanhe as atualiza\u00e7\u00f5es na pr\u00f3pria p\u00e1gina do pedido.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O nome e a posi\u00e7\u00e3o dos bot\u00f5es podem mudar ap\u00f3s atualiza\u00e7\u00f5es do aplicativo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nao_envie_o_produto_fora_do_processo_oficial\"><\/span>N\u00e3o envie o produto fora do processo oficial<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mesmo que o vendedor forne\u00e7a outro endere\u00e7o por mensagem, n\u00e3o envie o produto antes de verificar as instru\u00e7\u00f5es registradas na solicita\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uma devolu\u00e7\u00e3o feita por conta pr\u00f3pria pode dificultar a comprova\u00e7\u00e3o de que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>o pacote foi enviado;<\/li>\n\n\n\n<li>chegou ao destino correto;<\/li>\n\n\n\n<li>foi devolvido dentro do prazo;<\/li>\n\n\n\n<li>correspondia ao pedido em disputa.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mantenha todas as etapas registradas dentro do AliExpress.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_evitar_problemas_antes_da_proxima_compra\"><\/span>Como evitar problemas antes da pr\u00f3xima compra<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de comprar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>leia avalia\u00e7\u00f5es recentes;<\/li>\n\n\n\n<li>veja fotos de compradores;<\/li>\n\n\n\n<li>confira a variante;<\/li>\n\n\n\n<li>verifique medidas e especifica\u00e7\u00f5es;<\/li>\n\n\n\n<li>analise as condi\u00e7\u00f5es de devolu\u00e7\u00e3o;<\/li>\n\n\n\n<li>confira se existe \u201cFree Return\u201d;<\/li>\n\n\n\n<li>avalie o vendedor.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O AliHelper ajuda a verificar o vendedor com base em cinco crit\u00e9rios, al\u00e9m de mostrar hist\u00f3rico de pre\u00e7os e produtos semelhantes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusao\"><\/span>Conclus\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No AliExpress, devolver um produto e pedir reembolso s\u00e3o processos relacionados, mas n\u00e3o s\u00e3o a mesma coisa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dependendo do problema, voc\u00ea pode receber um reembolso sem devolu\u00e7\u00e3o, devolver o produto para receber o valor de volta ou aceitar um reembolso parcial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de escolher, compare o valor do produto, a gravidade do problema, o custo da devolu\u00e7\u00e3o e as condi\u00e7\u00f5es exibidas na solicita\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O mais importante \u00e9 seguir os prazos e instru\u00e7\u00f5es do pr\u00f3prio pedido, guardar as provas e n\u00e3o enviar o produto por conta pr\u00f3pria para um endere\u00e7o n\u00e3o confirmado pelo AliExpress.<\/p>\n","protected":false},"excerpt":{"rendered":"\u00c0s vezes, o pedido chega e fica claro que h\u00e1 um problema: o produto est\u00e1 quebrado, veio em outra cor, faltam pe\u00e7as ou simplesmente n\u00e3o corresponde ao que estava descrito na oferta&#8230;","protected":false},"author":2,"featured_media":13642,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[996],"class_list":["post-13705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sobre-compras-no-aliexpress","tag-disputa-no-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como devolver um produto no AliExpress e pedir reembolso<\/title>\n<meta name=\"description\" content=\"Veja como pedir devolu\u00e7\u00e3o ou reembolso no AliExpress, quais provas enviar, quem paga o frete e quando escolher reembolso parcial - leia o blog AliHelper\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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