{"id":9142,"date":"2024-05-23T22:58:34","date_gmt":"2024-05-23T19:58:34","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=9142"},"modified":"2025-12-11T21:32:23","modified_gmt":"2025-12-11T18:32:23","slug":"le-vendeur-aliexpress-ne-repond-pas-que-faire","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/","title":{"rendered":"Le vendeur Aliexpress ne r\u00e9pond pas &#8212; que faire ?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Pourquoi_un_vendeur_AliExpress_ne_repond-il_pas_aux_messages\" >Pourquoi un vendeur AliExpress ne r\u00e9pond-il pas aux messages ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Decalage_horaire\" >D\u00e9calage horaire<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Charge_de_travail_elevee\" >Charge de travail \u00e9lev\u00e9e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Problemes_de_communication\" >Probl\u00e8mes de communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Barriere_linguistique\" >Barri\u00e8re linguistique<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Ils_essaient_deviter_de_communiquer_avec_vous\" >Ils essaient d&#8217;\u00e9viter de communiquer avec vous<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Fraude_ou_marchandises_de_qualite_inferieure\" >Fraude ou marchandises de qualit\u00e9 inf\u00e9rieure<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Que_faire_si_le_vendeur_ne_repond_pas_aux_messages\" >Que faire si le vendeur ne r\u00e9pond pas aux messages ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Que_faire_si_le_vendeur_ne_repond_pas_au_litige\" >Que faire si le vendeur ne r\u00e9pond pas au litige ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/#Comment_choisir_un_vendeur_de_confiance_sur_Aliexpress\" >Comment choisir un vendeur de confiance sur Aliexpress ?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Le fait qu&#8217;un vendeur Aliexpress ne r\u00e9pond pas \u00e0 vos messages peut \u00eatre source d&#8217;anxi\u00e9t\u00e9. L&#8217;anxi\u00e9t\u00e9 est encore plus grande lorsque le vendeur ne r\u00e9pond en aucune fa\u00e7on \u00e0 l&#8217;ouverture d&#8217;un litige. Mais il y a quelques mesures que vous pouvez prendre en 2026 pour r\u00e9soudre ce probl\u00e8me. Tout d&#8217;abord, vous devez essayer de trouver la raison du silence du vendeur.<\/p>\n\n\n\n<p>Il pourrait \u00eatre int\u00e9ressant : <a href=\"https:\/\/alihelper.net\/blog\/fr\/aliexpress-est-il-fiable-revue-de-la-securite-du-site-et-des-paiements\/\" target=\"_blank\" rel=\"noreferrer noopener\">AliExpress est il un site s\u00e9curis\u00e9<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"859\" height=\"666\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4.png\" alt=\"\" class=\"wp-image-4404\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4.png 859w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4-300x233.png 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2023\/09\/image-4-768x595.png 768w\" sizes=\"auto, (max-width: 859px) 100vw, 859px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pourquoi_un_vendeur_AliExpress_ne_repond-il_pas_aux_messages\"><\/span>Pourquoi un vendeur AliExpress ne r\u00e9pond-il pas aux messages ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Decalage_horaire\"><\/span>D\u00e9calage horaire<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Il est possible que le vendeur n&#8217;ait pas encore commenc\u00e9 sa journ\u00e9e de travail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Charge_de_travail_elevee\"><\/span>Charge de travail \u00e9lev\u00e9e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Aliexpress est une plateforme tr\u00e8s populaire qui re\u00e7oit un grand nombre de commandes du monde entier. Il est possible que les repr\u00e9sentants du magasin soient tr\u00e8s occup\u00e9s et n&#8217;aient pas encore eu le temps de prendre connaissance de votre message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Problemes_de_communication\"><\/span>Probl\u00e8mes de communication<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Il arrive que les vendeurs d&#8217;Aliexpress ne r\u00e9pondent pas en raison de probl\u00e8mes de connexion \u00e0 Internet ou d&#8217;autres probl\u00e8mes techniques qui peuvent rendre la communication difficile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Barriere_linguistique\"><\/span>Barri\u00e8re linguistique<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Les administrateurs des boutiques AliExpress ne parlent pas toujours couramment l&#8217;anglais ou l&#8217;autre langue dans laquelle vous leur \u00e9crivez des messages<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ils_essaient_deviter_de_communiquer_avec_vous\"><\/span>Ils essaient d&#8217;\u00e9viter de communiquer avec vous<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dans de rares cas, les vendeurs \u00e9vitent intentionnellement de discuter des litiges ou des probl\u00e8mes, dans l&#8217;espoir que vous vous lassiez et fassiez marche arri\u00e8re. Il est important de ne pas leur donner l&#8217;occasion de le faire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fraude_ou_marchandises_de_qualite_inferieure\"><\/span>Fraude ou marchandises de qualit\u00e9 inf\u00e9rieure<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si un magasin vous a fourni un produit de mauvaise qualit\u00e9 ou qui ne correspond pas \u00e0 la description, il peut d\u00e9lib\u00e9r\u00e9ment ignorer vos plaintes et ne pas vous r\u00e9pondre.<\/p>\n\n\n\n<p>Cela peut \u00eatre int\u00e9ressant : <a href=\"https:\/\/alihelper.net\/blog\/fr\/comment-retourner-un-article-et-obtenir-un-remboursement-sur-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">Comment obtenir un remboursement sur AliExpress<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Que_faire_si_le_vendeur_ne_repond_pas_aux_messages\"><\/span>Que faire si le vendeur ne r\u00e9pond pas aux messages ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>1. Attendez un peu ;<\/p>\n\n\n\n<p>2. V\u00e9rifiez \u00e0 nouveau vos coordonn\u00e9es &#8212; assurez-vous que vous \u00e9crivez au bon vendeur ;<\/p>\n\n\n\n<p>3. R\u00e9p\u00e9tez le message. Il peut arriver qu&#8217;un message se soit perdu ou ait \u00e9t\u00e9 oubli\u00e9. Essayez de l&#8217;envoyer \u00e0 nouveau, en veillant \u00e0 ce qu&#8217;il soit clairement et correctement formul\u00e9. Essayez de le traduire en anglais ou en chinois si vous avez d\u00e9j\u00e0 \u00e9crit dans une autre langue. Utilisez des termes plus simples et plus clairs. Ne soyez pas impoli et n&#8217;essayez pas de blesser le vendeur ;<\/p>\n\n\n\n<p>4. Si les m\u00e9thodes ci-dessus n&#8217;ont pas fonctionn\u00e9 et que vous n&#8217;avez toujours pas re\u00e7u de r\u00e9ponse, la solution la meilleure et la plus raisonnable est d&#8217;ouvrir un litige.<\/p>\n\n\n\n<p>Cela pourrait \u00eatre int\u00e9ressant : <a href=\"https:\/\/alihelper.net\/blog\/fr\/comment-contacter-lequipe-de-support-technique-daliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">AliExpress tech support avec personne<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Que_faire_si_le_vendeur_ne_repond_pas_au_litige\"><\/span>Que faire si le vendeur ne r\u00e9pond pas au litige ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Si vous rencontrez des difficult\u00e9s pour ouvrir un litige, lisez notre article : <a href=\"https:\/\/alihelper.net\/blog\/fr\/comment-ouvrir-un-litige-sur-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">Comment ouvrir un litige sur Aliexpress<\/a>.<\/p>\n\n\n\n<p>Pour en revenir \u00e0 la question de savoir ce qu&#8217;il faut faire si le magasin ne r\u00e9pond pas au litige, il n&#8217;y a qu&#8217;une seule r\u00e9ponse. Vous n&#8217;avez rien \u00e0 faire. La plateforme donne au magasin un d\u00e9lai de 5 jours pour r\u00e9pondre au litige. Si le vendeur ne r\u00e9pond pas, le litige est clos en faveur de l&#8217;acheteur.<\/p>\n\n\n\n<p>Toutefois, ne vous attendez pas \u00e0 ce qu&#8217;un repr\u00e9sentant de magasin qui ne r\u00e9pond pas aux messages ne r\u00e9ponde pas non plus \u00e0 100 % au litige. Prenez au s\u00e9rieux le motif du litige, ainsi que la collecte et la pr\u00e9sentation des preuves.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comment_choisir_un_vendeur_de_confiance_sur_Aliexpress\"><\/span>Comment choisir un vendeur de confiance sur Aliexpress ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Il est possible de minimiser les inqui\u00e9tudes li\u00e9es \u00e0 un vendeur trop peu communicatif ou \u00e0 un \u00e9ventuel arnaqueur en ne commandant qu&#8217;aupr\u00e8s de magasins dignes de confiance. Toutefois, la <a href=\"https:\/\/alihelper.net\/fr\/features\/v\u00e9rification-du-vendeur-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">note indiqu\u00e9e sur Aliexpress<\/a> et les avis des clients sur le magasin peuvent faire pencher la balance.<\/p>\n\n\n\n<p>Si vous souhaitez obtenir une \u00e9valuation objective, nous vous recommandons d&#8217;installer une extension de navigateur gratuite qui vous aidera lors de vos achats sur Aliexpress. Par exemple, AliHelper.<\/p>\n\n\n\n<p>Il vous donnera une \u00e9valuation d\u00e9taill\u00e9e de chaque vendeur selon 5 crit\u00e8res, parmi lesquels la disponibilit\u00e9 des repr\u00e9sentants du vendeur \u00e0 entrer en contact avec l&#8217;acheteur.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"663\" height=\"437\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-25.png\" alt=\"Le vendeur Aliexpress ne r\u00e9pond pas - que faire ?\" class=\"wp-image-9143\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-25.png 663w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/05\/image-25-300x198.png 300w\" sizes=\"auto, (max-width: 663px) 100vw, 663px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>N&#8217;oubliez pas qu&#8217;AliExpress pr\u00e9voit des m\u00e9canismes de protection des acheteurs, en particulier si le vendeur ne r\u00e9pond pas et vous ignore. Si votre r\u00e9clamation est fond\u00e9e, vous avez droit \u00e0 un remboursement ou \u00e0 un produit de remplacement. Suivez la proc\u00e9dure de r\u00e9solution des litiges et faites valoir vos droits si n\u00e9cessaire. Dans la plupart des cas, en faisant preuve de prudence et en suivant les directives d&#8217;<a href=\"http:\/\/aliexpress.com\">AliExpress<\/a>, les probl\u00e8mes peuvent \u00eatre r\u00e9solus avec succ\u00e8s. Vous savez maintenant ce qu&#8217;il faut faire si un vendeur AliExpress ne r\u00e9pond pas \u00e0 vos messages.<\/p>\n","protected":false},"excerpt":{"rendered":"Le fait qu&#8217;un vendeur Aliexpress ne r\u00e9pond pas \u00e0 vos messages peut \u00eatre source d&#8217;anxi\u00e9t\u00e9. L&#8217;anxi\u00e9t\u00e9 est encore plus grande lorsque le vendeur ne r\u00e9pond en aucune fa\u00e7on \u00e0 l&#8217;ouverture d&#8217;un litige&#8230;","protected":false},"author":2,"featured_media":4404,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[802],"class_list":["post-9142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aide-aux-achats-sur-aliexpress","tag-verifiez-vendeurs-sur-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le vendeur Aliexpress ne r\u00e9pond pas - que faire ?<\/title>\n<meta name=\"description\" content=\"Le vendeur sur Aliexpress ne r\u00e9pond pas ou ignore un litige en cours : pourquoi la boutique sur AliExpress ne r\u00e9pond pas aux messages et que faire dans ce cas - lire dans le blog AliHelper\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/fr\/le-vendeur-aliexpress-ne-repond-pas-que-faire\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le vendeur Aliexpress ne r\u00e9pond pas - 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