Install for freeHow to return an item and get a refund on AliExpress
Aliexpress is a popular online shopping platform offering millions of items at affordable prices. However, not always the order meets expectations, and in such cases there is a need to ship back the goods or issue a refund. In this article, we will discuss in detail how to return goods on Aliexpress, what types of returns exist, how to properly make an application to avoid unpleasant situations and whether Aliexpress will refund.
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Reasons for returning goods on Aliexpress
Failure to match the product description
If the product doesn’t match the description provided by the seller, you can request a return or refund on AliExpress. Common discrepancies include:
- The size does not correspond to the stated size. For example, clothes or shoes are often larger or smaller than the seller’s sizing chart.
- Wrong color or model. The item may come in a different color or have different features.
- Quality does not meet expectations based on the information stated by the sellers in the item card. Materials may be cheaper than expected, or the item may not look as pictured.
Defects or damage to the item
Items may sometimes arrive with defects or damage due to manufacturing errors or issues during delivery. In such cases, you can apply for a return or refund on AliExpress for the following issues:
- Cracks, dents, or other mechanical damage.
- Breakage of appliances or electronics.
- Performance problems if the item does not perform its function.
Receipt of counterfeit or counterfeit products
Receiving counterfeit products is a violation of AliExpress policies. If you receive fake or counterfeit goods (common with branded clothing, accessories, and electronics), you can open a dispute and request a full refund or a return on AliExpress.
Bundling errors or an incomplete order
- Some parts or accessories are missing.
- The wrong item was sent.
- The quantity of goods does not match the quantity specified in the order.
Problems with the quality of electronics and appliances
If your order is incomplete or incorrect, AliExpress allows you to request a refund or a return. Typical issues include:
- Device does not turn on or does not work properly.
- Chargers and batteries do not function.
- Specifications do not match the description.
In order to minimize the risk of disappointment from the parcel, choose only reliable sellers on Aliexpress. The free browser extension AliHelper will help you with this. It will show an objective rating of any store by 5 criteria, and also with its help you can see the price history, track the parcel or discount, find similar products, and so on.
What are the returns on Aliexpress?
Aliexpress provides several options for refunds to the card, depending on the situation and the status of the order. Let’s consider the main types:
Refund without sending the goods to the seller (“Refund only”)
In some cases, the platform can approve a partial or full refund on Aliexpress without the need to send the goods back to the seller. This is possible if:
- The item does not match the description;
- There is damage or defects;
- The seller admits his mistake and agrees to the compensation.
Return & Refund
In this case, the buyer returns the purchase back to the seller and receives a full refund on Aliexpress. It is important to note that in some situations it is the buyer who pays for the return shipping, if it is not specified in the terms and conditions.
Partial Refund
The seller and buyer can agree on a partial refund on AliExpress if the item is slightly damaged or different from the description, but can be used.
Also may be of interest: How to win a dispute on Aliexpress – step-by-step instruction.
How to make a return on Aliexpress
First, you should note that you can request a refund within 90 days of receiving the parcel. For each order, the first refund will be free of charge.
The process of issuing a refund of a purchase or money to the card consists of several steps. Let’s look at them in detail:
- Go to your account and open the “Orders” section;
- In the block of the desired order, click “Returns/refunds”;
- Select the reasons for the refund;
- Upload a photo or video if necessary;
- Confirm the information. Your request will be processed within 2 days;
- After your request is approved, make sure to click the “Get a Free Return tracking number”; button on the dispute page within 5 days to obtain your unique Free Return label. If you miss this deadline, your case will be closed with no refund, and you won’t be able to reopen the dispute;
- Download and print the Free Return label;
- Carefully pack your parcel;
- Give back the parcel with the goods and the printed Free Return label to any designated return location within 15 days of receiving the label. If the package is not delivered within the required time, the label will be voided. Completing the return sooner will expedite your refund;
- Hand over the return parcel with the label to the postal clerk;
- Keep your receipt and wait for your refund, which will be processed once the returned item(s) are checked.
Checking and refunds
The seller will check the items upon receipt. If discrepancies are found (for example, you sent the wrong item), the seller may ship it back.
If everything is in order and the item meets the stated terms of the dispute, the money will be refunded to your account within 3-20 business days, depending on the terms of the bank that issued the card.
How to make a refund in the Aliexpress mobile app
The procedure for returning goods and money for them in the AliExpress mobile app is completely similar to the procedure on the website.
Important nuances when making a return on Aliexpress
Check deadlines
The platform sets a limited time frame to give back goods on Aliexpress – usually 90 days for a refund. After this time, it will be impossible.
Keep an eye on the delivery status
If you send the thing back, it is important to track its movement with a track number. This will allow you to avoid misunderstandings and confirm the fact of return if necessary.
Reimbursement of shipping costs
If you issued a return due to seller error, AliExpress or due to receipt of defective or damaged goods, shipping costs are refundable. In these cases, the buyer will not incur additional shipping costs.
However, if the item was received without defects and you simply changed your mind about buying it, it is important that it retains its original appearance. A successful return requires:
- Keep the factory packaging and all tags.
- Do not use the received item so that it meets the requirements.
Return shipping and reshipment
Returns on Aliexpress are usually shipped via a shipping point. The cost of shipping depends on the weight and size of the shipment. Therefore, it is recommended to clarify the cost of shipping before checkout to assess the feasibility.
The return process on Aliexpress may seem complicated, but with the right approach it goes quite smoothly. Whether it is possible to ship back a product on Aliexpress is an important question asked by some buyers who are disappointed with the parcel they received. Knowledge of the main types of returns and compliance with the terms will help you successfully resolve any disputable situations. Don’t forget to check the terms before buying, and keep documents and evidence in case of disputes.
