Dispute resolution on Aliexpress

Dispute resolution on Aliexpress is an important aspect to protect the rights of the buyer and the seller. If there is a problem with a product or service you ordered, follow these guidelines. To effectively resolve a dispute.

Disputes are very likely to be avoided by ordering from reliable sellers. AliHelper is a great way to find them. This is a free extension for your browser with many features. It will show you an objective and detailed rating for each seller based on 5 criteria.

Решение спора Алиэкспресс

Contact the Seller

The first step is to contact the seller with a description of the problem. You should send a message through the messaging system on Aliexpress, stating the details of the problem and the expected solution. Remember that being polite and clear about the facts will help create a constructive dialogue.

Open a dispute

If communication with the seller does not lead to the desired result, you can open a dispute on Aliexpress. To do this, go to your personal cabinet, find the corresponding order and select the “Open a dispute” option. Specify all the details of the problem, provide photos or videos as evidence. Indicate the solution you would like to see.

Interact with the seller

After opening a dispute, the seller will have the opportunity to offer a solution. Or ask questions for clarification. It is important to keep an eye on the dispute section for updates and to check for new messages from the seller regularly. Your interaction with the seller will help you better understand each other. And reach a mutually beneficial solution.

Aliexpress participation

If the seller and buyer can’t reach an agreement. You can request Aliexpress intervention. In doing so, it is important to provide all necessary evidence and a detailed description of the situation. The Aliexpress team will review the dispute and make a decision based on the facts presented.

Document everything

It is important to keep all communications and evidence while communicating with the seller and handling the dispute. This will allow you to have access to the history of correspondence and evidence in case you need to present them to Aliexpress.

Be patient

The dispute resolution process can take some time. Especially if it requires the attention of the Aliexpress team. Be patient and watch for updates in your personal account. Aliexpress strives to resolve disputes fairly and as quickly as possible.

Turn to Buyer Protection

Aliexpress offers a buyer’s guarantee that provides a refund or a new product in the event of a non-delivery or nonconforming order. If all other attempts to resolve the dispute are unsuccessful. You can turn to Aliexpress Buyer Protection and provide all necessary evidence.

Leave a review

When you receive a dispute resolution on Aliexpress. You can leave feedback about the seller and the product. This will help other buyers make an informed decision. And may also affect the seller’s reputation.

It is important to remember that each dispute may be unique. And require specific circumstances to be considered. Follow these steps and keep documentation to protect yourself as much as possible. In the event of a problem with your Aliexpress order. It’s also important to know about canceling orders on Aliexpress.

Maria Kolman
Digital marketer and author with 10 years of experience. A regular AliExpress shopper since 2015, I have made over 350 orders and won 23 disputes with sellers. I study the nuances of buying and selling on the Chinese marketplace, share the information and latest news I gather. I help AliExpress shoppers find great deals and win disputes. I answer questions in the comments.

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