{"id":9847,"date":"2024-06-13T17:26:04","date_gmt":"2024-06-13T14:26:04","guid":{"rendered":"https:\/\/alihelper.net\/blog\/?p=9847"},"modified":"2026-01-12T20:53:07","modified_gmt":"2026-01-12T17:53:07","slug":"how-to-win-a-dispute-on-aliexpress-step-by-step-instruction","status":"publish","type":"post","link":"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/","title":{"rendered":"How to win a dispute on Aliexpress &#8212; step-by-step instruction"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Reasons_for_disputes_on_AliExpress\" >Reasons for disputes on AliExpress<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Order_did_not_arrive\" >Order did not arrive<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Delay_in_delivery\" >Delay in delivery<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#The_product_does_not_match_the_description\" >The product does not match the description<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Low-quality_goods\" >Low-quality goods<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Defective_goods\" >Defective goods<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Wrong_specifications\" >Wrong specifications<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#What_is_the_right_way_to_argue_with_the_seller\" >What is the right way to argue with the seller<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Evidence_in_a_dispute\" >Evidence in a dispute<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#1_Unpacking_video\" >1. Unpacking video<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#2_Photos_of_the_product\" >2. Photos of the product<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#3_Screenshots_of_correspondence\" >3. Screenshots of correspondence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#4_Problem_Description\" >4. Problem Description<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#5_Expert_Opinions\" >5. Expert Opinions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#6_Documents\" >6. Documents<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Dispute_escalation\" >Dispute escalation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#In_what_cases_you_can_win_the_dispute_without_returning_the_order\" >In what cases you can win the dispute without returning the order<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#Won_the_dispute_on_Aliexpress_and_the_goods_came_What_to_do\" >Won the dispute on Aliexpress, and the goods came. What to do?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/alihelper.net\/blog\/en\/how-to-win-a-dispute-on-aliexpress-step-by-step-instruction\/#How_to_conduct_a_dispute_to_win\" >How to conduct a dispute to win<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Shopping on the internet involves a certain amount of risk. Even if the store carefully packs the thing you ordered, something may happen to it during delivery. To solve any problems with the order, the administration of Aliexpress provides the opportunity to open a dispute. This is a mechanism designed to protect the interests of buyers and ensure a fair resolution of ambiguous situations. In this article we will tell you how to properly conduct and win a dispute on Aliexpress. As well as what evidence to present and what answers to give to representatives of the seller and the platform to win.<\/p>\n\n\n\n<p>Might be of interest: <a href=\"https:\/\/alihelper.net\/blog\/en\/how-to-contact-aliexpress-technical-support-team\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to contact Aliexpress technical support team<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reasons_for_disputes_on_AliExpress\"><\/span>Reasons for disputes on AliExpress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Order_did_not_arrive\"><\/span>Order did not arrive<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the buyer&#8217;s protection time expires, the parcel is unclear where, and the seller asks not to open a dispute and feeds promises &#8212; it&#8217;s time to do the opposite. This is one of the most popular fraud schemes on AliExpress. Perhaps the parcel could really be delayed, but this is no reason to risk your money.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Delay_in_delivery\"><\/span>Delay in delivery<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Delivery delays can be caused by a variety of factors. Such as holidays, weather conditions, or customs inspections. If you needed an item by a certain date specified at the time of ordering, but it was delayed, this is a reason to open a dispute. However, if you can wait and you are happy with the price, it makes sense to wait. The main thing is to make sure that the buyer&#8217;s protection period does not expire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_product_does_not_match_the_description\"><\/span>The product does not match the description<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sometimes a thing may differ from what was specified on AliExpress. For example, the color, size or material of the product may not match the description and photo. Stores on the platform sometimes use complimentary photos, which makes the item seem bigger and of higher quality. But it is worth bearing in mind that the administration of Aliexpress will take into account only the description. And only the actual characteristics, not subjective, not &#171;big&#187;, &#171;beautiful&#187;, etc. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Low-quality_goods\"><\/span>Low-quality goods<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The thing corresponds to the characteristics, but is broken, torn, stained, etc. This can also include cases when the thing sent is a fake. Be especially careful when buying offers of non-Chinese brands, carefully study the reviews.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Defective_goods\"><\/span>Defective goods<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Even if it came exactly what you ordered, but the thing is damaged, you should open a dispute. In this situation, it is important to start collecting evidence before opening the parcel. On how to do this correctly, information will be given below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrong_specifications\"><\/span>Wrong specifications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The item came the one you need, but in a different model, color, size, etc. For example, you ordered a 16GB flash drive, but it came in 8GB; you wanted a pink dress, but it came in yellow, etc. This indicates a negligent attitude of the store representatives to your purchase and deserves to open a dispute. Especially if the item came worse in terms of characteristics.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"757\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/1-1024x757.jpg\" alt=\"How to win a dispute on Aliexpress - step-by-step instruction\" class=\"wp-image-9851\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/1-1024x757.jpg 1024w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/1-300x222.jpg 300w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/1-768x568.jpg 768w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/1.jpg 1082w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_the_right_way_to_argue_with_the_seller\"><\/span>What is the right way to argue with the seller<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If there is a delay in sending the parcel, wait 10 days and write to the seller before opening a dispute. If you want to dispute a completed order, you will have 15 days to do so. An order is considered completed if:<\/p>\n\n\n\n<p>&#8212; the buyer has confirmed it;<\/p>\n\n\n\n<p>&#8212; the buyer&#8217;s protection time has expired;<\/p>\n\n\n\n<p>&#8212; post has confirmed the delivery.<\/p>\n\n\n\n<p>To open a dispute, go to the section with your orders, find the desired purchase and click &#171;Open a dispute&#187;. The page with the details of the purchase will open, click on &#171;Open a dispute&#187; again.<\/p>\n\n\n\n<p>Opening a dispute is the first step. Now you need to win it, and for that you need to collect evidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Evidence_in_a_dispute\"><\/span>Evidence in a dispute<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In order to win the dispute, you will have to provide representatives of the store and the administration of Aliexpress with strong evidence that the paid funds should be returned to you. As evidence to win can be attached:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Unpacking_video\"><\/span>1. Unpacking video<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Try to write on your phone&#8217;s video camera the unpacking of every single valuable purchase. The video should be without editing and splices, the thing should always be in the frame. First, take a close-up shot of the packaging from all sides, all stickers, inscriptions and track number. Try to check the working properties of the item on the same video. Keep the video as long as there is an opportunity to open a dispute on this order and win.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Photos_of_the_product\"><\/span>2. Photos of the product<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Take high-quality photos of the disputed item that clearly show problems or defects. Take pictures from different angles and show all the problem areas. Good lighting and image clarity will help create convincing evidence to win.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Screenshots_of_correspondence\"><\/span>3. Screenshots of correspondence<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you have had correspondence with the seller regarding a problem with your purchase, take screenshots of those messages. This will help confirm your communication and indicate that you tried to resolve the issue through dialog.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Problem_Description\"><\/span>4. Problem Description<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Carefully describe the problem with the order and the details that are causing your dissatisfaction. Be clear and objective. If possible, compare the products you received with the description on AliExpress to demonstrate the discrepancy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Expert_Opinions\"><\/span>5. Expert Opinions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you are able to get an expert opinion about a problem with the product you received, attach it to the dispute to win. For example, you can contact a craftsman or specialist in the field related to the item you received to get a written opinion on its condition.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Documents\"><\/span>6. Documents<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Any documents related to the movement, receipt and operation of the ordered products.<\/p>\n\n\n\n<p>Using this evidence you will be able to successfully conduct and win a dispute on Aliexpress.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dispute_escalation\"><\/span>Dispute escalation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If the attempt to peacefully settle the dispute with the seller did not lead to the desired result, despite all the attached evidence, you can escalate it. The escalation of the dispute is the involvement of a representative of Aliexpress as an arbitrator in automatic mode, if the issue has not been resolved within a certain time. Usually 7 days are given for this.<\/p>\n\n\n\n<p>Consideration of the dispute by the administration of Aliexpress also lasts about a week, but it can end the same day if one of the parties has strong evidence to win. The decision of the arbitrator can also be appealed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"In_what_cases_you_can_win_the_dispute_without_returning_the_order\"><\/span>In what cases you can win the dispute without returning the order<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Usually it is not necessary to return the parcel, especially if it was lost on the way. However, if the dispute escalates, the representative of Aliexpress can oblige you to return the purchase at your own expense or at the expense of the store. Otherwise, you may receive only part of the compensation or not at all. Winning a dispute without returning the goods is not always possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Won_the_dispute_on_Aliexpress_and_the_goods_came_What_to_do\"><\/span>Won the dispute on Aliexpress, and the goods came. What to do?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In case the purchase came anyway, you can either keep it or contact the store and, if necessary, assess the possibility of a refund through the platform. Keep the correspondence and, if necessary, contact the platform support for further assistance. Situations when you managed to win a dispute on Aliexpress, it was closed and the money was returned, and the purchase came, happen often.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_conduct_a_dispute_to_win\"><\/span>How to conduct a dispute to win<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Try to write to the seller and mediator Aliexpress in English. If your knowledge with the use of a translator is not enough, ask your friends or relatives for help;<\/li>\n\n\n\n<li>Try to argue with all parties in the dispute with restraint in order to win, even if you are emotional. Rudeness can make it difficult to achieve a positive result for you;<\/li>\n\n\n\n<li>When you write, be careful to include all the details and the correct reason for the dispute;<\/li>\n\n\n\n<li>Do not give in to complaints from store representatives and requests to close the dispute. If you do this, the administration will not be able to help you get your money back; <\/li>\n\n\n\n<li>Watch the time. Most of the stages of the dispute is limited to a different number of days. If you fail to respond within the specified period, you may lose the opportunity to return the funds and will not be able to win the dispute on Aliexpress.<\/li>\n<\/ol>\n\n\n\n<p>Disputes can be avoided if you order only from reliable Aliexpress stores. To find such stores you can use the free browser extension AliHelper. It will show an objective detailed <a href=\"https:\/\/alihelper.net\/en\/features\/seller-check-aliexpress\" target=\"_blank\" rel=\"noreferrer noopener\">rating of the seller AliExpress<\/a> on 5 criteria. It will also help you track parcels and discounts, learn the history of price changes, etc.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"407\" src=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/image-43.png\" alt=\"\" class=\"wp-image-9849\" srcset=\"https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/image-43.png 592w, https:\/\/alihelper.net\/blog\/wp-content\/uploads\/2024\/06\/image-43-300x206.png 300w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Now you know how to properly conduct and win a dispute on <a href=\"http:\/\/aliexpress.com\" target=\"_blank\" rel=\"noreferrer noopener\">Aliexpress<\/a>, what evidence to attach. However, we wish you never to face a situation in which these tips could be useful.<\/p>\n","protected":false},"excerpt":{"rendered":"Shopping on the internet involves a certain amount of risk. Even if the store carefully packs the thing you ordered, something may happen to it during delivery. To solve any problems with the order&#8230;","protected":false},"author":2,"featured_media":3982,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[854],"class_list":["post-9847","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-shopping-on-aliexpress","tag-shopping-on-aliexpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to win a dispute on Aliexpress - step-by-step instruction<\/title>\n<meta name=\"description\" content=\"Useful tips how to conduct a dispute on Aliexpress to win. 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