{"id":8611,"date":"2024-05-13T14:24:20","date_gmt":"2024-05-13T11:24:20","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=8611"},"modified":"2025-12-11T21:28:27","modified_gmt":"2025-12-11T18:28:27","slug":"como-registrar-uma-reclamacao-no-aliexpress","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/","title":{"rendered":"Como registrar uma reclama\u00e7\u00e3o no Aliexpress"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#A_quem_reclamar_sobre_vendedores_inescrupulosos_do_Aliexpress\" >A quem reclamar sobre vendedores inescrupulosos do Aliexpress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Possiveis_motivos_para_reclamacoes\" >Poss\u00edveis motivos para reclama\u00e7\u00f5es<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Comercio_de_mercadorias_proibidas\" >Com\u00e9rcio de mercadorias proibidas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Violacao_de_direitos_autoraispropriedade_intelectual_produtos_falsificados_produtos_falsificados\" >Viola\u00e7\u00e3o de direitos autorais\/propriedade intelectual (produtos falsificados, produtos falsificados)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Violacao_das_regras_do_AliExpress_quebra_de_contrato\" >Viola\u00e7\u00e3o das regras do AliExpress (quebra de contrato)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Engano_dos_mecanismos_de_pesquisa_os_produtos_sao_apresentados_na_categoria_errada\" >Engano dos mecanismos de pesquisa (os produtos s\u00e3o apresentados na categoria errada)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Reclamacoes_de_clientes_sobre_um_determinado_pedido\" >Reclama\u00e7\u00f5es de clientes sobre um determinado pedido<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Outros_motivos_para_registrar_uma_reclamacao\" >Outros motivos para registrar uma reclama\u00e7\u00e3o<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Como_registrar_uma_reclamacao_no_Aliexpress\" >Como registrar uma reclama\u00e7\u00e3o no Aliexpress<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Reclamacao_sobre_um_produto_especifico\" >Reclama\u00e7\u00e3o sobre um produto espec\u00edfico<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Ao_abrir_uma_disputa\" >Ao abrir uma disputa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Sem_abrir_uma_disputa\" >Sem abrir uma disputa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Por_meio_do_Helpdesk\" >Por meio do Helpdesk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#O_que_fazer_depois_de_registrar_uma_reclamacao\" >O que fazer depois de registrar uma reclama\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Um_vendedor_do_AliExpress_fez_uma_reclamacao_sobre_voce_O_que_fazer\" >Um vendedor do AliExpress fez uma reclama\u00e7\u00e3o sobre voc\u00ea. O que fazer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Verificacao_da_confiabilidade_dos_vendedores\" >Verifica\u00e7\u00e3o da confiabilidade dos vendedores<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/pt\/como-registrar-uma-reclamacao-no-aliexpress\/#Conclusao\" >Conclus\u00e3o<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>O gerenciamento de uma plataforma de grande escala como o AliExpress envolve o monitoramento das atividades de v\u00e1rios vendedores, o que nem sempre \u00e9 realizado de forma eficaz devido ao grande n\u00famero de lojas e clientes. \u00c0s vezes, a responsabilidade de identificar comerciantes inescrupulosos recai sobre os ombros dos pr\u00f3prios clientes. Eles precisam lidar com os fraudadores por conta pr\u00f3pria e, depois, colocar a quest\u00e3o nas m\u00e3os da equipe de suporte da plataforma. Uma das ferramentas \u00e9 a possibilidade de registrar uma reclama\u00e7\u00e3o no Aliexpress. Neste artigo, vamos lhe dizer como fazer isso em 2026.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_quem_reclamar_sobre_vendedores_inescrupulosos_do_Aliexpress\"><\/span>A quem reclamar sobre vendedores inescrupulosos do Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A primeira coisa a entender \u00e9 para onde direcionar suas reclama\u00e7\u00f5es se houver problemas com um vendedor no AliExpress. Se o comportamento inescrupuloso do vendedor lhe diz respeito pessoalmente, tente entrar em contato com ele por meio do sistema de mensagens do AliExpress. Antes de registrar uma reclama\u00e7\u00e3o formal contra a loja. \u00c0s vezes, os problemas podem ser resolvidos rapidamente e sem formalidades desnecess\u00e1rias.<\/p>\n\n\n\n<p>Apelar para as ag\u00eancias de aplica\u00e7\u00e3o da lei nesse caso \u00e9 in\u00fatil, pois o AliExpress opera no espa\u00e7o internacional. Os defensores dos consumidores chineses tamb\u00e9m n\u00e3o consideram as queixa de clientes estrangeiros. Portanto, se o problema n\u00e3o puder ser resolvido diretamente, a pr\u00f3pria administra\u00e7\u00e3o do AliExpress \u00e9 a \u00fanica inst\u00e2ncia para o registro de reclama\u00e7\u00f5es.<\/p>\n\n\n\n<p>Voc\u00ea n\u00e3o deve se preocupar com a parcialidade do servi\u00e7o de suporte. A principal tarefa deles \u00e9 preservar a confian\u00e7a dos usu\u00e1rios. Todas as apela\u00e7\u00f5es e reclama\u00e7\u00f5es s\u00e3o analisadas com cuidado e sem preconceitos. Se for constatado que o vendedor realmente violou as regras, o servi\u00e7o de suporte do Aliexpress estar\u00e1 do lado do comprador. No entanto, no caso de queixas infundadas ou falsas, o comprador tamb\u00e9m poder\u00e1 estar sujeito a san\u00e7\u00f5es. At\u00e9 o bloqueio, inclusive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Possiveis_motivos_para_reclamacoes\"><\/span>Poss\u00edveis motivos para reclama\u00e7\u00f5es<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comercio_de_mercadorias_proibidas\"><\/span>Com\u00e9rcio de mercadorias proibidas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Se um vendedor tiver postado no Aliexpress ou vendido mercadorias proibidas ou inadequadas para transporte. Por exemplo, armas, subst\u00e2ncias explosivas ou radioativas, medicamentos, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Violacao_de_direitos_autoraispropriedade_intelectual_produtos_falsificados_produtos_falsificados\"><\/span>Viola\u00e7\u00e3o de direitos autorais\/propriedade intelectual (produtos falsificados, produtos falsificados)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Infelizmente, encontrar produtos de marcas globais no Aliexpress em um volume decente \u00e9 quase imposs\u00edvel em 2026. Porque muitas marcas, mesmo as que s\u00e3o produzidas na China, t\u00eam seus pr\u00f3prios pontos de venda e n\u00e3o querem representar seus produtos no Aliexpress. Sim, e \u00e9 dif\u00edcil encontrar falsifica\u00e7\u00f5es de marcas caras na plataforma chinesa. A administra\u00e7\u00e3o est\u00e1 lutando com os infratores. Inclusive aceitando reclama\u00e7\u00f5es dos usu\u00e1rios. Para reclamar de um vendedor no Aliexpress, tanto o propriet\u00e1rio dos direitos de propriedade intelectual quanto as pessoas que n\u00e3o s\u00e3o titulares de direitos podem faz\u00ea-lo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Violacao_das_regras_do_AliExpress_quebra_de_contrato\"><\/span>Viola\u00e7\u00e3o das regras do AliExpress (quebra de contrato)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Isso inclui viola\u00e7\u00f5es de cl\u00e1usulas do Contrato de Servi\u00e7o do AliExpress. E outros contratos de usu\u00e1rio relacionados. Por exemplo, se o vendedor oferecer a voc\u00ea a possibilidade de fazer um pagamento sem passar pela plataforma.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Engano_dos_mecanismos_de_pesquisa_os_produtos_sao_apresentados_na_categoria_errada\"><\/span>Engano dos mecanismos de pesquisa (os produtos s\u00e3o apresentados na categoria errada)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u00c0s vezes, os vendedores podem propositalmente colocar seus produtos em categorias que n\u00e3o correspondem \u00e0 natureza do produto a fim de atrair mais compradores. Por causa disso, o mecanismo de busca \u00e9 preenchido com resultados incorretos e fica mais dif\u00edcil encontrar o item desejado. Aqui, por exemplo, os grampos de cabelo foram parar na se\u00e7\u00e3o &#171;Copos&#187;.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-4-1024x599.jpg\" alt=\"Como registrar uma reclama\u00e7\u00e3o no Aliexpress\" class=\"wp-image-8613\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-4-1024x599.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-4-300x175.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-4-768x449.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_1-4.jpg 1240w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reclamacoes_de_clientes_sobre_um_determinado_pedido\"><\/span>Reclama\u00e7\u00f5es de clientes sobre um determinado pedido<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Isso inclui todos os motivos pelos quais voc\u00ea pode abrir uma disputa sobre um pedido. Chegou o item errado, chegou um item quebrado, o c\u00f3digo de rastreamento n\u00e3o est\u00e1 sendo rastreado, o pacote n\u00e3o chegou, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Outros_motivos_para_registrar_uma_reclamacao\"><\/span>Outros motivos para registrar uma reclama\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Al\u00e9m dos motivos acima, alguns vendedores no Aliexpress podem cometer outras viola\u00e7\u00f5es. Por exemplo, manipular pre\u00e7os, fornecer informa\u00e7\u00f5es falsas e assim por diante.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_registrar_uma_reclamacao_no_Aliexpress\"><\/span>Como registrar uma reclama\u00e7\u00e3o no Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reclamacao_sobre_um_produto_especifico\"><\/span>Reclama\u00e7\u00e3o sobre um produto espec\u00edfico<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Se voc\u00ea quiser fazer uma reclama\u00e7\u00e3o sobre um produto espec\u00edfico, \u00e9 razo\u00e1vel usar o link localizado na p\u00e1gina desse produto.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"260\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-3-1024x260.jpg\" alt=\"Como registrar uma reclama\u00e7\u00e3o no Aliexpress\" class=\"wp-image-8614\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-3-1024x260.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-3-300x76.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-3-768x195.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_2-3.jpg 1385w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Na janela que se abre, voc\u00ea precisar\u00e1 selecionar o motivo da reclama\u00e7\u00e3o e, em seguida, descrever a situa\u00e7\u00e3o em detalhes e anexar provas, se necess\u00e1rio. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-3-1024x285.jpg\" alt=\"registrar reclama\u00e7\u00e3o no Aliexpress\" class=\"wp-image-8615\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-3-1024x285.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-3-300x83.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-3-768x213.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_3-3.jpg 1475w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ao_abrir_uma_disputa\"><\/span>Ao abrir uma disputa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Se voc\u00ea quiser reclamar de um pedido espec\u00edfico que fez, a melhor maneira de faz\u00ea-lo \u00e9 abrir uma disputa. Esse processo aparentemente simples de reembolsar o dinheiro de um pedido tem muitas nuances e armadilhas das quais voc\u00ea deve estar ciente. Preparamos um <a href=\"https:\/\/alihelper.net\/blog\/pt\/como-abrir-uma-disputa-no-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">guia detalhado sobre disputas no Aliexpress<\/a><a href=\"https:\/\/alihelper.net\/blog\/ru\/kak-otkryt-spor-na-aliekspress\/\">,<\/a> no qual voc\u00ea encontrar\u00e1 o algoritmo de abertura de uma disputa, respostas a perguntas frequentes e dicas gerais.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sem_abrir_uma_disputa\"><\/span>Sem abrir uma disputa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>No caso de viola\u00e7\u00e3o dos direitos de propriedade intelectual ou de venda de itens proibidos, o local real para registrar uma reclama\u00e7\u00e3o no AliExpress ser\u00e1 a &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Central de Reclama\u00e7\u00f5es<\/a>&#171;. Aqui voc\u00ea j\u00e1 precisar\u00e1 preencher formul\u00e1rios e anexar provas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Por_meio_do_Helpdesk\"><\/span>Por meio do Helpdesk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Em todos os outros casos, voc\u00ea pode escrever uma reclama\u00e7\u00e3o para o Aliexpress diretamente para a administra\u00e7\u00e3o, de forma gratuita, no bate-papo; recomenda-se que a correspond\u00eancia seja feita em ingl\u00eas.<\/p>\n\n\n\n<p>Para entrar em contato com o servi\u00e7o de suporte, clique no link com o mesmo nome em seu gabinete pessoal.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"380\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-3-1024x380.jpg\" alt=\"\" class=\"wp-image-8616\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-3-1024x380.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-3-300x111.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-3-768x285.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_4-3.jpg 1475w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Na parte inferior da p\u00e1gina, voc\u00ea encontrar\u00e1 um bot\u00e3o para conversar com a equipe de suporte.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"171\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-2-1024x171.jpg\" alt=\"\" class=\"wp-image-8617\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-2-1024x171.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-2-300x50.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-2-768x128.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_5-2.jpg 1516w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"O_que_fazer_depois_de_registrar_uma_reclamacao\"><\/span>O que fazer depois de registrar uma reclama\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Depois de registrar uma reclama\u00e7\u00e3o no AliExpress, \u00e9 importante visitar regularmente a se\u00e7\u00e3o pessoal do site, onde o status da sua reclama\u00e7\u00e3o ou disputa \u00e9 rastreado. Al\u00e9m disso, \u00e9 importante monitorar ativamente o endere\u00e7o de e-mail que voc\u00ea forneceu quando se registrou no site, pois o AliExpress pode enviar notifica\u00e7\u00f5es e consultas para o seu endere\u00e7o de e-mail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Um_vendedor_do_AliExpress_fez_uma_reclamacao_sobre_voce_O_que_fazer\"><\/span>Um vendedor do AliExpress fez uma reclama\u00e7\u00e3o sobre voc\u00ea. O que fazer?\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Se voc\u00ea souber que uma reclama\u00e7\u00e3o foi feita contra voc\u00ea, poder\u00e1 analis\u00e1-la na &#171;<a href=\"https:\/\/www.aliexpress.com\/p\/seller-report\/nav.html\" target=\"_blank\" rel=\"noreferrer noopener\">Central de reclama\u00e7\u00f5es<\/a>&#171;. \u00c9 importante fornecer \u00e0 administra\u00e7\u00e3o da plataforma todas as provas necess\u00e1rias de sua inoc\u00eancia, incluindo correspond\u00eancia, fotos e outras evid\u00eancias. Sem uma a\u00e7\u00e3o ativa de sua parte, a administra\u00e7\u00e3o do AliExpress poder\u00e1 tomar medidas adicionais, incluindo o cancelamento de sua participa\u00e7\u00e3o na plataforma ap\u00f3s notifica\u00e7\u00e3o pr\u00e9via.<\/p>\n\n\n\n<p>Se a sua reclama\u00e7\u00e3o estiver no status &#171;Pendente&#187; ou &#171;Em an\u00e1lise&#187;, recomendamos que voc\u00ea seja paciente e aguarde novas instru\u00e7\u00f5es da ger\u00eancia do AliExpress. Siga cuidadosamente todas as instru\u00e7\u00f5es para resolver a situa\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Verificacao_da_confiabilidade_dos_vendedores\"><\/span>Verifica\u00e7\u00e3o da confiabilidade dos vendedores<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A necessidade de enviar reclama\u00e7\u00f5es pode ser minimizada se voc\u00ea comprar somente de <a href=\"https:\/\/alihelper.net\/pt\/features\/verifica\u00e7\u00e3o-do-vendedor-no-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">vendedores confi\u00e1veis no Aliexpress<\/a>. No entanto, na vers\u00e3o atual do site, as informa\u00e7\u00f5es sobre a classifica\u00e7\u00e3o do vendedor est\u00e3o truncadas, al\u00e9m disso, a loja pode estragar alguns par\u00e2metros. Para descobrir a classifica\u00e7\u00e3o objetiva, ser\u00e1 \u00fatil uma extens\u00e3o de navegador gratuita de terceiros. Por exemplo, o AliHelper. Ela verificar\u00e1 a loja de acordo com 5 crit\u00e9rios. Esse plug-in tamb\u00e9m o ajudar\u00e1 a rastrear descontos e parcelas, encontrar produtos semelhantes, ver o gr\u00e1fico de altera\u00e7\u00e3o de pre\u00e7os etc.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"648\" height=\"433\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-4.jpg\" alt=\"\" class=\"wp-image-8618\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-4.jpg 648w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/screenshot_6-4-300x200.jpg 300w\" sizes=\"auto, (max-width: 648px) 100vw, 648px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusao\"><\/span>Conclus\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Apresentar uma reclama\u00e7\u00e3o contra o vendedor do Aliexpress \u00e9 uma maneira eficaz de proteger seus direitos como consumidor. \u00c9 importante abordar esse processo de forma respons\u00e1vel, tendo em m\u00e3os todas as evid\u00eancias e informa\u00e7\u00f5es necess\u00e1rias. Isso o ajudar\u00e1 a obter o resultado desejado de forma mais r\u00e1pida e eficaz e a evitar problemas semelhantes no futuro.<\/p>\n","protected":false},"excerpt":{"rendered":"O gerenciamento de uma plataforma de grande escala como o AliExpress envolve o monitoramento das atividades de v\u00e1rios vendedores, o que nem sempre \u00e9 realizado de forma eficaz devido ao grande n\u00famero de lojas e clientes&#8230;","protected":false},"author":2,"featured_media":8615,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[860,996],"class_list":["post-8611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sobre-compras-no-aliexpress","tag-compras-no-aliexpress","tag-disputa-no-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como registrar uma reclama\u00e7\u00e3o no Aliexpress<\/title>\n<meta name=\"description\" content=\"Instru\u00e7\u00f5es detalhadas sobre como reclamar do vendedor no AliExpress: poss\u00edveis motivos para reclama\u00e7\u00f5es sobre a loja, como escrever corretamente um recurso e registrar uma reclama\u00e7\u00e3o, onde abrir uma disputa no AliExpress - 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