{"id":9619,"date":"2026-07-02T19:31:07","date_gmt":"2026-07-02T16:31:07","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=9619"},"modified":"2026-07-02T20:34:21","modified_gmt":"2026-07-02T17:34:21","slug":"how-to-restore-aliexpress-account","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/","title":{"rendered":"How to Restore Your AliExpress Account: Password Reset, Old Orders and Blocked Profiles"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Restore_access_on_the_AliExpress_website\" >Restore access on the AliExpress website<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#If_you_remember_your_login_email_or_phone_number\" >If you remember your login (email or phone number)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#If_you_forgot_your_login_but_have_order_details\" >If you forgot your login but have order details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Restore_your_AliExpress_account_through_support\" >Restore your AliExpress account through support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Restore_access_to_the_account_in_the_mobile_application\" >Restore access to the account in the mobile application<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Restore_a_blocked_account\" >Restore a blocked account<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Unactivated_account\" >Unactivated account<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Suspected_rule_violations_or_fraudulent_activity\" >Suspected rule violations or fraudulent activity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Frequent_disputes_with_sellers\" >Frequent disputes with sellers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Multiple_active_accounts_with_the_same_data\" >Multiple active accounts with the same data<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#What_if_your_order_history_disappeared_after_login\" >What if your order history disappeared after login?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Can_I_recover_a_locked_AliExpress_account\" >Can I recover a locked AliExpress account?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#I_deleted_my_account_on_AliExpress_How_do_I_restore_it\" >I deleted my account on AliExpress. How do I restore it?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Aliexpress_writes_that_the_account_does_not_exist_What_to_do\" >Aliexpress writes that the account does not exist. What to do?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">For many buyers, it is important to have access to their AliExpress account. There may be active orders, archived items that need to be ordered from a particular seller, or bonuses that one would like to take advantage of in the future. Problems with logging into your AliExpress account can occur for two reasons. First, if you have forgotten your login information &#8212; login (e-mail \/ phone number) or password. Secondly, if your profile has been blocked. In this article we will tell you how to restore your AliExpress account in both cases in 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Could be interesting: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-open-dispute-on-aliexpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to open a dispute in AliExpress<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Restore_access_on_the_AliExpress_website\"><\/span>Restore access on the AliExpress website<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_you_remember_your_login_email_or_phone_number\"><\/span>If you remember your login (email or phone number)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Go to the site and click on &#171;Sign in \/ Register&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"526\" height=\"96\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_1-3.jpg\" alt=\"\" class=\"wp-image-9623\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_1-3.jpg 526w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_1-3-300x55.jpg 300w\" sizes=\"auto, (max-width: 526px) 100vw, 526px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click on &#171;Trouble signing in?&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"603\" height=\"233\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_2-2.jpg\" alt=\"\" class=\"wp-image-9625\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_2-2.jpg 603w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_2-2-300x116.jpg 300w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Select &#171;Reset your password&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"390\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_3-1.jpg\" alt=\"Restore AliExpress account - reset password\" class=\"wp-image-9635\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_3-1.jpg 642w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_3-1-300x182.jpg 300w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Enter your email or phone number on the page that opens and click &#171;Continue&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"441\" height=\"384\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_4.jpg\" alt=\"Restore AliExpress account - email, phone number\" class=\"wp-image-9630\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_4.jpg 441w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_4-300x261.jpg 300w\" sizes=\"auto, (max-width: 441px) 100vw, 441px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Enter the code sent to your e-mail, if you have entered one. If you have entered a phone number, you will receive a call that does not need to be answered. Enter the last 6 digits of the incoming number in the window that opens. After the call, the option to request password recovery by SMS code will also open.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"401\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/image-28.png\" alt=\"\" class=\"wp-image-9632\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/image-28.png 475w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/image-28-300x253.png 300w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. You will then be able to enter a new password.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_you_forgot_your_login_but_have_order_details\"><\/span>If you forgot your login but have order details<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Go to the website and click on &#171;Sign in \/ Register&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"526\" height=\"96\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_1-3.jpg\" alt=\"\" class=\"wp-image-9623\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_1-3.jpg 526w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_1-3-300x55.jpg 300w\" sizes=\"auto, (max-width: 526px) 100vw, 526px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Click on &#171;Trouble signing in?&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"603\" height=\"233\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_2-2.jpg\" alt=\"\" class=\"wp-image-9625\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_2-2.jpg 603w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_2-2-300x116.jpg 300w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Select &#171;Find your account&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"643\" height=\"365\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_5.jpg\" alt=\"Restore AliExpress account - find account\" class=\"wp-image-9636\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_5.jpg 643w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_5-300x170.jpg 300w\" sizes=\"auto, (max-width: 643px) 100vw, 643px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. You will be prompted to find the account by searching through email, phone numbers or order information. Let&#8217;s focus on the last point.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"308\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_6.jpg\" alt=\"Restore AliExpress account by order information\" class=\"wp-image-9638\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_6.jpg 665w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_6-300x139.jpg 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. To restore your account this way, you may need to provide either the order number and the first 6 and last 4 digits of your credit card, or the first 6 and last 4 digits of your credit card, the order amount and the date of payment.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"405\" height=\"340\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_7.jpg\" alt=\"Restore AliExpress account using paid order details\" class=\"wp-image-9639\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_7.jpg 405w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_7-300x252.jpg 300w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Restore_your_AliExpress_account_through_support\"><\/span>Restore your AliExpress account through support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In case you do not remember your mail or phone number specified during registration, or information about your orders, you can try to restore your account through the support service. To do this, on the login page, click on the third step from the &#171;If you remember your login (mail or phone number)&#187; section and select &#171;Reset your password&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"390\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_3-2.jpg\" alt=\"\" class=\"wp-image-9641\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_3-2.jpg 642w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_3-2-300x182.jpg 300w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next, click &#171;Can&#8217;t reset your password?&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"414\" height=\"380\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_8.jpg\" alt=\"\" class=\"wp-image-9642\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_8.jpg 414w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_8-300x275.jpg 300w\" sizes=\"auto, (max-width: 414px) 100vw, 414px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And then &#171;With an order paid by a third-party payment provider (such as PayPal)&#187;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"436\" height=\"368\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_9.jpg\" alt=\"\" class=\"wp-image-9644\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_9.jpg 436w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_9-300x253.jpg 300w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the support chat box that opens, select the option that lets you contact support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"748\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_10-1024x748.jpg\" alt=\"Restore AliExpress account via support\" class=\"wp-image-9645\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_10-1024x748.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_10-300x219.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_10-768x561.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_10.jpg 1193w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Restore_access_to_the_account_in_the_mobile_application\"><\/span>Restore access to the account in the mobile application<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The processes are similar to restoring an account by mail on the AliExpress website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Might be of interest: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-track-aliexpress-order\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to track package on AliExpress<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Restore_a_blocked_account\"><\/span>Restore a blocked account<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The process and success of restoring an AliExpress account that has been blocked depends on the reason that caused the problem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Unactivated_account\"><\/span>Unactivated account<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your AliExpress account was blocked due to an unconfirmed email within three days of registration, you need to restore access. Next to the blocking message, look for the &#171;Account reactivation&#187; button, click on it and attach your passport scan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Suspected_rule_violations_or_fraudulent_activity\"><\/span>Suspected rule violations or fraudulent activity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your profile was suspected of fraud, after the blocking, you will most likely not be able to unblock it. In serious cases, recovery may be difficult, and support may not restore the account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequent_disputes_with_sellers\"><\/span>Frequent disputes with sellers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Blocking can occur if the number of disputes on active orders exceeds 50%. Sellers on AliExpress can file a complaint against the buyer. Experience shows that it is almost impossible to restore the account in such a case. To minimize disputes, try to buy goods only from <a href=\"https:\/\/alihelper.net\/en\/features\/seller-check-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">good sellers on AliExpress<\/a>. AliHelper can help you find more reliable sellers before ordering. It will show the rating of each store on 5 criteria. It will also track parcels and discounts, show a price change graph, find similar products, etc.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"712\" height=\"472\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_11.jpg\" alt=\"\" class=\"wp-image-9647\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_11.jpg 712w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/screenshot_11-300x199.jpg 300w\" sizes=\"auto, (max-width: 712px) 100vw, 712px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Multiple_active_accounts_with_the_same_data\"><\/span>Multiple active accounts with the same data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you have two or more active accounts with the same information, AliExpress administration may perceive it as fraudulent and block them. As in the case with the previous reason, the chances of account recovery are slim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Always be polite and constructive when communicating with the support team. Be ready to provide all necessary information and documentation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keep in mind that some blockings may be irreversible, especially if they are related to serious violations of AliExpress rules. Watch for updates in AliExpress messages, app notifications and your email inbox.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_if_your_order_history_disappeared_after_login\"><\/span>What if your order history disappeared after login?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you reset your password, logged in successfully and found an empty order history, do not panic immediately. Very often this means you are not in the old account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AliExpress users can accidentally create or enter a different account through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>email login;<\/li>\n\n\n\n<li>phone number login;<\/li>\n\n\n\n<li>Google;<\/li>\n\n\n\n<li>Facebook;<\/li>\n\n\n\n<li>Apple;<\/li>\n\n\n\n<li>another email address;<\/li>\n\n\n\n<li>another phone number;<\/li>\n\n\n\n<li>old social login that was used years ago.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">What to do:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log out.<\/li>\n\n\n\n<li>Try every login method you may have used before.<\/li>\n\n\n\n<li>Search your email inbox for old AliExpress order confirmations.<\/li>\n\n\n\n<li>Check which email address received those confirmations.<\/li>\n\n\n\n<li>Try logging in with that email.<\/li>\n\n\n\n<li>Check whether old orders appear.<\/li>\n\n\n\n<li>If you still cannot find them, contact AliExpress support with order numbers, payment screenshots and confirmation emails.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The account is not necessarily gone. You may simply be standing in the wrong digital room.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Can_I_recover_a_locked_AliExpress_account\"><\/span>Can I recover a locked AliExpress account?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It all depends on the reason why your account was blocked. If the administration suspected you of attempting or committing fraud, practice shows that you can immediately start a new account. In other cases, if for some reason this account is dear to you, contact support and provide clear evidence of account ownership, detailing the situation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"I_deleted_my_account_on_AliExpress_How_do_I_restore_it\"><\/span>I deleted my account on AliExpress. How do I restore it?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you accidentally or intentionally deleted your account yourself, it is much faster to register again. The process of restoring a deleted account through the support service can take months.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Aliexpress_writes_that_the_account_does_not_exist_What_to_do\"><\/span>Aliexpress writes that the account does not exist. What to do?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At the moment, in such cases, if your account is not found, the inscription &#171;Incorrect credentials&#187; appears. First of all, when entering data, check if the Caps Lock key is turned on and the language you are typing in. If you are sure that your login and password are correct, contact the support service on the website or in the mobile application.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Restoring an AliExpress account starts with one question: what exactly went wrong?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you forgot the password, recovery is usually straightforward: email, phone number, verification code, new password. If you forgot the login, old order emails and payment information become your best clues. If your order history disappeared after login, check whether you entered a different account by mistake. And if the account is blocked, the result depends on the reason for the block.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The main rule is simple: do not create five new accounts in panic. First, find the old login method, collect order evidence and contact support with clear information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AliExpress accounts are not just usernames. They hold orders, disputes, favorite stores, coupons and proof that yes, you really did buy that strange gadget at 3 a.m.<\/p>\n","protected":false},"excerpt":{"rendered":"For many buyers, it is important to have access to their AliExpress account. There may be active orders, archived items that need to be ordered from a particular seller, or bonuses that one would like to take advantage of in the future&#8230;","protected":false},"author":2,"featured_media":9653,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[],"class_list":["post-9619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-shopping-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Restore Your AliExpress Account: Password Reset, Old Orders and Blocked Profiles<\/title>\n<meta name=\"description\" content=\"Ways to recover account on AliExpress: by phone, in the mail, card number, in the application: detailed instructions on how to recover account on AliExpress and forgotten password - read in the blog AliHelper\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-restore-aliexpress-account\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Restore Your AliExpress Account: Password Reset, Old Orders and Blocked Profiles\" \/>\n<meta property=\"og:description\" content=\"Ways to recover account on AliExpress: by phone, in the mail, card number, in the application: detailed instructions on how to recover account on AliExpress and forgotten password - 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