{"id":2372,"date":"2026-07-03T17:35:30","date_gmt":"2026-07-03T14:35:30","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=2372"},"modified":"2026-07-03T17:50:53","modified_gmt":"2026-07-03T14:50:53","slug":"how-to-open-dispute-on-aliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/","title":{"rendered":"How to Open an AliExpress Dispute Without Making the Seller\u2019s Job Easier"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#What_is_an_AliExpress_dispute\" >What is an AliExpress dispute?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#The_key_aspects_of_a_dispute_on_AliExpress\" >The key aspects of a dispute on AliExpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#When_should_you_open_a_dispute_on_AliExpress\" >When should you open a dispute on AliExpress?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Step-by-step_instructions_on_how_to_open_a_dispute_on_AliExpress\" >Step-by-step instructions on how to open a dispute on AliExpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#How_to_open_a_dispute_in_the_AliExpress_mobile_app\" >How to open a dispute in the AliExpress mobile app<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Dispute_text_templates\" >Dispute text templates<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Parcel_not_received\" >Parcel not received<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Delivered_to_wrong_address\" >Delivered to wrong address<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Damaged_item\" >Damaged item<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Wrong_item\" >Wrong item<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Product_not_as_described\" >Product not as described<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#If_the_seller_asks_you_to_confirm_receipt_before_delivery\" >If the seller asks you to confirm receipt before delivery<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#When_to_expect_a_decision\" >When to expect a decision<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#How_to_reopen_a_dispute_on_AliExpress\" >How to reopen a dispute on AliExpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Why_you_cannot_open_a_dispute_on_AliExpress\" >Why you cannot open a dispute on AliExpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#What_not_to_do_when_opening_a_dispute\" >What not to do when opening a dispute<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Opening a dispute on AliExpress helps buyers request a refund or another solution when something goes wrong with an order. This article provides a step-by-step guide on how to open a dispute on AliExpress in 2026. It also highlights the most common situations where a dispute may be needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is worth noting that the reasons for disputes on AliExpress could be significantly lower if you only buy from verified sellers. <a href=\"https:\/\/alihelper.net\/en\/features\/seller-check-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">Rating sellers on Aliexpress<\/a> will help to make AliHelper. This is a free extension for your browser. It also shows price history, helps track the package, finds similar products and more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"800\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/scale_1200.jpg\" alt=\"open dispute on Aliexpress\" class=\"wp-image-8565\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/scale_1200.jpg 1000w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/scale_1200-300x240.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/scale_1200-768x614.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_an_AliExpress_dispute\"><\/span>What is an AliExpress dispute?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An AliExpress dispute is an official case opened when something goes wrong with an order. It lets the buyer show evidence, explain the problem and ask for a refund, return or compensation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use a dispute when the seller cannot solve the problem normally or when buyer protection\/deadline is close. A chat promise from the seller is not the same as an AliExpress refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_key_aspects_of_a_dispute_on_AliExpress\"><\/span>The key aspects of a dispute on AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Dispute Aspect<\/strong><\/td><td><strong>Description<\/strong><\/td><\/tr><tr><td><strong>Reasons for Dispute<\/strong><\/td><td>Disputes can arise if the product does not match the description, arrives damaged, is delayed, or if the buyer is dissatisfied with the quality of the product.<\/td><\/tr><tr><td><strong>Opening a Dispute<\/strong><\/td><td>Buyers can open a claim case in their AliExpress account, stating the reasons and attaching evidence such as photos, unpacking videos, or communication with the seller.<\/td><\/tr><tr><td><strong>Interaction with Seller<\/strong><\/td><td>After the dispute is opened, the seller can propose solutions like partial refunds or shipping a new product. Communication happens via the AliExpress platform.<\/td><\/tr><tr><td><strong>AliExpress Intervention<\/strong><\/td><td>If no agreement is reached, AliExpress can intervene. Moderators review the evidence and make a final decision.<\/td><\/tr><tr><td><strong>Outcome of the Dispute<\/strong><\/td><td>If successful, the buyer can receive a partial or full refund, including product and shipping costs, depending on the circumstances.<\/td><\/tr><tr><td><strong>Time Limits<\/strong><\/td><td>Disputes must be opened within a specific time after receiving the product or after the delivery period expires. Time limits vary based on the transaction.<\/td><\/tr><tr><td><strong>Buyer Protection<\/strong><\/td><td>AliExpress prioritizes buyer protection, allowing them to resolve issues when sellers fail to meet transaction terms or deliver subpar goods.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_should_you_open_a_dispute_on_AliExpress\"><\/span>When should you open a dispute on AliExpress?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Situation<\/th><th>Open a dispute?<\/th><th>Best evidence<\/th><\/tr><\/thead><tbody><tr><td>Parcel did not arrive<\/td><td>Yes, especially when buyer protection is ending<\/td><td>Tracking screenshots, order details<\/td><\/tr><tr><td>Tracking shows wrong country\/city\/address<\/td><td>Yes<\/td><td>Tracking screenshots + order shipping address<\/td><\/tr><tr><td>Item arrived damaged<\/td><td>Yes<\/td><td>Unboxing video, photos of damage and packaging<\/td><\/tr><tr><td>Wrong item received<\/td><td>Yes<\/td><td>Photos of received item + order details<\/td><\/tr><tr><td>Wrong size, color or model<\/td><td>Yes<\/td><td>Photos, measurements, selected product option<\/td><\/tr><tr><td>Product does not match description<\/td><td>Yes<\/td><td>Listing screenshots + real photos\/video<\/td><\/tr><tr><td>Missing parts or accessories<\/td><td>Yes<\/td><td>Unboxing video, package contents photo<\/td><\/tr><tr><td>Seller asks you to confirm receipt first<\/td><td>Do not confirm; prepare evidence<\/td><td>Seller messages, order\/tracking screenshots<\/td><\/tr><tr><td>Payment was charged twice<\/td><td>Usually support\/bank first, dispute only if linked to order issue<\/td><td>Bank statement, order\/payment screenshots<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-by-step_instructions_on_how_to_open_a_dispute_on_AliExpress\"><\/span>Step-by-step instructions on how to open a dispute on AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to your AliExpress account and open the &#171;My orders&#187; section. Find the order for which you want to open a dispute.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open the order page and check the order details, including the delivery status, expected delivery date and condition of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a problem with the order, such as a mismatch with the description, damage to the goods, incomplete composition, etc., click on the &#171;Dispute&#187; button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then choose one of two options:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Goods partially or fully delivered (selected e.g. for quality disputes);<\/li>\n\n\n\n<li>Goods not delivered (e.g. if the delivery time has expired).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After selecting the delivery status, a list of reasons appears for selection. Select one and describe it below. You can also attach photo and video material.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After opening the dispute, the seller has a few days to respond and agree the terms of the return or exchange with the buyer. If this is not done in time, the buyer will automatically receive a full refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_open_a_dispute_in_the_AliExpress_mobile_app\"><\/span>How to open a dispute in the AliExpress mobile app<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the AliExpress mobile app and open the &#171;My Orders&#187; section. Find the order for which you want to open a claim;<\/li>\n\n\n\n<li>The next steps are similar to the website: choose the reason, add evidence and submit the dispute.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dispute_text_templates\"><\/span>Dispute text templates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Parcel_not_received\"><\/span>Parcel not received<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">I did not receive the package. Tracking has not updated for a long time, and the delivery period\/buyer protection is ending. I attached tracking screenshots. I request a full refund.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Delivered_to_wrong_address\"><\/span>Delivered to wrong address<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tracking shows \u201cDelivered\u201d, but the parcel was delivered to a different city\/ZIP\/address, not to my shipping address. I attached tracking screenshots and my order shipping address. I did not receive the package and request a full refund.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Damaged_item\"><\/span>Damaged item<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The item arrived damaged and cannot be used normally. I attached photos and an unboxing video showing the damage. I request a full refund.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrong_item\"><\/span>Wrong item<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">I ordered [item\/model\/color\/size], but received [wrong item\/model\/color\/size]. I attached photos of the received item and screenshots of my order details. I request a [full\/partial] refund.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Product_not_as_described\"><\/span>Product not as described<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The product does not match the description. The listing says [specific detail], but the item I received is [real condition]. I attached photos and listing screenshots for comparison. I request a [full\/partial] refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_the_seller_asks_you_to_confirm_receipt_before_delivery\"><\/span>If the seller asks you to confirm receipt before delivery<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do not confirm receipt if you did not receive and check the item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be careful if the seller says:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cPlease confirm receipt and then open a dispute.\u201d<\/li>\n\n\n\n<li>\u201cThe item is out of stock, but the order is already shipped.\u201d<\/li>\n\n\n\n<li>\u201cClick Order Received, then I will refund you.\u201d<\/li>\n\n\n\n<li>\u201cDo not open a dispute, I will solve it later.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Confirming receipt tells AliExpress that the order was received. If the parcel is fake-shipped, not delivered or sent with a suspicious tracking number, save seller messages and tracking screenshots instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seller who asks you to confirm something false is not helping you. They are helping themselves.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_to_expect_a_decision\"><\/span>When to expect a decision<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The waiting time for a decision on a dispute on AliExpress can vary depending on various factors. The platform offers some guidance periods, but these can vary depending on the specific situation. Deadlines can vary from a few days to several weeks, depending on the nature of the dispute and the stage of its review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AliExpress strives to resolve disputes fairly, and the platform has an interest in ensuring that the process runs smoothly. Check the dispute regularly and respond if AliExpress asks for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_reopen_a_dispute_on_AliExpress\"><\/span>How to reopen a dispute on AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is possible to reopen a dispute on AliExpress if you have not clicked &#171;Accept&#187;, but only canceled it, the protection period is still valid and the administration has not closed the escalated conflict in favor of the seller. And this may be necessary in a number of situations if you are not satisfied with the results of the original argument. It&#8217;s important to note that reopening a dispute is a serious statement and must be supported by convincing evidence. Here are some cases where this might be necessary and how to do it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Defective or wrong product received.<\/li>\n\n\n\n<li>Problems with tracking number or delivery.<\/li>\n\n\n\n<li>Seller not cooperating.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Opening a dispute again is similar to the first time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_you_cannot_open_a_dispute_on_AliExpress\"><\/span>Why you cannot open a dispute on AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Common reasons:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Reason<\/th><th>What it means<\/th><th>What to do<\/th><\/tr><\/thead><tbody><tr><td>Dispute deadline expired<\/td><td>The allowed time is over<\/td><td>Contact support, but chances are weaker<\/td><\/tr><tr><td>Order is not eligible yet<\/td><td>The system does not allow dispute at this stage<\/td><td>Check order status and buyer protection<\/td><\/tr><tr><td>Order was already completed long ago<\/td><td>The dispute window may be closed<\/td><td>Check order details and support options<\/td><\/tr><tr><td>You accepted the seller\u2019s solution<\/td><td>The case may be considered closed<\/td><td>Check whether reopen is available<\/td><\/tr><tr><td>Technical problem<\/td><td>App\/browser does not load the form<\/td><td>Try browser, app, another device or clear cache<\/td><\/tr><tr><td>Missing information<\/td><td>Reason, amount or evidence not filled correctly<\/td><td>Complete all required fields<\/td><\/tr><tr><td>Account restriction<\/td><td>Account is blocked or limited<\/td><td>Contact AliExpress support<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If the dispute button is missing, do not just click around angrily. Check order status, deadlines, deleted\/archived orders and whether you are logged into the correct account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_not_to_do_when_opening_a_dispute\"><\/span>What not to do when opening a dispute<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do not:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>confirm receipt before receiving and checking the parcel;<\/li>\n\n\n\n<li>close the dispute because the seller promises a refund later;<\/li>\n\n\n\n<li>accept a refund outside AliExpress;<\/li>\n\n\n\n<li>send money to the seller outside the platform;<\/li>\n\n\n\n<li>agree to a different product if you do not want it;<\/li>\n\n\n\n<li>ignore dispute deadlines;<\/li>\n\n\n\n<li>upload blurry or useless photos;<\/li>\n\n\n\n<li>write only \u201cbad product\u201d without details;<\/li>\n\n\n\n<li>delete seller messages, tracking screenshots or order emails;<\/li>\n\n\n\n<li>open a dispute with the wrong reason if a more accurate one is available.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A dispute is not a place for chaos. It is a small evidence folder with a refund request attached.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AliExpress, as one of the largest online platforms for buying products from China and other countries, acts as an intermediary between millions of buyers and sellers. AliExpress&#8217; interest in the fair resolution of disputes between these parties is obvious for several reasons: maintaining reputation, attracting new customers and strengthening the loyalty of existing customers, promoting high-quality services, reducing the risk of fraud and maintaining a positive image.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Platform strives to create a trusting environment for online commerce. Fair complaint resolution is a key element of this strategy. This allows the platform to develop, attract new users and ensure safe and satisfying purchases for millions of consumers worldwide. It&#8217;s not enough to know how to open, you need to <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/\" target=\"_blank\" rel=\"noreferrer noopener\">win a dispute on Aliexpress<\/a>, read our article on this link.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to bear in mind that the dispute resolution process on <a href=\"http:\/\/aliexpress.com\" target=\"_blank\" rel=\"noreferrer noopener\">AliExpress<\/a> can take some time. This requires attention in providing evidence and describing the problem. Be patient, never be rude to the seller or the platform representatives, follow the instructions and check the status of your claim regularly. Now you know when to open an AliExpress dispute, what evidence to attach and what mistakes to avoid.<\/p>\n","protected":false},"excerpt":{"rendered":"Opening a dispute on AliExpress helps buyers request a refund or another solution when something goes wrong with an order. This article provides a step-by-step guide on how to open a dispute on AliExpress in 2026&#8230;","protected":false},"author":2,"featured_media":2370,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[854],"class_list":["post-2372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alihelper-guide","tag-shopping-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to open a dispute on AliExpress in 2026 - detailed instructions<\/title>\n<meta name=\"description\" content=\"Learn how to open a dispute on AliExpress, when to use it, what reason to choose, what evidence to attach, how to open a dispute in the mobile app and what to do if the dispute button is missing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to open a dispute on AliExpress in 2026 - 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