Wrong item from Aliexpress – what to do?

If you received the wrong item from Aliexpress, it is important to know that there are certain steps you can take to resolve the problem.

However, it is very likely to be avoided if you buy only from reliable sellers. Finding such will help AliHelper. AliHelper is a free extension for your browser with many features. It will show you an objective, detailed rating for each seller based on five criteria.

Не тот товар Алиэкспресс

Check order details

Carefully check the details of your order, including product name, description, color, size, and other specifications. Make sure you received exactly what you ordered. Sometimes misunderstandings arise due to errors in product descriptions or incorrect choices of options when placing an order.

Contact the seller

If you’re convinced you’ve received the wrong item, contact the seller immediately through the Aliexpress platform. Describe the problem and attach photos or videos. To illustrate the difference between the product you received and the one you ordered. Perhaps it was a simple mistake and the seller will be willing to help you with an exchange or refund.

Evaluate the seller’s policy and platform

Before placing your order, it’s important to familiarize yourself with the seller’s policy and Aliexpress’ policy on returns and disputes. Some sellers offer a return or exchange policy in case of buyer dissatisfaction. While others may provide partial or full refunds. Check the return terms and conditions to know what options are available in your case.

Open a dispute in the Aliexpress system

If the seller does not respond to your request or does not offer a satisfactory solution, you can open a dispute in the Aliexpress system. This will allow you to get the platform’s intervention and help in resolving the problem. During the dispute process, you will need to provide evidence. Such as photos, a description of the problem and correspondence with the seller.

Follow the platform’s instructions

During the dispute or return process, follow the instructions and guidelines provided by Aliexpress. They will help you fill out the necessary forms correctly and provide evidence of your problem. Be careful and follow the instructions carefully to increase your chances of successfully resolving the dispute and receiving a refund.

Check the seller’s rating and reviews

When choosing an item on Aliexpress, it’s always a good idea to evaluate the seller’s rating and reviews. Pay attention to the seller’s overall reputation. As well as his feedback regarding the exchange or return of the product. If the seller has a good rating and positive feedback from other buyers, it may indicate that the seller is willing to solve problems and satisfy customers.

Be patient

It is important to remember that the problem resolution process may take some time. Usually sellers and Aliexpress are willing to resolve disputes and satisfy customers. But it may take some time to process and verify the information. Be patient and continue to interact with the seller and the platform. To get the results you want.

In the event that the wrong item from Aliexpress arrives, don’t panic. Follow the steps above to actively resolve the problem. In most cases, Aliexpress and sellers strive to provide a satisfactory solution. It is important to be polite and be clear about your requirements and expectations. As a result, you may receive a replacement item, a refund. Or another satisfactory solution.

Maria Kolman
Digital marketer and author with 10 years of experience. A regular AliExpress shopper since 2015, I have made over 350 orders and won 23 disputes with sellers. I study the nuances of buying and selling on the Chinese marketplace, share the information and latest news I gather. I help AliExpress shoppers find great deals and win disputes. I answer questions in the comments.

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