Delivery Attempt Failure on Aliexpress

Aliexpress parcel tracking services are visited by millions of people every month. It is important for buyers to track the path of the shipment, especially if it is an important or expensive order. Sometimes, entering the tracking number, you can see the status “Delivery Attempt Failure”. However, should it really inspire fear for the money and time spent on the order? In this article, we will understand what is a Delivery Attempt Failure on Aliexpress on Aliexpress.

What does it mean that the delivery failed on Aliexpress

The “Delivery Attempt Failure” status can appear in different ways, depending on the service that carries out this order. In addition to “Delivery Attempt Failure” on AliExpress, you may also see “Delivery Failed”, “Failed Delivery Attempt”, “Not Delivered”, and so on.

When you see a failed delivery message on AliExpress, you should not worry. In most cases, your parcel is safe and almost made it to you. Let’s take a closer look at what different shipping situations can mean.

Reasons for failed delivery

Temporary absence of the recipient

This situation occurs when the courier arrives at the specified address, but the recipient is absent at that time. This can happen either due to the courier service failure (delivery before the scheduled time, the driver mixed up the address, etc.) or due to the buyer (forgot about the delivery, etc.). The courier leaves a notification about the attempted delivery and records it in the system. The parcel is returned to the warehouse. In this case, it is worth contacting support to clarify the details and agree on a new delivery date. If the delivery did not take place through the fault of the recipient, the new one may have to be paid for.


Sometimes customers themselves choose the option of self-delivery, which means the need to personally visit a post office or a point of delivery. In some cases, postal workers can set this status automatically. If you receive a notification from the post office, you can safely go for your parcel. Otherwise, you should check the information with the support service.

Technical glitches

Sometimes there can be technical problems, such as unstable servers or power outages, which leads to erroneous delivery notifications. In these cases, it is worth contacting the post office or calling customer support to clarify the information and reschedule the delivery.

Incorrect delivery address

In such a situation, it is recommended to take the following actions:

  1. Check the shipping address on the Aliexpress website, which you specified when placing the order;
  2. Contact the seller via the chat function on Aliexpress and verify with him the data that was entered during shipment;
  3. If necessary, contact the shipping service to confirm and clarify the shipping information.

If it is found that the address was indeed entered incorrectly:

  1. Visit your local post office;
  2. Request a shipping address change form;
  3. On this form, enter the shipping address, personal data and recipient information in Latin characters (as it should have been originally). Enter the new receiving address in Russian.

It is important to keep in mind that you may have to pay an additional fee for the change of address, especially if there was an initial mistake in the address. If the parcel has already reached a certain post office, you can contact it by tracking number and arrange for forwarding to the new address.

Recipient’s refusal

If the buyer for some reason refuses the order, the parcel is sent back to the seller. In this case, it is important to quickly contact the support team to inform them of their decision.

Expired storage period

Usually parcels are stored in the post office for 30 days. If the order is not received during this time, it is automatically returned to the sender in China, and the delivery status will change to “Not Delivered” or similar. In this case, all shipping costs fall on the seller.

What to do if the delivery from Aliexpress failed

Basically, when a message about a failed delivery attempt appears in the personal account of Aliexpress, it should not cause serious problems. More often than not, your package is already at the post office and will be delivered to you soon. You should first contact the postal and courier service to find out the reason.

However, sometimes it happens that a parcel may get lost. In such a situation, the buyer should initiate a dispute for a refund. If the seller is responsible, he will most likely refund you the full purchase price. The link gives you tips on how to find a reliable seller on Aliexpress.


Remember that in most cases, the described delivery problems can be solved by contacting the post office or courier service. It is important to respond to notifications in a timely manner and be aware of the status of your order. Now a Delivery Attempt Failure on Aliexpress will no longer give you anxiety.

Maria Kolman
Digital marketer and author with 10 years of experience. A regular AliExpress shopper since 2015, I have made over 350 orders and won 23 disputes with sellers. I study the nuances of buying and selling on the Chinese marketplace, share the information and latest news I gather. I help AliExpress shoppers find great deals and win disputes. I answer questions in the comments.
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