Install for freeHow to contact Aliexpress technical support team
When shopping through the international trading platform Aliexpress, buyers sometimes encounter various questions or technical difficulties that require the attention of the support team. In order to ease the communication process and speed up the resolution of problems that arise, it is important to know a few effective ways to contact Aliexpress technical support. In this guide, we will detail the different methods of contacting support so that you can choose the most convenient option for you and quickly get the help you need.
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Short list of ways to contact Aliexpress support in 2025 for customers
| Method | Data |
| Online Service | Help Center |
| Eva bot | Opened from a personal profile |
| Phone number | None |
| dataprotection.ae@aliexpress.com | |
| Social Networks | https://www.facebook.com/AliExpress/ |
What problems you should contact support for
- Order problems. Experiencing issues with unprocessed, incorrectly fulfilled, or undelivered orders is a significant concern that often necessitates reaching out for help. The technical team is available to assist with various aspects of your order, including payment queries, tracking updates, and resolving issues related to refunds for undelivered or damaged items. They provide essential support to ensure that any discrepancies or problems with your orders are addressed promptly and efficiently.
- Returns and refund issues. When a product does not match your expectations – either because it’s different from what was ordered or it doesn’t meet the quality described online – you have the entitlement to seek a refund. Initiating contact with the technical team is crucial when you need to start the return process or pursue a refund, especially in instances where the seller is unresponsive or fails to provide a transparent return procedure. The team is dedicated to facilitating a smooth resolution process to safeguard your purchasing rights.
- Account issues. For any concerns related to account security, such as unauthorized access, login difficulties, or suspected fraudulent activity, it is imperative to contact the technical support team immediately. The platform prioritizes the security of your account and personal data, deploying robust measures to prevent unauthorized access and ensuring your account’s integrity remains intact.
- Technical issues on the site. Encountering technical glitches on the website, like site crashes or slow page loading times, can severely impact your ability to buy or sell effectively. Reporting these issues to the technical team is advisable, as they are equipped with the expertise to collaborate with technical specialists to diagnose and resolve these disruptions swiftly. Their goal is to restore normal site functionality, allowing you to continue your activities on the platform without hindrance.
- Disputes and complaints against sellers. If you have disputes with sellers over the quality of goods or terms of the transaction and you cannot resolve the issue directly with the seller, tech team can act as an intermediary. They provide a platform to resolve such disputes and can help you get a fair resolution. However, in order to win a dispute on Aliexpress, you need to gather proof and dialog intelligently.
How to call Aliexpress support
There is no platform hotline in 2025. If you find any Aliexpress support phone number online, it is either outdated or wrong. Nevertheless, at any time a user of the platform can avail qualified support using other methods of communication.
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Contacting via Eva bot
At the moment, the Eva bot is opened from a personal profile. To do this, you need to click on the image.
Or through the Help Center for customers section.
This is a round-the-clock bot that responds according to a script, but you can reach a live person through it. To do this, you need to click on the “Chat with agent now” button.
How to write to tech support using the mobile application
Communication with the operator in the AliExpress mobile application follows almost the same algorithm as in the previous point, from the website. However, in order to open the AliExpress support chat, you need to tap not “Support”, but the icon in the upper right corner of the first screen of the application.
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On Social Networks
Platform maintains a presence on various social platforms for custoers. On Facebook – https://www.facebook.com/AliExpress/, you can reach out by navigating to the official page and selecting “Send a message” for basic inquiries. For more detailed questions, you may be directed to use a different communication channel. If you use Twitter, visit your profile and click on the envelope icon beneath the cover image to compose and send your message.
Posts for contacting Aliexpress tech support
If the agent in the support chat did not help you for any reason, you can try to use the mail dataprotection.ae@aliexpress.com.
Contacting Aliexpress support should be reasonable for customers. Before requesting, it is worth studying the help sections on the site, where you can often find answers to many questions. Or – if appropriate – first talk to a representative of the platform store on which you have made or are about to make an order. There is no Aliexpress tech support number. However, if the problem is serious and requires a personalized approach, do not hesitate to contact team to ensure the safety and comfort of your shopping on platform.
