{"id":8598,"date":"2024-05-13T13:14:03","date_gmt":"2024-05-13T10:14:03","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=8598"},"modified":"2025-12-11T21:28:19","modified_gmt":"2025-12-11T18:28:19","slug":"comment-deposer-une-reclamation-sur-aliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/","title":{"rendered":"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#A_qui_se_plaindre_des_vendeurs_peu_scrupuleux_dAliexpress\" >\u00c0 qui se plaindre des vendeurs peu scrupuleux d&#8217;Aliexpress ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Raisons_possibles_des_reclamations\" >Raisons possibles des r\u00e9clamations<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Reclamations_sur_les_echanges_de_marchandises\" >R\u00e9clamations sur les \u00e9changes de marchandises<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Violation_des_droits_dauteurde_la_propriete_intellectuelle_produits_de_contrefacon_produits_contrefaits\" >Violation des droits d&#8217;auteur\/de la propri\u00e9t\u00e9 intellectuelle (produits de contrefa\u00e7on, produits contrefaits)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Reclamations_pour_violation_des_regles_dAliExpress_rupture_de_contrat\" >R\u00e9clamations pour violation des r\u00e8gles d&#8217;AliExpress (rupture de contrat)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Tromperie_des_moteurs_de_recherche_les_marchandises_sont_presentees_dans_la_mauvaise_categorie\" >Tromperie des moteurs de recherche (les marchandises sont pr\u00e9sent\u00e9es dans la mauvaise cat\u00e9gorie)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Reclamations_de_clients_concernant_une_commande_particuliere\" >R\u00e9clamations de clients concernant une commande particuli\u00e8re<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Autres_raisons\" >Autres raisons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Comment_deposer_une_reclamation_sur_Aliexpress\" >Comment d\u00e9poser une r\u00e9clamation sur Aliexpress ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Reclamation_concernant_un_produit_specifique\" >R\u00e9clamation concernant un produit sp\u00e9cifique<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#En_ouvrant_un_litige\" >En ouvrant un litige<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Sans_ouvrir_un_litige\" >Sans ouvrir un litige<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Par_lintermediaire_du_service_dassistance\" >Par l&#8217;interm\u00e9diaire du service d&#8217;assistance<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Que_faire_apres_avoir_depose_une_reclamation\" >Que faire apr\u00e8s avoir d\u00e9pos\u00e9 une r\u00e9clamation ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Un_vendeur_sur_AliExpress_sest_reclamation_de_vous_Que_faire\" >Un vendeur sur AliExpress s&#8217;est r\u00e9clamation de vous. Que faire ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Verification_de_la_fiabilite_des_vendeurs\" >V\u00e9rification de la fiabilit\u00e9 des vendeurs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>La gestion d&#8217;une plateforme \u00e0 grande \u00e9chelle telle qu&#8217;AliExpress implique de surveiller les activit\u00e9s de nombreux vendeurs, ce qui n&#8217;est pas toujours efficace en raison du nombre consid\u00e9rable de magasins et de clients. Parfois, la responsabilit\u00e9 d&#8217;identifier les marchands peu scrupuleux incombe aux clients eux-m\u00eames. Ils doivent faire face aux fraudeurs par eux-m\u00eames, puis s&#8217;en remettre \u00e0 l&#8217;\u00e9quipe d&#8217;assistance de la plateforme. L&#8217;un de ces outils est la possibilit\u00e9 de d\u00e9poser une r\u00e9clamation sur Aliexpress. Dans cet article, nous vous expliquons comment le faire en 2026.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_qui_se_plaindre_des_vendeurs_peu_scrupuleux_dAliexpress\"><\/span>\u00c0 qui se plaindre des vendeurs peu scrupuleux d&#8217;Aliexpress ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La premi\u00e8re chose \u00e0 comprendre est de savoir \u00e0 qui adresser ses plaintes en cas de probl\u00e8me avec un vendeur sur AliExpress. Si le comportement peu scrupuleux du vendeur vous concerne personnellement, essayez de le contacter par l&#8217;interm\u00e9diaire du syst\u00e8me de messagerie d&#8217;AliExpress. Avant de d\u00e9poser une r\u00e9clamation formelle contre le magasin. Parfois, les probl\u00e8mes peuvent \u00eatre r\u00e9solus rapidement et sans formalit\u00e9s inutiles.<\/p>\n\n\n\n<p>Il est inutile d&#8217;envoyer des r\u00e9clamations aux autorit\u00e9s charg\u00e9es de l&#8217;application de la loi, car AliExpress op\u00e8re \u00e0 l&#8217;\u00e9chelle internationale. Les d\u00e9fenseurs des consommateurs chinois ne prennent pas non plus en compte les r\u00e9clamations \u00e9manant de clients \u00e9trangers. Par cons\u00e9quent, si le probl\u00e8me ne peut \u00eatre r\u00e9solu directement, l&#8217;administration d&#8217;AliExpress est la seule instance \u00e0 laquelle il est possible de s&#8217;adresser pour d\u00e9poser une r\u00e9clamation.<\/p>\n\n\n\n<p>Vous ne devez pas vous inqui\u00e9ter de la partialit\u00e9 du service d&#8217;assistance. Leur t\u00e2che principale est de pr\u00e9server la confiance des utilisateurs. Tous les appels et toutes les r\u00e9clamations sont examin\u00e9s avec soin et sans parti pris. S&#8217;il s&#8217;av\u00e8re que le vendeur a r\u00e9ellement enfreint les r\u00e8gles, le service d&#8217;assistance d&#8217;Aliexpress se rangera du c\u00f4t\u00e9 de l&#8217;acheteur. Toutefois, en cas de r\u00e9clamations non fond\u00e9es ou fausses, l&#8217;acheteur peut \u00e9galement faire l&#8217;objet de sanctions. Ces sanctions peuvent aller jusqu&#8217;au blocage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Raisons_possibles_des_reclamations\"><\/span>Raisons possibles des r\u00e9clamations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reclamations_sur_les_echanges_de_marchandises\"><\/span>R\u00e9clamations sur les \u00e9changes de marchandises<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si un vendeur a publi\u00e9 sur Aliexpress ou vendu des marchandises interdites ou impropres au transport. Par exemple, des armes, des substances explosives ou radioactives, des m\u00e9dicaments, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Violation_des_droits_dauteurde_la_propriete_intellectuelle_produits_de_contrefacon_produits_contrefaits\"><\/span>Violation des droits d&#8217;auteur\/de la propri\u00e9t\u00e9 intellectuelle (produits de contrefa\u00e7on, produits contrefaits)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Malheureusement, trouver des produits de marques mondiales sur Aliexpress dans un volume d\u00e9cent est presque impossible en 2026. En effet, de nombreuses marques, m\u00eame celles qui sont produites en Chine, ont leurs propres points de vente et ne veulent pas repr\u00e9senter leurs produits sur Aliexpress. Oui, et il est difficile de trouver des contrefa\u00e7ons de marques co\u00fbteuses sur la plateforme chinoise. L&#8217;administration lutte contre les contrevenants. Notamment en acceptant les r\u00e9clamations des utilisateurs. Le propri\u00e9taire des droits de propri\u00e9t\u00e9 intellectuelle et les personnes qui ne sont pas titulaires de ces droits peuvent se plaindre d&#8217;un vendeur sur Aliexpress.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reclamations_pour_violation_des_regles_dAliExpress_rupture_de_contrat\"><\/span>R\u00e9clamations pour violation des r\u00e8gles d&#8217;AliExpress (rupture de contrat)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Cela comprend les violations des clauses de l&#8217;accord de service d&#8217;AliExpress. Et d&#8217;autres accords d&#8217;utilisation connexes. Par exemple, si le vendeur vous propose d&#8217;effectuer un paiement en contournant la plateforme.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tromperie_des_moteurs_de_recherche_les_marchandises_sont_presentees_dans_la_mauvaise_categorie\"><\/span>Tromperie des moteurs de recherche (les marchandises sont pr\u00e9sent\u00e9es dans la mauvaise cat\u00e9gorie)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Il arrive que les vendeurs placent d\u00e9lib\u00e9r\u00e9ment leurs produits dans des cat\u00e9gories qui ne correspondent pas \u00e0 la nature du produit afin d&#8217;attirer davantage d&#8217;acheteurs. De ce fait, le moteur de recherche est rempli de r\u00e9sultats erron\u00e9s et il devient plus difficile de trouver l&#8217;article d\u00e9sir\u00e9. Ici, par exemple, un soutien-gorge s&#8217;est retrouv\u00e9 dans la section &#171;Bonnets pour enfants&#187;.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"383\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-2-1024x383.jpg\" alt=\"d\u00e9poser r\u00e9clamation sur Aliexpress\" class=\"wp-image-8602\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-2-1024x383.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-2-300x112.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-2-768x287.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-2.jpg 1534w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reclamations_de_clients_concernant_une_commande_particuliere\"><\/span>R\u00e9clamations de clients concernant une commande particuli\u00e8re<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Il s&#8217;agit de toutes les raisons pour lesquelles vous pouvez ouvrir un litige au sujet d&#8217;une commande. Le mauvais article est arriv\u00e9, un article cass\u00e9 est arriv\u00e9, le code de suivi n&#8217;est pas suivi, le colis n&#8217;est pas arriv\u00e9, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Autres_raisons\"><\/span>Autres raisons<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>En plus de ce qui pr\u00e9c\u00e8de, certains vendeurs sur Aliexpress peuvent commettre d&#8217;autres violations. Par exemple, ils manipulent les prix, fournissent de fausses informations, etc.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comment_deposer_une_reclamation_sur_Aliexpress\"><\/span>Comment d\u00e9poser une r\u00e9clamation sur Aliexpress ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reclamation_concernant_un_produit_specifique\"><\/span>R\u00e9clamation concernant un produit sp\u00e9cifique<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si vous souhaitez d\u00e9poser une r\u00e9clamation concernant un produit sp\u00e9cifique, il est raisonnable d&#8217;utiliser le lien situ\u00e9 sur la page de ce produit.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"250\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-2-1024x250.jpg\" alt=\"Comment d\u00e9poser r\u00e9clamation sur Aliexpress?\" class=\"wp-image-8603\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-2-1024x250.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-2-300x73.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-2-768x188.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-2.jpg 1390w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Dans la fen\u00eatre qui s&#8217;ouvre, vous devez s\u00e9lectionner le motif de la r\u00e9clamation, puis d\u00e9crire la situation en d\u00e9tail et joindre des preuves si n\u00e9cessaire. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"283\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2-1024x283.jpg\" alt=\"Comment d\u00e9poser plainte sur Aliexpress\" class=\"wp-image-8604\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2-1024x283.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2-300x83.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2-768x212.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg 1472w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"En_ouvrant_un_litige\"><\/span>En ouvrant un litige<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si vous souhaitez vous plaindre d&#8217;une commande particuli\u00e8re que vous avez pass\u00e9e, la meilleure fa\u00e7on de le faire est d&#8217;ouvrir un litige. Ce processus apparemment simple de remboursement d&#8217;une commande comporte de nombreuses nuances et pi\u00e8ges que vous devez conna\u00eetre. Nous avons pr\u00e9par\u00e9 un <a href=\"https:\/\/alihelper.net\/blog\/fr\/comment-ouvrir-un-litige-sur-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">guide d\u00e9taill\u00e9 des litiges sur Aliexpress<\/a><a href=\"https:\/\/alihelper.net\/blog\/ru\/kak-otkryt-spor-na-aliekspress\/\">,<\/a> dans lequel vous trouverez l&#8217;algorithme d&#8217;ouverture d&#8217;un litige, les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es et des conseils g\u00e9n\u00e9raux.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sans_ouvrir_un_litige\"><\/span>Sans ouvrir un litige<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>En cas de violation des droits de propri\u00e9t\u00e9 intellectuelle ou de vente d&#8217;articles interdits, l&#8217;endroit o\u00f9 d\u00e9poser une r\u00e9clamation sur AliExpress sera le &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Centre de r\u00e9clamations<\/a>&#171;. Vous devrez d\u00e9j\u00e0 y remplir des formulaires et y joindre des preuves.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Par_lintermediaire_du_service_dassistance\"><\/span>Par l&#8217;interm\u00e9diaire du service d&#8217;assistance<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dans tous les autres cas, vous pouvez \u00e9crire une r\u00e9clamation \u00e0 Aliexpress directement \u00e0 l&#8217;administration en formulaire libre en chat, il est recommand\u00e9 de correspondre en anglais.<\/p>\n\n\n\n<p>Pour contacter le service d&#8217;assistance, cliquez sur le lien du m\u00eame nom dans votre espace personnel.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-2-1024x411.jpg\" alt=\"\" class=\"wp-image-8605\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-2-1024x411.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-2-300x120.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-2-768x308.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-2.jpg 1479w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>En bas de la page, vous trouverez un bouton pour dialoguer avec l&#8217;\u00e9quipe d&#8217;assistance.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"180\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-12-1024x180.png\" alt=\"\" class=\"wp-image-8606\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-12-1024x180.png 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-12-300x53.png 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-12-768x135.png 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-12.png 1517w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Que_faire_apres_avoir_depose_une_reclamation\"><\/span>Que faire apr\u00e8s avoir d\u00e9pos\u00e9 une r\u00e9clamation ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Une fois que vous avez d\u00e9pos\u00e9 une r\u00e9clamation aupr\u00e8s d&#8217;AliExpress, il est important de consulter r\u00e9guli\u00e8rement la section personnelle du site o\u00f9 l&#8217;\u00e9tat de votre r\u00e9clamation ou de votre litige est suivi. En outre, il est important de surveiller activement l&#8217;adresse \u00e9lectronique que vous avez fournie lors de votre inscription sur le site, car AliExpress peut envoyer des notifications et des demandes \u00e0 votre adresse \u00e9lectronique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Un_vendeur_sur_AliExpress_sest_reclamation_de_vous_Que_faire\"><\/span>Un vendeur sur AliExpress s&#8217;est r\u00e9clamation de vous. Que faire ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Si vous savez qu&#8217;une r\u00e9clamation a \u00e9t\u00e9 d\u00e9pos\u00e9e contre vous, vous pouvez la consulter dans le &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Centre des r\u00e9clamations<\/a>&#171;. Il est important de fournir \u00e0 l&#8217;administration de la plateforme toutes les preuves n\u00e9cessaires de votre innocence, y compris la correspondance, les photos et autres \u00e9l\u00e9ments de preuve. Sans action active de votre part, la direction d&#8217;AliExpress peut prendre des mesures suppl\u00e9mentaires, pouvant aller jusqu&#8217;\u00e0 l&#8217;annulation de votre participation \u00e0 la plate-forme apr\u00e8s notification pr\u00e9alable.<\/p>\n\n\n\n<p>Si votre r\u00e9clamation est en statut &#171;en attente&#187; ou &#171;en cours d&#8217;examen&#187;, nous vous conseillons d&#8217;\u00eatre patient et d&#8217;attendre les instructions de la direction d&#8217;AliExpress. Suivez attentivement toutes les instructions pour r\u00e9soudre la situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Verification_de_la_fiabilite_des_vendeurs\"><\/span>V\u00e9rification de la fiabilit\u00e9 des vendeurs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La n\u00e9cessit\u00e9 d&#8217;envoyer des r\u00e9clamations peut \u00eatre minimis\u00e9e si vous n&#8217;achetez qu&#8217;aupr\u00e8s de <a href=\"https:\/\/alihelper.net\/fr\/features\/v\u00e9rification-du-vendeur-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">vendeurs fiables sur Aliexpress<\/a>. Toutefois, dans la version actuelle du site, les informations relatives \u00e0 la notation du vendeur sont tronqu\u00e9es, et le magasin peut en outre se tromper sur certains param\u00e8tres. Pour conna\u00eetre la note objective, il faut utiliser une extension de navigateur tierce et gratuite. Par exemple, AliHelper. Elle v\u00e9rifiera la boutique selon 5 crit\u00e8res. Ce plugin vous aidera \u00e9galement \u00e0 suivre les remises et les colis, \u00e0 trouver des produits similaires, \u00e0 voir le graphique de changement de prix, etc.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"654\" height=\"444\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-3.jpg\" alt=\"\" class=\"wp-image-8600\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-3.jpg 654w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-3-300x204.jpg 300w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>D\u00e9poser une r\u00e9clamation contre le vendeur d&#8217;Aliexpress est un moyen efficace de prot\u00e9ger vos droits en tant que consommateur. Il est important d&#8217;aborder cette proc\u00e9dure de mani\u00e8re responsable, en disposant de toutes les preuves et informations n\u00e9cessaires. Cela vous permettra d&#8217;obtenir plus rapidement et plus efficacement le r\u00e9sultat souhait\u00e9 et d&#8217;\u00e9viter des probl\u00e8mes similaires \u00e0 l&#8217;avenir.<\/p>\n","protected":false},"excerpt":{"rendered":"La gestion d&#8217;une plateforme \u00e0 grande \u00e9chelle telle qu&#8217;AliExpress implique de surveiller les activit\u00e9s de nombreux vendeurs, ce qui n&#8217;est pas toujours efficace en raison du nombre consid\u00e9rable de magasins et de clients&#8230;","protected":false},"author":2,"featured_media":8604,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[994,858],"class_list":["post-8598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aide-aux-achats-sur-aliexpress","tag-litiges-sur-aliexpress","tag-shopping-sur-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?<\/title>\n<meta name=\"description\" content=\"Instructions d\u00e9taill\u00e9es sur la mani\u00e8re de se plaindre du vendeur sur AliExpress : raisons possibles de se r\u00e9clamation du magasin, comment r\u00e9diger correctement un appel et faire une r\u00e9clamation, o\u00f9 d\u00e9poser une plainte sur AliExpress - lire dans le blog AliHelper\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?\" \/>\n<meta property=\"og:description\" content=\"Instructions d\u00e9taill\u00e9es sur la mani\u00e8re de se plaindre du vendeur sur AliExpress : raisons possibles de se r\u00e9clamation du magasin, comment r\u00e9diger correctement un appel et faire une r\u00e9clamation, o\u00f9 d\u00e9poser une plainte sur AliExpress - lire dans le blog AliHelper\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\" \/>\n<meta property=\"og:site_name\" content=\"Alihelper \u0413\u0438\u0434\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.youtube.com\/@alihelper-9838\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-13T10:14:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-11T18:28:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1472\" \/>\n\t<meta property=\"og:image:height\" content=\"407\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@KolmanMari24874\" \/>\n<meta name=\"twitter:label1\" content=\"\u041d\u0430\u043f\u0438\u0441\u0430\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u043e\u043c\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 \u043c\u0438\u043d\u0443\u0442\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\"},\"author\":{\"name\":\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\",\"@id\":\"https:\/\/alihelper.net\/blog\/#\/schema\/person\/bec94f461f6341f7cf0727f5bbe521ea\"},\"headline\":\"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?\",\"datePublished\":\"2024-05-13T10:14:03+00:00\",\"dateModified\":\"2025-12-11T18:28:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\"},\"wordCount\":1353,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\/\/alihelper.net\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg\",\"keywords\":[\"Litiges sur Aliexpress\",\"Shopping sur Aliexpress\"],\"articleSection\":[\"Aide aux achats sur AliExpress\"],\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\",\"url\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\",\"name\":\"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?\",\"isPartOf\":{\"@id\":\"https:\/\/alihelper.net\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg\",\"datePublished\":\"2024-05-13T10:14:03+00:00\",\"dateModified\":\"2025-12-11T18:28:19+00:00\",\"description\":\"Instructions d\u00e9taill\u00e9es sur la mani\u00e8re de se plaindre du vendeur sur AliExpress : raisons possibles de se r\u00e9clamation du magasin, comment r\u00e9diger correctement un appel et faire une r\u00e9clamation, o\u00f9 d\u00e9poser une plainte sur AliExpress - lire dans le blog AliHelper\",\"breadcrumb\":{\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#breadcrumb\"},\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage\",\"url\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg\",\"contentUrl\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg\",\"width\":1472,\"height\":407},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f\",\"item\":\"https:\/\/alihelper.net\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AliHelper Guide - blog sur les achats sur AliExpress\",\"item\":\"https:\/\/alihelper.net\/blog\/fr\/guide-alihelper\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Aide aux achats sur AliExpress\",\"item\":\"https:\/\/alihelper.net\/blog\/fr\/guide-alihelper\/aide-aux-achats-sur-aliexpress\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/alihelper.net\/blog\/#website\",\"url\":\"https:\/\/alihelper.net\/blog\/\",\"name\":\"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438 - Alihelper \u0413\u0438\u0434\",\"description\":\"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438\",\"publisher\":{\"@id\":\"https:\/\/alihelper.net\/blog\/#organization\"},\"alternateName\":\"Alihelper \u0413\u0438\u0434\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/alihelper.net\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ru-RU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/alihelper.net\/blog\/#organization\",\"name\":\"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438 - Alihelper \u0413\u0438\u0434\",\"alternateName\":\"Alihelper \u0413\u0438\u0434\",\"url\":\"https:\/\/alihelper.net\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/alihelper.net\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/02\/logo_600px.png\",\"contentUrl\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/02\/logo_600px.png\",\"width\":600,\"height\":402,\"caption\":\"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438 - Alihelper \u0413\u0438\u0434\"},\"image\":{\"@id\":\"https:\/\/alihelper.net\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.youtube.com\/@alihelper-9838\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/alihelper.net\/blog\/#\/schema\/person\/bec94f461f6341f7cf0727f5bbe521ea\",\"name\":\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/alihelper.net\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/03\/mariya-kolman_avatar-96x96.jpg\",\"contentUrl\":\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/03\/mariya-kolman_avatar-96x96.jpg\",\"caption\":\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d\"},\"description\":\"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d \u042d\u043a\u0441\u043f\u0435\u0440\u0442 \u043f\u043e \u0448\u043e\u043f\u043f\u0438\u043d\u0433\u0443\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/maria-kolman-0b423829a\/\",\"https:\/\/x.com\/KolmanMari24874\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?","description":"Instructions d\u00e9taill\u00e9es sur la mani\u00e8re de se plaindre du vendeur sur AliExpress : raisons possibles de se r\u00e9clamation du magasin, comment r\u00e9diger correctement un appel et faire une r\u00e9clamation, o\u00f9 d\u00e9poser une plainte sur AliExpress - lire dans le blog AliHelper","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/","og_locale":"ru_RU","og_type":"article","og_title":"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?","og_description":"Instructions d\u00e9taill\u00e9es sur la mani\u00e8re de se plaindre du vendeur sur AliExpress : raisons possibles de se r\u00e9clamation du magasin, comment r\u00e9diger correctement un appel et faire une r\u00e9clamation, o\u00f9 d\u00e9poser une plainte sur AliExpress - lire dans le blog AliHelper","og_url":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/","og_site_name":"Alihelper \u0413\u0438\u0434","article_publisher":"https:\/\/www.youtube.com\/@alihelper-9838","article_published_time":"2024-05-13T10:14:03+00:00","article_modified_time":"2025-12-11T18:28:19+00:00","og_image":[{"width":1472,"height":407,"url":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg","type":"image\/jpeg"}],"author":"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d","twitter_card":"summary_large_image","twitter_creator":"@KolmanMari24874","twitter_misc":{"\u041d\u0430\u043f\u0438\u0441\u0430\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u043e\u043c":"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d","\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f":"9 \u043c\u0438\u043d\u0443\u0442"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#article","isPartOf":{"@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/"},"author":{"name":"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d","@id":"https:\/\/alihelper.net\/blog\/#\/schema\/person\/bec94f461f6341f7cf0727f5bbe521ea"},"headline":"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?","datePublished":"2024-05-13T10:14:03+00:00","dateModified":"2025-12-11T18:28:19+00:00","mainEntityOfPage":{"@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/"},"wordCount":1353,"commentCount":2,"publisher":{"@id":"https:\/\/alihelper.net\/blog\/#organization"},"image":{"@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage"},"thumbnailUrl":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg","keywords":["Litiges sur Aliexpress","Shopping sur Aliexpress"],"articleSection":["Aide aux achats sur AliExpress"],"inLanguage":"ru-RU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/","url":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/","name":"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?","isPartOf":{"@id":"https:\/\/alihelper.net\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage"},"image":{"@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage"},"thumbnailUrl":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg","datePublished":"2024-05-13T10:14:03+00:00","dateModified":"2025-12-11T18:28:19+00:00","description":"Instructions d\u00e9taill\u00e9es sur la mani\u00e8re de se plaindre du vendeur sur AliExpress : raisons possibles de se r\u00e9clamation du magasin, comment r\u00e9diger correctement un appel et faire une r\u00e9clamation, o\u00f9 d\u00e9poser une plainte sur AliExpress - lire dans le blog AliHelper","breadcrumb":{"@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#breadcrumb"},"inLanguage":"ru-RU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/"]}]},{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#primaryimage","url":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg","contentUrl":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-2.jpg","width":1472,"height":407},{"@type":"BreadcrumbList","@id":"https:\/\/alihelper.net\/blog\/fr\/comment-deposer-une-reclamation-sur-aliexpress\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043b\u0430\u0432\u043d\u0430\u044f","item":"https:\/\/alihelper.net\/blog\/"},{"@type":"ListItem","position":2,"name":"AliHelper Guide - blog sur les achats sur AliExpress","item":"https:\/\/alihelper.net\/blog\/fr\/guide-alihelper\/"},{"@type":"ListItem","position":3,"name":"Aide aux achats sur AliExpress","item":"https:\/\/alihelper.net\/blog\/fr\/guide-alihelper\/aide-aux-achats-sur-aliexpress\/"},{"@type":"ListItem","position":4,"name":"Comment d\u00e9poser une r\u00e9clamation sur AliExpress ?"}]},{"@type":"WebSite","@id":"https:\/\/alihelper.net\/blog\/#website","url":"https:\/\/alihelper.net\/blog\/","name":"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438 - Alihelper \u0413\u0438\u0434","description":"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438","publisher":{"@id":"https:\/\/alihelper.net\/blog\/#organization"},"alternateName":"Alihelper \u0413\u0438\u0434","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/alihelper.net\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ru-RU"},{"@type":"Organization","@id":"https:\/\/alihelper.net\/blog\/#organization","name":"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438 - Alihelper \u0413\u0438\u0434","alternateName":"Alihelper \u0413\u0438\u0434","url":"https:\/\/alihelper.net\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/alihelper.net\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/02\/logo_600px.png","contentUrl":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/02\/logo_600px.png","width":600,"height":402,"caption":"\u0421\u0442\u0430\u0442\u044c\u0438, \u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438, \u043e\u0431\u0437\u043e\u0440\u044b, \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0438 - Alihelper \u0413\u0438\u0434"},"image":{"@id":"https:\/\/alihelper.net\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.youtube.com\/@alihelper-9838"]},{"@type":"Person","@id":"https:\/\/alihelper.net\/blog\/#\/schema\/person\/bec94f461f6341f7cf0727f5bbe521ea","name":"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d","image":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/alihelper.net\/blog\/#\/schema\/person\/image\/","url":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/03\/mariya-kolman_avatar-96x96.jpg","contentUrl":"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/03\/mariya-kolman_avatar-96x96.jpg","caption":"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d"},"description":"\u041c\u0430\u0440\u0438\u044f \u041a\u043e\u043b\u044c\u043c\u0430\u043d \u042d\u043a\u0441\u043f\u0435\u0440\u0442 \u043f\u043e \u0448\u043e\u043f\u043f\u0438\u043d\u0433\u0443","sameAs":["https:\/\/www.linkedin.com\/in\/maria-kolman-0b423829a\/","https:\/\/x.com\/KolmanMari24874"]}]}},"lang":"fr","translations":{"fr":8598,"en":8542,"ru":6052,"es":8573,"pt":8611,"de":8627,"pl":16653,"it":16672},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/posts\/8598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/comments?post=8598"}],"version-history":[{"count":14,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/posts\/8598\/revisions"}],"predecessor-version":[{"id":22134,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/posts\/8598\/revisions\/22134"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/media\/8604"}],"wp:attachment":[{"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/media?parent=8598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/categories?post=8598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alihelper.net\/blog\/wp-json\/wp\/v2\/tags?post=8598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}