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Dispute resolution on Aliexpress
Dispute resolution on Aliexpress is an important aspect to protect the rights of the buyer and the seller. If there is a problem with a product or service you ordered, follow these guidelines. To effectively resolve a dispute. Disputes are very likely to be avoided by ordering from reliable sellers. AliHelper is a great way to find them. This is a free extension for your browser with many features. It will show you an objective and detailed rating for each seller based on 5 criteria. Contact the Seller The first step is to contact the seller with a description of the problem. You should send a message through the messaging system on Aliexpress, stating the details of the problem and the expected solution. Remember that being polite and clear about the facts will help create a constructive dialogue. Open a dispute If communication with the seller does not lead to the desired result, you can open a dispute on Aliexpress. To do this, go to your personal cabinet, find the corresponding order and select the “Open a dispute” option. Specify all the details of the problem, provide photos or videos as evidence. Indicate the solution you would like to see. Interact with the seller After opening a dispute…
Wrong item from Aliexpress – what to do?
If you received the wrong item from Aliexpress, it is important to know that there are certain steps you can take to resolve the problem. However, it is very likely to be avoided if you buy only from reliable sellers. Finding such will help AliHelper. AliHelper is a free extension for your browser with many features. It will show you an objective, detailed rating for each seller based on five criteria. Check order details Carefully check the details of your order, including product name, description, color, size, and other specifications. Make sure you received exactly what you ordered. Sometimes misunderstandings arise due to errors in product descriptions or incorrect choices of options when placing an order. Contact the seller If you’re convinced you’ve received the wrong item, contact the seller immediately through the Aliexpress platform. Describe the problem and attach photos or videos. To illustrate the difference between the product you received and the one you ordered. Perhaps it was a simple mistake and the seller will be willing to help you with an exchange or refund. Evaluate the seller’s policy and platform Before placing your order, it’s important to familiarize yourself with the seller’s policy and Aliexpress’ policy on returns and disputes…