How to cancel order on Aliexpress

If for some reason you want to cancel order on Aliexpress, you can do so by following a few simple steps.

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Step 1: Check the status of your order

The first step to take is to check the status of your order on AliExpress. If your order has not yet gone through processing, you can cancel it without any problem. But if it has already changed to “Pending Shipping”, “Sent”, “In Transit”, “In Ship” or “Delivered”, it will not be so easy to cancel your order.

Step 2: Contact the seller

If your order has already shipped, you need to contact the seller. And let him know that you want to cancel your order. To do this, go to your order page, click on the “Contact Seller” button. And send a message saying that you want to cancel the order. Usually the seller will respond within 24-48 hours.

Of course, it will be easier to get a cancellation if you buy from adequate sellers. AliHlelper will help you find them, thanks to its “Seller Rating” feature. This is a free extension for your browser.

Step 3: Wait for the seller to confirm

Once the seller receives your message that you want to cancel the order. They can offer you several options: cancel the order and get a full refund. Cancel the order and get a partial refund. Or continue with your order. If the seller agrees to cancel the order and get your money back. He must send a cancellation request. In this case you will receive notification by email. That the order has been successfully cancelled. And a refund to your credit card or other payment method you used when you purchased.

Step 4: Follow the refund process

If you receive notification that the order has been cancelled. And the money refunded to your credit card, follow the refund process. Usually the process can take anywhere from a few days to a few weeks. Depending on your bank and payment method.

Step 5: Contact AliExpress Support

If the seller doesn’t respond to your messages or refuses to cancel your order. You can contact the AliExpress support team. To do this, go to your order page, click on “Open Dispute” and follow the instructions. In this case, you may need to provide evidence that the seller is not fulfilling his obligations.

It is important to remember that cancel order on AliExpress may result in penalties from AliExpress. Therefore, be sure to read the terms and conditions of your AliExpress purchase before you cancel your order.

As you can see from the steps above, cancelling an order on AliExpress is not a complicated procedure. If you act quickly and correctly. It is important to monitor the status of the order. And contact the seller in a timely manner to avoid misunderstandings. And make sure that you get your money back.

Elena Vtyurina

Рубрики: About shopping on AliExpress, AliHelper Guide, Hobbies and needlework, Home improvement, Household appliances and electronics, Men's hobbies, Motherhood and childhood, Style, beauty, health