{"id":8542,"date":"2026-07-06T14:35:03","date_gmt":"2026-07-06T11:35:03","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=8542"},"modified":"2026-07-06T14:50:21","modified_gmt":"2026-07-06T11:50:21","slug":"how-to-file-a-complaint-on-aliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/","title":{"rendered":"How to File a Complaint on AliExpress Without Choosing the Wrong Button"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Complaint_dispute_or_support_what_do_you_actually_need\" >Complaint, dispute or support: what do you actually need?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Who_should_you_complain_to_on_AliExpress\" >Who should you complain to on AliExpress?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Possible_reasons_for_complaints\" >Possible reasons for complaints<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Prohibited_or_dangerous_goods\" >Prohibited or dangerous goods<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Counterfeit_goods_or_intellectual_property_infringement\" >Counterfeit goods or intellectual property infringement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Violation_of_AliExpress_rules_breach_of_agreement\" >Violation of AliExpress rules (breach of agreement)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Deception_of_search_engines_goods_are_presented_in_the_wrong_category\" >Deception of search engines (goods are presented in the wrong category)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Complaints_from_customers_about_a_particular_order\" >Complaints from customers about a particular order<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Other_reasons\" >Other reasons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#How_to_file_a_complaint_on_Aliexpress\" >How to file a complaint on Aliexpress<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Complaint_about_a_specific_product\" >Complaint about a specific product<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#By_opening_a_dispute\" >By opening a dispute<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Without_opening_a_dispute\" >Without opening a dispute<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Through_the_Helpdesk\" >Through the Helpdesk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#What_to_do_after_filing_a_complaint\" >What to do after filing a complaint<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#What_If_a_Seller_Filed_a_Complaint_Against_You\" >What If a Seller Filed a Complaint Against You?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Verifying_the_reliability_of_sellers\" >Verifying the reliability of sellers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#What_if_AliExpress_support_keeps_sending_you_in_circles\" >What if AliExpress support keeps sending you in circles?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">AliExpress is huge, and not every seller behaves perfectly. Some send the wrong item, some delay shipments, some use misleading listings, and some try to move the conversation or payment outside the platform. But before filing a complaint, it is important to choose the right route. A complaint, a dispute, a product report and a support chat are not the same thing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, I\u2019ll show when to open a dispute, when to report a product or seller, when to use the AliExpress Complaint Center, what evidence to attach and what to do if a seller files a complaint against you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Complaint_dispute_or_support_what_do_you_actually_need\"><\/span>Complaint, dispute or support: what do you actually need?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Problem<\/th><th>Best route<\/th><th>Why<\/th><\/tr><\/thead><tbody><tr><td>Parcel did not arrive<\/td><td>Open a dispute<\/td><td>You need a refund for a specific order<\/td><\/tr><tr><td>Item arrived broken or wrong<\/td><td>Open a dispute<\/td><td>The case is tied to your order<\/td><\/tr><tr><td>Seller asks you to pay outside AliExpress<\/td><td>Report seller \/ contact support<\/td><td>This is a platform rule violation<\/td><\/tr><tr><td>Product is prohibited or dangerous<\/td><td>Report the product<\/td><td>The listing itself is the problem<\/td><\/tr><tr><td>Counterfeit or IP issue<\/td><td>Complaint Center<\/td><td>AliExpress has a special reporting flow<\/td><\/tr><tr><td>Seller listed product in the wrong category<\/td><td>Report product<\/td><td>This is a listing\/search abuse issue<\/td><\/tr><tr><td>Support gives conflicting answers<\/td><td>Contact Help Center \/ live chat again with evidence<\/td><td>You need clarification or escalation<\/td><\/tr><tr><td>Seller complained about you<\/td><td>Check Complaint Center and respond<\/td><td>You need to defend your account or case<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Simple rule: if you want your money back for an order, start with a dispute. If you want AliExpress to review a seller, product listing or rule violation, file a complaint or report.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Who_should_you_complain_to_on_AliExpress\"><\/span>Who should you complain to on AliExpress?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem is connected with an AliExpress order, start inside AliExpress. This keeps the order, payment, messages, tracking and refund request in one place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>message the seller;<\/li>\n\n\n\n<li>open a dispute;<\/li>\n\n\n\n<li>report a product listing;<\/li>\n\n\n\n<li>contact AliExpress support;<\/li>\n\n\n\n<li>use the Complaint Center;<\/li>\n\n\n\n<li>respond in the Complaint Center if the seller complained about you.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For most ordinary buyer problems, outside institutions will not help faster than AliExpress itself. The platform needs to see the order, evidence and communication history.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Possible_reasons_for_complaints\"><\/span>Possible reasons for complaints<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Prohibited_or_dangerous_goods\"><\/span>Prohibited or dangerous goods<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Report a product if it appears to be prohibited, dangerous or not allowed for sale or shipping: weapons, explosives, radioactive materials, restricted medicines or other unsafe items. This is not a normal order dispute. The listing itself may violate platform rules.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Counterfeit_goods_or_intellectual_property_infringement\"><\/span>Counterfeit goods or intellectual property infringement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can report listings that appear to use fake branding, copied images, stolen designs or other intellectual property without permission.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Useful evidence:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>product listing screenshots;<\/li>\n\n\n\n<li>brand or copyright proof, if you are the rights holder;<\/li>\n\n\n\n<li>comparison with the original product;<\/li>\n\n\n\n<li>seller messages;<\/li>\n\n\n\n<li>photos showing logos, packaging or labels.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are not the rights holder, you can still report suspicious products, but rights-holder complaints usually require stronger documentation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Violation_of_AliExpress_rules_breach_of_agreement\"><\/span>Violation of AliExpress rules (breach of agreement)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This includes violations of clauses of the AliExpress Service Agreement. And other related user agreements. For example, if the seller offers you to make a payment bypassing the platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Deception_of_search_engines_goods_are_presented_in_the_wrong_category\"><\/span>Deception of search engines (goods are presented in the wrong category)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes sellers may purposely place their products in categories that do not match the nature of the product in order to attract more buyers. Because of this, the search engine is filled with incorrect results and it becomes more difficult to find the desired item. Here, for example, a t-shirt and a bra ended up in the &#171;Children&#8217;s Cups&#187; section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"392\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-1024x392.jpg\" alt=\"\" class=\"wp-image-8547\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-1024x392.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-1536x588.jpg 1536w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-300x115.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-768x294.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1.jpg 1567w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Complaints_from_customers_about_a_particular_order\"><\/span>Complaints from customers about a particular order<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This includes all the reasons why you can open a dispute about an order. The wrong item arrived, a broken item arrived, the track code is not tracking, the package did not arrive, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Other_reasons\"><\/span>Other reasons<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to the above, some sellers on Aliexpress can commit other violations. For example, manipulate prices, provide false information and so on.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_file_a_complaint_on_Aliexpress\"><\/span>How to file a complaint on Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Complaint_about_a_specific_product\"><\/span>Complaint about a specific product<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to complain about a specific product, it is reasonable to use the link located on the page of that product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"492\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-1024x492.jpg\" alt=\"How to file a complaint on Aliexpress\" class=\"wp-image-8549\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-1024x492.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-300x144.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-768x369.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2.jpg 1249w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the window that opens, you will need to select the reason for the complaint, and then describe the situation in detail and attach evidence if necessary. You can also request a call from the Aliexpress support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"356\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-1024x356.jpg\" alt=\"file a complaint on Aliexpress\" class=\"wp-image-8557\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-1024x356.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-300x104.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-768x267.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3.jpg 1469w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"By_opening_a_dispute\"><\/span>By opening a dispute<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to complain about a particular order you placed, the best way to do so is to open a dispute. This seemingly simple process of refunding money for an order carries a lot of nuances and pitfalls that you should be aware of. We have prepared a <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">detailed guide to disputes on Aliexpress<\/a><a href=\"https:\/\/alihelper.net\/blog\/ru\/kak-otkryt-spor-na-aliekspress\/\">,<\/a> in which you will find the algorithm of opening a dispute, answers to frequently asked questions and general tips.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Without_opening_a_dispute\"><\/span>Without opening a dispute<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of violation of intellectual property rights or sale of prohibited items, the actual place to file a complaint on AliExpress will be the &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Center<\/a>&#171;. Here you will already need to fill out forms and attach evidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Through_the_Helpdesk\"><\/span>Through the Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In all other cases, you can contact AliExpress support through live chat and describe the issue in simple English<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order to contact the support service, click on the link of the same name in your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-1024x411.jpg\" alt=\"\" class=\"wp-image-8552\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-1024x411.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-300x120.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-768x308.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4.jpg 1470w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the bottom of the page you will find a button to chat with the support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"196\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-1024x196.jpg\" alt=\"How to file a complaint on Aliexpress\" class=\"wp-image-8553\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-1024x196.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-300x57.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-768x147.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5.jpg 1520w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_do_after_filing_a_complaint\"><\/span>What to do after filing a complaint<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After submitting a complaint:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>check complaint status regularly;<\/li>\n\n\n\n<li>watch your AliExpress messages;<\/li>\n\n\n\n<li>check the email connected to your account;<\/li>\n\n\n\n<li>answer AliExpress requests before the deadline;<\/li>\n\n\n\n<li>upload additional evidence if asked;<\/li>\n\n\n\n<li>save screenshots of all replies;<\/li>\n\n\n\n<li>do not delete seller messages or order details;<\/li>\n\n\n\n<li>do not close a dispute only because the seller promises something in chat.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If AliExpress asks for more evidence, answer directly. Do not repeat the whole story from the beginning unless they ask for it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_If_a_Seller_Filed_a_Complaint_Against_You\"><\/span>What If a Seller Filed a Complaint Against You?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you know that a complaint has been filed against you, you can review it in the &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Center<\/a>&#171;. It is important to provide AliExpress with evidence that supports your side of the case, including correspondence, photos and other evidence. Without active action on your part, AliExpress management may take additional measures, up to and including canceling your participation on the platform after prior notification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your complaint is in &#171;Pending&#187; or &#171;Under Review&#187; status, you are advised to be patient and wait for further instructions from AliExpress management. Carefully follow all instructions to resolve the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Verifying_the_reliability_of_sellers\"><\/span>Verifying the reliability of sellers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The need to send complaints can be minimized if you buy only from <a href=\"https:\/\/alihelper.net\/en\/features\/seller-check-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">reliable sellers on Aliexpress<\/a>. However, AliExpress seller information can be limited, and some stores may look better at first glance than they really are. To find out the objective rating will help a third-party free browser extension. For example, AliHelper. It will check the store by 5 criteria. This plugin will also help you track discounts and parcels, find similar products, see the price change graph, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"436\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6.jpg\" alt=\"\" class=\"wp-image-8555\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6.jpg 652w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-300x201.jpg 300w\" sizes=\"auto, (max-width: 652px) 100vw, 652px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_if_AliExpress_support_keeps_sending_you_in_circles\"><\/span>What if AliExpress support keeps sending you in circles?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This happens, especially with complicated refund, return or warranty cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do this:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Stop starting a new story every time.<\/li>\n\n\n\n<li>Prepare one short case summary.<\/li>\n\n\n\n<li>List order number, case number and dates.<\/li>\n\n\n\n<li>Attach the strongest evidence again.<\/li>\n\n\n\n<li>Ask one direct question.<\/li>\n\n\n\n<li>Ask for written confirmation of the current status.<\/li>\n\n\n\n<li>Save screenshots of every support reply.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Please confirm the current official status of my refund. I received one message saying the appeal was approved and another saying the refund was denied. Which decision is final, and what is the reason?<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Support chats are easier when you bring a folder, not a storm.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Filing a complaint against an AliExpress seller is an effective way to protect your rights as a consumer. It is important to approach this process responsibly, having on hand all the necessary evidence and information. This will help you more quickly and effectively achieve the desired result and avoid similar problems in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"AliExpress is huge, and not every seller behaves perfectly. Some send the wrong item, some delay shipments, some use misleading listings, and some try to move the conversation or payment outside the platform&#8230;","protected":false},"author":2,"featured_media":8557,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[990,854],"class_list":["post-8542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-shopping-on-aliexpress","tag-dispute-on-aliexpress","tag-shopping-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to File a Complaint on AliExpress: Report Seller or Contact Support<\/title>\n<meta name=\"description\" content=\"Learn how to file a complaint on AliExpress, when to report a seller or product, how to use the Complaint Center and what evidence to attach.\" \/>\n<meta name=\"robots\" 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