Install for freeAliexpress seller doesn’t respond – what to do?
The situation when an Aliexpress seller doesn’t respond to your messages can cause some anxiety. Even more anxiety appears when the seller does not respond in any way to opening a dispute. But there are a few steps you can take in 2024 to solve this problem. First, you should try to find out the reason why the seller is silent.
Why an AliExpress seller does not reply to messages
Time difference
It is possible that the seller has not started his working day yet.
High workload
Aliexpress is a popular platform with a huge number of orders from all over the world. There is a possibility that the store representatives are busy with work and simply have not yet had time to notice your message.
Communication problems
Sometimes sellers on Aliexpress don’t respond due to internet connection problems or other technical issues that can make communication difficult.
Language barrier
The administrators of AliExpress stores are not always fluent in English or other language in which you write messages to them
Trying to avoid communicating with you
In rare cases, sellers may intentionally avoid discussing disputes or problems, hoping that you will get tired and back off. It’s important not to give them the opportunity to do so.
Fraud or substandard goods
If a store has provided you with a low quality product or one that doesn’t match the description, they may intentionally ignore your complaints and not respond.
What to do if the seller does not respond to messages
1. Wait a little time;
2. Double-check your contact details – make sure you are writing to the correct seller;
3. Repeat the message. Sometimes a message may have been lost or missed. Try sending the message again, making sure it is clearly and correctly worded. Try translating it into English or Chinese if you have written in another language before. Use simpler and clearer wording. Do not be rude or try to hurt the seller’s feelings;
4. If the above methods didn’t work and you still haven’t received a reply – the best and most reasonable solution is to open a dispute.
What to do if the seller does not respond to the dispute
If you have difficulties with opening a dispute, read our article: How to open a dispute on Aliexpress.
Returning to the question of what to do if the store does not respond to the dispute, there can be only one answer. You don’t need to do anything. The platform gives the store 5 days in which it must respond to the dispute. If the seller does not respond, the dispute is closed in favor of the buyer.
However, do not expect that a store representative who does not respond to messages will 100% not respond to the dispute either. Take the reason for the dispute, as well as the collection and submission of evidence seriously.
How to choose a trusted seller on Aliexpress
Worrying about an overly uncommunicative seller or a possible scammer can be minimized by ordering only from trustworthy stores. However, the rating listed on Aliexpress and customer reviews the store can tilt.
If you want to see an objective rating, we recommend installing a free browser extension that will help you when shopping on Aliexpress. For example, AliHelper.
It will show you a detailed rating of each seller by 5 criteria, among which will also be how willingly the seller’s representatives are in contact with the buyer.
Remember that AliExpress provides mechanisms to protect buyers, especially if the seller doesn’t respond and ignores you. And if you have a valid claim, you are entitled to a refund or replacement product. Follow the dispute resolution process and insist on your rights if necessary. In most cases, by being careful and following AliExpress’ guidelines, problems can be successfully resolved. Now you know what to do if an AliExpress seller doesn’t respond to messages.
