{"id":3714,"date":"2023-05-19T17:37:33","date_gmt":"2023-05-19T14:37:33","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=3714"},"modified":"2025-01-30T15:11:17","modified_gmt":"2025-01-30T12:11:17","slug":"produto-errado-do-aliexpress-o-que-posso-fazer","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/","title":{"rendered":"Produto errado do Aliexpress &#8212; o que posso fazer?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Verifique_os_detalhes_do_pedido\" >Verifique os detalhes do pedido<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Entre_em_contato_com_o_varejista\" >Entre em contato com o varejista<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Avalie_a_politica_e_a_plataforma_do_vendedor\" >Avalie a pol\u00edtica e a plataforma do vendedor<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Abra_uma_disputa_no_sistema_do_Aliexpress\" >Abra uma disputa no sistema do Aliexpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Siga_as_instrucoes_da_plataforma\" >Siga as instru\u00e7\u00f5es da plataforma<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Avalie_a_classificacao_e_os_comentarios_do_vendedor\" >Avalie a classifica\u00e7\u00e3o e os coment\u00e1rios do vendedor<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#Seja_paciente\" >Seja paciente<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Se voc\u00ea recebeu um produto errado do Aliexpress, \u00e9 importante saber que existem algumas medidas que voc\u00ea pode tomar para resolver o problema.<\/p>\n\n\n\n<p>Entretanto, \u00e9 mais prov\u00e1vel que isso seja evitado se voc\u00ea comprar somente de vendedores confi\u00e1veis. Para descobrir isso, use o <a href=\"http:\/\/alihelper.net\" target=\"_blank\" rel=\"noreferrer noopener\">AliHelper<\/a>. O AliHelper \u00e9 uma extens\u00e3o gratuita para seu navegador com muitos recursos. Ele mostrar\u00e1 a voc\u00ea uma classifica\u00e7\u00e3o objetiva e detalhada de cada vendedor com base em 5 crit\u00e9rios.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1007\" height=\"720\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/05\/screenshot_1.jpg\" alt=\"Produto errado do Aliexpress\" class=\"wp-image-16324\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/05\/screenshot_1.jpg 1007w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/05\/screenshot_1-300x214.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/05\/screenshot_1-768x549.jpg 768w\" sizes=\"auto, (max-width: 1007px) 100vw, 1007px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Verifique_os_detalhes_do_pedido\"><\/span>Verifique os detalhes do pedido<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Verifique cuidadosamente os detalhes de seu pedido, inclusive o nome do item, a descri\u00e7\u00e3o, a cor, o tamanho e outros recursos. Certifique-se de que voc\u00ea recebeu exatamente o que pediu. \u00c0s vezes, surgem mal-entendidos devido a erros nas descri\u00e7\u00f5es dos produtos ou escolhas incorretas de op\u00e7\u00f5es ao fazer um pedido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Entre_em_contato_com_o_varejista\"><\/span>Entre em contato com o varejista<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Se estiver convencido de que recebeu o item errado. Entre em contato com o vendedor imediatamente por meio da plataforma Aliexpress. Descreva o problema e anexe fotos ou v\u00eddeos. Para ilustrar a diferen\u00e7a entre o item que voc\u00ea recebeu e o que voc\u00ea pediu. Pode ter sido um simples engano e o vendedor estar\u00e1 disposto a ajud\u00e1-lo com uma troca ou reembolso.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Avalie_a_politica_e_a_plataforma_do_vendedor\"><\/span>Avalie a pol\u00edtica e a plataforma do vendedor<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Antes de fazer seu pedido, \u00e9 importante familiarizar-se com a pol\u00edtica do vendedor e com a pol\u00edtica de devolu\u00e7\u00f5es e disputas do Aliexpress. Alguns vendedores oferecem uma pol\u00edtica de devolu\u00e7\u00e3o ou troca em caso de insatisfa\u00e7\u00e3o do comprador. Enquanto outros podem oferecer um reembolso parcial ou total. Verifique os termos e condi\u00e7\u00f5es de devolu\u00e7\u00e3o para saber quais op\u00e7\u00f5es est\u00e3o dispon\u00edveis em seu caso.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Abra_uma_disputa_no_sistema_do_Aliexpress\"><\/span>Abra uma disputa no sistema do Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Se o vendedor n\u00e3o responder \u00e0 sua solicita\u00e7\u00e3o ou n\u00e3o oferecer uma solu\u00e7\u00e3o satisfat\u00f3ria. Voc\u00ea poder\u00e1 abrir uma disputa no sistema do Aliexpress. Isso permitir\u00e1 que voc\u00ea obtenha a interven\u00e7\u00e3o e a ajuda da plataforma para resolver o problema. Durante o processo de disputa. Voc\u00ea precisar\u00e1 fornecer provas. Por exemplo, fotos, uma descri\u00e7\u00e3o do problema e correspond\u00eancia com o vendedor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Siga_as_instrucoes_da_plataforma\"><\/span>Siga as instru\u00e7\u00f5es da plataforma<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Durante o processo de disputa ou devolu\u00e7\u00e3o. Siga as instru\u00e7\u00f5es e diretrizes fornecidas pelo Aliexpress. Elas o ajudar\u00e3o a preencher corretamente os formul\u00e1rios necess\u00e1rios e a fornecer evid\u00eancias do seu problema. Tenha cuidado e siga as instru\u00e7\u00f5es cuidadosamente para aumentar suas chances de resolver a disputa com sucesso e obter um reembolso.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Avalie_a_classificacao_e_os_comentarios_do_vendedor\"><\/span>Avalie a classifica\u00e7\u00e3o e os coment\u00e1rios do vendedor<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ao escolher um item no Aliexpress, \u00e9 sempre uma boa ideia avaliar a classifica\u00e7\u00e3o e os coment\u00e1rios do vendedor. Preste aten\u00e7\u00e3o \u00e0 reputa\u00e7\u00e3o geral do vendedor. Assim como seu feedback sobre trocas ou devolu\u00e7\u00f5es. Se o vendedor tiver uma boa classifica\u00e7\u00e3o e feedback positivo de outros compradores. Isso pode indicar que ele est\u00e1 disposto a resolver problemas e satisfazer os clientes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Seja_paciente\"><\/span>Seja paciente<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u00c9 importante lembrar que o processo de resolu\u00e7\u00e3o de problemas pode levar algum tempo. Normalmente, os vendedores e o Aliexpress est\u00e3o dispostos a resolver disputas e satisfazer os clientes. Mas isso pode levar algum tempo para processar e verificar as informa\u00e7\u00f5es. Seja paciente e continue interagindo com o vendedor e a plataforma. Para obter os resultados que voc\u00ea deseja.<\/p>\n\n\n\n<p>Caso o produto errado do <a href=\"http:\/\/aliexpress.com\" target=\"_blank\" rel=\"noreferrer noopener\">Aliexpress<\/a> tenha chegado, n\u00e3o entre em p\u00e2nico. Siga as etapas acima para resolver o problema de forma proativa. Na maioria dos casos, o Aliexpress e os vendedores se esfor\u00e7am para fornecer uma solu\u00e7\u00e3o satisfat\u00f3ria. \u00c9 importante ser educado e ser claro sobre suas exig\u00eancias e expectativas. Como resultado, voc\u00ea poder\u00e1 receber um produto de substitui\u00e7\u00e3o, um reembolso. Ou outra solu\u00e7\u00e3o satisfat\u00f3ria.<\/p>\n","protected":false},"excerpt":{"rendered":"Se voc\u00ea recebeu um produto errado do Aliexpress, \u00e9 importante saber que existem algumas medidas que voc\u00ea pode tomar para resolver o problema.\n\nEntretanto, \u00e9 mais prov\u00e1vel que isso seja evitado se voc\u00ea comprar somente de vendedores confi\u00e1veis&#8230;","protected":false},"author":2,"featured_media":3698,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[860,996],"class_list":["post-3714","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sobre-compras-no-aliexpress","tag-compras-no-aliexpress","tag-disputa-no-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Produto errado do Aliexpress - o que posso fazer?<\/title>\n<meta name=\"description\" content=\"Se voc\u00ea recebeu um produto errado do Aliexpress, \u00e9 importante saber que existem algumas medidas que voc\u00ea pode tomar para resolver o problema\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Produto errado do Aliexpress - o que posso fazer?\" \/>\n<meta property=\"og:description\" content=\"Se voc\u00ea recebeu um produto errado do Aliexpress, \u00e9 importante saber que existem algumas medidas que voc\u00ea pode tomar para resolver o problema\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/\" \/>\n<meta property=\"og:site_name\" content=\"Alihelper \u0413\u0438\u0434\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.youtube.com\/@alihelper-9838\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-19T14:37:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-30T12:11:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/05\/neozhidannyj-podarok-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@KolmanMari24874\" \/>\n<meta name=\"twitter:label1\" content=\"\u041d\u0430\u043f\u0438\u0441\u0430\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u043e\u043c\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 \u043c\u0438\u043d\u0443\u0442\u044b\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/\"},\"author\":{\"name\":\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\",\"@id\":\"https:\/\/alihelper.net\/blog\/#\/schema\/person\/bec94f461f6341f7cf0727f5bbe521ea\"},\"headline\":\"Produto errado do Aliexpress &#8212; o que posso fazer?\",\"datePublished\":\"2023-05-19T14:37:33+00:00\",\"dateModified\":\"2025-01-30T12:11:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/\"},\"wordCount\":646,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/alihelper.net\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/05\/neozhidannyj-podarok-01.jpg\",\"keywords\":[\"Compras no Aliexpress\",\"Disputa no Aliexpress\"],\"articleSection\":[\"Sobre compras no AliExpress\"],\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/\",\"url\":\"https:\/\/alihelper.net\/blog\/pt\/produto-errado-do-aliexpress-o-que-posso-fazer\/\",\"name\":\"Produto errado do Aliexpress - 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