Install for freeErrors on Aliexpress – what to do?
The AliExpress platform, being one of the world’s largest online shopping platforms, offers a huge range of goods and a user-friendly interface. Nevertheless, as in any large system, sometimes glitches occur. Let’s analyze in detail the most common errors on Aliexpress that users may encounter and find ways to solve them. If there is no combination of letters and numbers, rely on the possible reasons and circumstances under which the error appeared to find ways to solve it.
Window with “Order not completed” (when trying to buy a product with a coupon or promo code)
Reasons
- Technical problems;
- Using a second account to get a rookie coupon, bypassing the system rules.
Solution
Technical problems that are the cause of this error on Aliexpress, most often occur in the midst of major sales. So, if the second reason is not about you, try to buy the same product with a coupon or promo code later, when the excitement subsides. Also, some users note that if you try to buy a favorite item without a coupon or promo code, this error does not appear.
Errors when paying by card
CSC_7200001, CSC_7200006, CSC_7200022, CSC_7200051
These errors indicate that the currency or payment system of the card you are using is not compatible with payment on AliExpress.
Error CSC_7200009
Payments on your card or bank account have exceeded the available monthly limit, so purchases cannot be made. If possible, raise your card limit or use another payment method.
CSC_7200011
There is not enough money on your bank card or account to make a payment. You need to deposit funds to retry the payment or choose an alternative method, for example, use another card.
CSC_7200012
This error code means that your card has either expired or has been entered incorrectly. Check the card expiration date carefully before attempting to pay again. It is often the case that errors are made when entering card details, so please ensure that the information entered is accurate when making a payment.
Error CSC_7200015
This error is usually issued by Aliexpress if the payment fails due to problems with the bank.
Causes
- You have reached the set limit for transactions;
- If it is a large purchase, the bank may perceive the transaction as suspicious and, in order to protect the customer’s funds, block the transaction;
- If you rarely shop online, an unexpected financial transaction may activate the security mechanisms of the banking system, resulting in automatic cancellation of the transaction.
Solution
Contact your bank to clarify possible restrictions on your card or try to pay with another card, choose a different payment method. Also, some customers note that this glitch may go away by itself after some time.
Error CSC_7200020
The platform has detected inaccuracies in your bank card data. It is recommended to carefully double-check the information you provided when placing an order, including cardholder’s name, number, expiration date, CVV/CVC/CVP code and other data to make sure they are correct.
CSC_7200021
The CVV security code of your Visa card (the three-digit number located on the back) is incorrect. Some users have also encountered this error when they have not used for a long time.
Error CSC_7200026
This means that verification of your bank card (verification) is required for security purposes. Usually such a message appears along with the notification “this transaction has been flagged for security reasons” or “we cannot process this payment for security reasons”. If there is an error on Aliexpress with this code, it indicates that the platform requires confirmation of the legitimacy of using your card.
You can use the AliPay system to perform the verification. It usually takes one to three days to complete. During the time while the verification is in progress, you can try to pay with another card.
A similar message may also appear if your card is blocked for violating the rules of using AliExpress. For example, in cases of opening multiple unfounded disputes, using coupons not intended for you, creating multiple accounts to receive coupons, suspicion of using someone else’s card for payment, making large orders from a new account, etc.
CSC_7200040
Can be caused by your bank card restrictions, which is accompanied by an appropriate notification. It is recommended to contact the issuing bank to clarify possible problems with the card or use an alternative payment method. Some banks, for protection purposes, may temporarily block the card when a series of purchases from a single source is detected to prevent possible fraud or loss of the card.
Errors 510772327, 510772400
The system reports that a card payment has been declined, which often means the card is blocked. Sometimes there is a similar error with the code 510772400, accompanied by a notification about “security threat detected”.
Solution
- Use a card from another bank;
- In the experience of other users, it is recommended to make purchases through a web browser on a computer or laptop rather than through a mobile app. In some cases, this avoids errors when entering card data.
Errors when entering address and other data: CSC_7200030, CSC_7200034
Order data has been filled in incompletely or in error. This can be both delivery information (name, address, phone number) and data about your card. One of the most common cases of these codes is an address update glitch on Aliexpress.
Other errors on Aliexpress
Error CSC_7200029
The causes and solutions to this glitch are fully disclosed in our article of the same name – Error 7200029 on Aliexpress.
CSC_7200052
Aliexpress order error with this code occurs due to problems related to account security. The main reason is the creation of multiple accounts by the user to get additional discounts. If you use this approach, it is recommended to use different payment methods when making purchases, for example, use a different bank card or e-wallet.
Error CSC_7200053
You may see this inscription if you are trying to make a purchase with a coupon that has some problems. In this case, try to order again or delete the coupon.
Error CSC_7200054
Occurs when the site administration notices unusual activity on the buyer’s account. This may be due to logging in from a new device. Or an attempt to make a payment in a way that is not supported by the platform.
What else you can do if Aliexpress gives an error
If the actions specified in the paragraph with the error did not help or you did not find a similar error in the list, try to use one of the following methods.
Resolve issues with your bank
If you suspect that the difficulties are related to your account, contact your bank to clarify information about potential restrictions. Check that your debit or credit card is up to date and balanced. Also make sure the correct card is selected on the site for payment. Given that many users have cards from different banks, you may have used a different card to pay on AliExpress last time. Which has now been saved as your primary payment method. If you are using this card for the first time, please make sure that you have entered the correct data.
Use another payment method
Try paying via SBP or another card in your name.
Wait
Errors on Aliexpress can occur due to failures in the payment system of the bank or the platform itself. Wait for about 24 hours, if possible. Carefully check notifications in the mobile app and on the email associated with the account.
Switch to the website or app
If you encounter the described problem on the AliExpress website, try making the purchase through the mobile app. And vice versa.
Reinstall the app
If you use the AliExpress mobile app and cannot use the desktop version of the site, try reinstalling the app.
Change your browser / clear cache and cookies
Sometimes the problem can be caused by corrupted cache or cookies in your browser. Clear them and try again. Try logging into your AliExpress account using a different browser.
Contact AliExpress support
If you can’t solve the problem yourself, contact AliExpress support for help.
Create a new account
As a last resort, you can try creating a new account. But be careful! AliExpress administration can block a new profile if it suspects fraud. For example, when trying to use coupons for new users.
Conclusion
Faced with payment errors on Aliexpress, if something does not work, it is important to remain calm. And consistently try different methods to eliminate them. In most cases, problems can be solved independently. But there is always an opportunity to get help from the platform support service. Usually CSC and other errors on Aliexpress are associated with technical problems or with the user’s misunderstanding of the functionality of the site. Now you know what to do in most cases and how to fix the situation.
