Install for freeSeller canceled the order on Aliexpress: what to do?
Buying goods on Aliexpress is most often a simple and profitable activity. But sometimes there are situations that can break the joy of waiting for parcels. One of such unpleasant situations is the cancelation of the order at the initiative of the seller. In this article we will consider why the seller canceled the order on Aliexpress and what to do in such situations. Although in practice, such situations in 2025 rarely happen.
First, it is worth noting an important nuance – the seller on AliExpress can not himself cancel your order at will at any time. He must appeal to the administration of the marketplace and then it threatens him with penalties, and you in this case will be refunded within 3 to 20 days, if the order has already been taken to work. Or the order will not be accepted at all after your payment after the specified period of time and then your purchase will be canceled automatically, and the money, again, will be returned.
Also, if the order is still accepted by the seller, he may ask you to cancel the purchasethrough opening a dispute so that the site does not impose a penalty on him.
It could be interesting:
How to contact Aliexpress technical support;
How to open dispute on Aliexpress.
Possible reasons for canceling a delivery
Shortage of goods
The store representative may have discovered that the item is out of stock or has run out. He is unable to fulfill the order, so the seller canceled the shipment.
Technical problems
Problems with the product accounting system or technical problems may cause the order to be canceled.
Price error
If the seller makes a mistake with the price of an item, he may cancel the purchase to avoid losses.
Delivery problems
Some sellers may cancel an order due to difficulties with shipping or tracking to a particular region.
Seller negligence
For some reason, the store representatives either didn’t notice your order or didn’t get to work on it in the allotted time.
Aliexpress security intervention
This can happen for three reasons:
- As stated earlier – at the request of the seller;
- You were suspected by the administration of the marketplace in unfair actions, for example, you used a coupon or discount for new purchases repeatedly;
- You provided incomplete shipping information.
Can the seller ask to cancel the order?
Yes, as he will get a penalty if he asks to cancel the order to Aliexpress support.
If you agree with his request, all you need to do is click “Open Dispute” and select “Other Reasons” as the reason. The money will be automatically refunded to the payment details within 3-20 days.
However, you do not have to agree if you are, for example, satisfied with the price or you are willing to wait if there are problems with delivery.
What should I do if an order is canceled not at your request?
Contact the seller
If the order is canceled by the seller, try to contact him via the messaging system on Aliexpress. Find out the reason for canceling the order and clarify if he can fulfill your order in the future.
Re-order
If you still need the item, you can ask the seller to reissue the purchase under new terms and conditions.
Place a similar order in another store
Since Aliexpress is a marketplace, i.e. a place where many sellers put up their offers, the same item is most often offered by several stores. To find similar items, you can either use the search query or the image search in the mobile version of Aliexpress.
Paid order is canceled. How do I get my money back?
A refund will be issued automatically within 3 to 20 days.
How can I avoid canceling my order in the future?
Buy from trusted sellers
Before buying, research the seller’s rating and reviews. This will help you choose a reliable vendor.
Unfortunately, in 2025, Aliexpress has only a truncated seller rating left. Since the rating can be spun, you can only see an objective assessment of the store on AliExpress with the help of third-party extensions. For example, the free AliHelper. It will show the seller’s rating according to five criteria:
- Compliance of the goods with the description;
- Speed of seller’s replies to messages (which is especially important in the described situation, like the next point);
- Speed of sending shipments;
- Length of seller’s stay on the marketplace;
- Percentage of dissatisfied customers with their purchases.
These criteria will help you make an informed decision. Sometimes it is worth buying a slightly more expensive item from a reliable store, rather than buying cheap goods from a one-day firm, which may disappoint you with its quality and service in general.
Check the availability of goods
Contact the seller to make sure the item is in stock before making a purchase. This is especially true if the item is in short supply.
In the end, canceling an order on AliExpress is an unpleasant situation, but with the right approach and communication with the seller, you will be able to find the best solution and continue your shopping experience on this popular online platform. Now you know the possible reasons why the seller canceled the order on AliExpress and what to do in such cases.
