{"id":8542,"date":"2024-05-07T17:26:54","date_gmt":"2024-05-07T14:26:54","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=8542"},"modified":"2025-12-11T21:27:55","modified_gmt":"2025-12-11T18:27:55","slug":"how-to-file-a-complaint-on-aliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/","title":{"rendered":"How to file a complaint on Aliexpress"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#To_whom_to_complain_about_unscrupulous_sellers_from_Aliexpress\" >To whom to complain about unscrupulous sellers from Aliexpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Possible_reasons_for_complaints\" >Possible reasons for complaints<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Trading_in_prohibited_goods\" >Trading in prohibited goods<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Copyrightintellectual_property_infringement_counterfeit_goods_counterfeit_goods\" >Copyright\/intellectual property infringement (counterfeit goods, counterfeit goods)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Violation_of_AliExpress_rules_breach_of_agreement\" >Violation of AliExpress rules (breach of agreement)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Deception_of_search_engines_goods_are_presented_in_the_wrong_category\" >Deception of search engines (goods are presented in the wrong category)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Complaints_from_customers_about_a_particular_order\" >Complaints from customers about a particular order<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Other_reasons\" >Other reasons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#How_to_file_a_complaint_on_Aliexpress\" >How to file a complaint on Aliexpress<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Complaint_about_a_specific_product\" >Complaint about a specific product<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#By_opening_a_dispute\" >By opening a dispute<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Without_opening_a_dispute\" >Without opening a dispute<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Through_the_Helpdesk\" >Through the Helpdesk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#What_to_do_after_filing_a_complaint\" >What to do after filing a complaint<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#A_seller_on_AliExpress_has_complained_about_you_What_to_do\" >A seller on AliExpress has complained about you. What to do<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Verifying_the_reliability_of_sellers\" >Verifying the reliability of sellers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Managing a large-scale platform such as AliExpress involves monitoring the activities of numerous sellers, which is not always effectively carried out due to the huge number of stores and customers. Sometimes the responsibility for identifying unscrupulous merchants falls on the shoulders of customers themselves. They have to deal with fraudsters on their own, and then put the matter in the hands of the platform&#8217;s support team. One of the tools is the ability to file a complaint on Aliexpress. In this article, we will tell you how to do it in 2026.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"To_whom_to_complain_about_unscrupulous_sellers_from_Aliexpress\"><\/span>To whom to complain about unscrupulous sellers from Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The first thing to understand is where to direct your complaints if there are problems with a seller on AliExpress. If the seller&#8217;s unscrupulous behavior concerns you personally, try contacting him through the AliExpress messaging system. Before filing a formal complaint against the store. Sometimes problems can be resolved quickly and without unnecessary formalities.<\/p>\n\n\n\n<p>Appealing to law enforcement agencies in this case is useless, as AliExpress operates in the international space. Chinese consumer advocates also do not consider complaints from foreign customers. Thus, if the problem cannot be resolved directly, the AliExpress administration itself is the only instance for filing complaints.<\/p>\n\n\n\n<p>You should not worry about the bias of the support service. Their main task is to preserve the trust of users. All appeals and complaints are considered carefully and without bias. If it is found that the seller really violated the rules, the Aliexpress support service will be on the side of the buyer. However, for unfounded or false complaints, the buyer may also be subject to sanctions. Up to and including blocking.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Possible_reasons_for_complaints\"><\/span>Possible reasons for complaints<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Trading_in_prohibited_goods\"><\/span>Trading in prohibited goods<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If a seller has posted on Aliexpress or sold goods that are prohibited or unsuitable for transportation. For example, weapons, explosive or radioactive substances, medicines, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Copyrightintellectual_property_infringement_counterfeit_goods_counterfeit_goods\"><\/span>Copyright\/intellectual property infringement (counterfeit goods, counterfeit goods)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Unfortunately, to find products of global brands on Aliexpress in a decent volume is almost impossible in 2026. Because many brands, even those that are produced in China, have their own outlets and do not want to represent their products on Aliexpress. Yes, and fakes of expensive brands on the Chinese platform is difficult to find. The administration is fighting with violators. Including by accepting complaints from users. To complain about a seller on Aliexpress can both the owner of intellectual property rights and persons who are not right holders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Violation_of_AliExpress_rules_breach_of_agreement\"><\/span>Violation of AliExpress rules (breach of agreement)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This includes violations of clauses of the AliExpress Service Agreement. And other related user agreements. For example, if the seller offers you to make a payment bypassing the platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Deception_of_search_engines_goods_are_presented_in_the_wrong_category\"><\/span>Deception of search engines (goods are presented in the wrong category)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes sellers may purposely place their products in categories that do not match the nature of the product in order to attract more buyers. Because of this, the search engine is filled with incorrect results and it becomes more difficult to find the desired item. Here, for example, a t-shirt and a bra ended up in the &#171;Children&#8217;s Cups&#187; section.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"392\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-1024x392.jpg\" alt=\"\" class=\"wp-image-8547\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-1024x392.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-1536x588.jpg 1536w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-300x115.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-768x294.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1.jpg 1567w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Complaints_from_customers_about_a_particular_order\"><\/span>Complaints from customers about a particular order<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This includes all the reasons why you can open a dispute about an order. The wrong item arrived, a broken item arrived, the track code is not tracking, the package did not arrive, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Other_reasons\"><\/span>Other reasons<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In addition to the above, some sellers on Aliexpress can commit other violations. For example, manipulate prices, provide false information and so on.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_file_a_complaint_on_Aliexpress\"><\/span>How to file a complaint on Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Complaint_about_a_specific_product\"><\/span>Complaint about a specific product<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you want to complain about a specific product, it is reasonable to use the link located on the page of that product.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"492\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-1024x492.jpg\" alt=\"How to file a complaint on Aliexpress\" class=\"wp-image-8549\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-1024x492.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-300x144.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-768x369.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2.jpg 1249w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>In the window that opens, you will need to select the reason for the complaint, and then describe the situation in detail and attach evidence if necessary. You can also request a call from the Aliexpress support team.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"356\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-1024x356.jpg\" alt=\"file a complaint on Aliexpress\" class=\"wp-image-8557\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-1024x356.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-300x104.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-768x267.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3.jpg 1469w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"By_opening_a_dispute\"><\/span>By opening a dispute<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you want to complain about a particular order you placed, the best way to do so is to open a dispute. This seemingly simple process of refunding money for an order carries a lot of nuances and pitfalls that you should be aware of. We have prepared a <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">detailed guide to disputes on Aliexpress<\/a><a href=\"https:\/\/alihelper.net\/blog\/ru\/kak-otkryt-spor-na-aliekspress\/\">,<\/a> in which you will find the algorithm of opening a dispute, answers to frequently asked questions and general tips.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Without_opening_a_dispute\"><\/span>Without opening a dispute<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In the case of violation of intellectual property rights or sale of prohibited items, the actual place to file a complaint on AliExpress will be the &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Center<\/a>&#171;. Here you will already need to fill out forms and attach evidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Through_the_Helpdesk\"><\/span>Through the Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In all other cases, you can write a complaint to Aliexpress directly to the administration in free form in chat, it is recommended to correspond in English.<\/p>\n\n\n\n<p>In order to contact the support service, click on the link of the same name in your personal cabinet.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-1024x411.jpg\" alt=\"\" class=\"wp-image-8552\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-1024x411.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-300x120.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-768x308.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4.jpg 1470w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>At the bottom of the page you will find a button to chat with the support team.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"196\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-1024x196.jpg\" alt=\"How to file a complaint on Aliexpress\" class=\"wp-image-8553\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-1024x196.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-300x57.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-768x147.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5.jpg 1520w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_do_after_filing_a_complaint\"><\/span>What to do after filing a complaint<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Once you have filed a complaint with AliExpress, it is important to regularly visit the personal section of the site where the status of your complaint or dispute is tracked. In addition, it is important to actively monitor the email address you provided when you registered on the site, as AliExpress may send notifications and inquiries to your email address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_seller_on_AliExpress_has_complained_about_you_What_to_do\"><\/span>A seller on AliExpress has complained about you. What to do\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you know that a complaint has been filed against you, you can review it in the &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Complaint Center<\/a>&#171;. It is important to provide the administration of the platform with all the necessary evidence of your innocence, including correspondence, photos and other evidence. Without active action on your part, AliExpress management may take additional measures, up to and including canceling your participation on the platform after prior notification.<\/p>\n\n\n\n<p>If your complaint is in &#171;Pending&#187; or &#171;Under Review&#187; status, you are advised to be patient and wait for further instructions from AliExpress management. Carefully follow all instructions to resolve the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Verifying_the_reliability_of_sellers\"><\/span>Verifying the reliability of sellers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The need to send complaints can be minimized if you buy only from <a href=\"https:\/\/alihelper.net\/en\/features\/seller-check-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">reliable sellers on Aliexpress<\/a>. However, in the current version of the site, the information on the seller&#8217;s rating is truncated, in addition, the store can screw up some parameters. To find out the objective rating will help a third-party free browser extension. For example, AliHelper. It will check the store by 5 criteria. This plugin will also help you track discounts and parcels, find similar products, see the price change graph, etc.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"436\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6.jpg\" alt=\"\" class=\"wp-image-8555\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6.jpg 652w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-300x201.jpg 300w\" sizes=\"auto, (max-width: 652px) 100vw, 652px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Filing a complaint against the seller of Aliexpress is an effective way to protect your rights as a consumer. It is important to approach this process responsibly, having on hand all the necessary evidence and information. This will help you more quickly and effectively achieve the desired result and avoid similar problems in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"Managing a large-scale platform such as AliExpress involves monitoring the activities of numerous sellers, which is not always effectively carried out due to the huge number of stores and customers. Sometimes the responsibility for identifying unscrupulous merchants falls on the shoulders of customers themselves&#8230;","protected":false},"author":2,"featured_media":8557,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[990,854],"class_list":["post-8542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-shopping-on-aliexpress","tag-dispute-on-aliexpress","tag-shopping-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to file a complaint on Aliexpress<\/title>\n<meta name=\"description\" content=\"Detailed instructions on how to complain about the seller on AliExpress: possible reasons for complaints about the store, how to properly write an appeal and make a claim, where to file a complaint on AliExpress - read in the AliHelper blog\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-file-a-complaint-on-aliexpress\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to file a complaint on Aliexpress\" \/>\n<meta property=\"og:description\" content=\"Detailed instructions on how to complain about the seller on AliExpress: possible reasons for complaints about the store, how to properly write an appeal and make a claim, where to file a complaint on AliExpress - 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