{"id":9122,"date":"2024-05-23T22:29:01","date_gmt":"2024-05-23T19:29:01","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=9122"},"modified":"2025-12-11T21:32:13","modified_gmt":"2025-12-11T18:32:13","slug":"aliexpress-seller-doesnt-respond-what-to-do","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/","title":{"rendered":"Aliexpress seller doesn&#8217;t respond &#8212; what to do?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#Why_an_AliExpress_seller_does_not_reply_to_messages\" >Why an AliExpress seller does not reply to messages<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#Time_difference\" >Time difference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#High_workload\" >High workload<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#Communication_problems\" >Communication problems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#Language_barrier\" >Language barrier<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#Trying_to_avoid_communicating_with_you\" >Trying to avoid communicating with you<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#Fraud_or_substandard_goods\" >Fraud or substandard goods<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#What_to_do_if_the_seller_does_not_respond_to_messages\" >What to do if the seller does not respond to messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#What_to_do_if_the_seller_does_not_respond_to_the_dispute\" >What to do if the seller does not respond to the dispute<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/#How_to_choose_a_trusted_seller_on_Aliexpress\" >How to choose a trusted seller on Aliexpress<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>The situation when an Aliexpress seller doesn&#8217;t respond to your messages can cause some anxiety. Even more anxiety appears when the seller does not respond in any way to opening a dispute. But there are a few steps you can take in 2026 to solve this problem. First, you should try to find out the reason why the seller is silent.<\/p>\n\n\n\n<p>Might be interesting: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-order-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to order on Aliexpress<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"666\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4.png\" alt=\"\" class=\"wp-image-4404\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4.png 859w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4-300x233.png 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4-768x595.png 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_an_AliExpress_seller_does_not_reply_to_messages\"><\/span>Why an AliExpress seller does not reply to messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Time_difference\"><\/span>Time difference<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>It is possible that the seller has not started his working day yet.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"High_workload\"><\/span>High workload<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Aliexpress is a popular platform with a huge number of orders from all over the world. There is a possibility that the store representatives are busy with work and simply have not yet had time to notice your message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Communication_problems\"><\/span>Communication problems<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes sellers on Aliexpress don&#8217;t respond due to internet connection problems or other technical issues that can make communication difficult.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Language_barrier\"><\/span>Language barrier<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The administrators of AliExpress stores are not always fluent in English or other language in which you write messages to them<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Trying_to_avoid_communicating_with_you\"><\/span>Trying to avoid communicating with you<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In rare cases, sellers may intentionally avoid discussing disputes or problems, hoping that you will get tired and back off. It&#8217;s important not to give them the opportunity to do so.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fraud_or_substandard_goods\"><\/span>Fraud or substandard goods<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If a store has provided you with a low quality product or one that doesn&#8217;t match the description, they may intentionally ignore your complaints and not respond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_do_if_the_seller_does_not_respond_to_messages\"><\/span>What to do if the seller does not respond to messages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>1. Wait a little time;<\/p>\n\n\n\n<p>2. Double-check your contact details &#8212; make sure you are writing to the correct seller;<\/p>\n\n\n\n<p>3. Repeat the message. Sometimes a message may have been lost or missed. Try sending the message again, making sure it is clearly and correctly worded. Try translating it into English or Chinese if you have written in another language before. Use simpler and clearer wording. Do not be rude or try to hurt the seller&#8217;s feelings;<\/p>\n\n\n\n<p>4. If the above methods didn&#8217;t work and you still haven&#8217;t received a reply &#8212; the best and most reasonable solution is to open a dispute.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_do_if_the_seller_does_not_respond_to_the_dispute\"><\/span>What to do if the seller does not respond to the dispute<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you have difficulties with opening a dispute, read our article: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to open a dispute on Aliexpress<\/a>.<\/p>\n\n\n\n<p>Returning to the question of what to do if the store does not respond to the dispute, there can be only one answer. You don&#8217;t need to do anything. The platform gives the store 5 days in which it must respond to the dispute. If the seller does not respond, the dispute is closed in favor of the buyer.<\/p>\n\n\n\n<p>However, do not expect that a store representative who does not respond to messages will 100% not respond to the dispute either. Take the reason for the dispute, as well as the collection and submission of evidence seriously.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_choose_a_trusted_seller_on_Aliexpress\"><\/span>How to choose a trusted seller on Aliexpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Worrying about an overly uncommunicative seller or a possible scammer can be minimized by ordering only from trustworthy stores. However, the <a href=\"https:\/\/alihelper.net\/en\/features\/seller-check-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">rating listed on Aliexpress<\/a> and customer reviews the store can tilt.<\/p>\n\n\n\n<p>If you want to see an objective rating, we recommend installing a free browser extension that will help you when shopping on Aliexpress. For example, AliHelper.<\/p>\n\n\n\n<p>It will show you a detailed rating of each seller by 5 criteria, among which will also be how willingly the seller&#8217;s representatives are in contact with the buyer.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"666\" height=\"449\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-22.png\" alt=\"Aliexpress seller doesn't respond\" class=\"wp-image-9129\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-22.png 666w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-22-300x202.png 300w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Remember that AliExpress provides mechanisms to protect buyers, especially if the seller doesn&#8217;t respond and ignores you. And if you have a valid claim, you are entitled to a refund or replacement product. Follow the dispute resolution process and insist on your rights if necessary. In most cases, by being careful and following <a href=\"http:\/\/aliexpress.com\">AliExpress&#8217;<\/a> guidelines, problems can be successfully resolved. Now you know what to do if an AliExpress seller doesn&#8217;t respond to messages.<\/p>\n","protected":false},"excerpt":{"rendered":"The situation when an Aliexpress seller doesn&#8217;t respond to your messages can cause some anxiety. Even more anxiety appears when the seller does not respond in any way to opening a dispute&#8230;","protected":false},"author":2,"featured_media":4404,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[798],"class_list":["post-9122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-shopping-on-aliexpress","tag-check-sellers-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aliexpress seller doesn&#039;t respond - what to do?<\/title>\n<meta name=\"description\" content=\"Seller on Aliexpress does not answer or ignores an open dispute: why the store on AliExpress doesn&#039;t respond to messages and what to do in this case - read in the AliHelper blog\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/en\/aliexpress-seller-doesnt-respond-what-to-do\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aliexpress seller doesn&#039;t respond - 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