Install for freeHow to restore Aliexpress account
For many buyers, it is important to have access to their AliExpress account. There may be active orders, archived items that need to be ordered from a particular seller, or bonuses that one would like to take advantage of in the future. Problems with logging into your AliExpress account can occur for two reasons. First, if you have forgotten your login information – login (e-mail / phone number) or password. Secondly, if your profile has been blocked. In this article we will tell you how to restore your Aliexpress account in both cases in 2025.
Could be interesting: How to open a dispute in AliExpress.
Restore access to an account on the Aliexpress website
If you remember your login (email or phone number)
1. Go to the site and click on “Sign in / Register”.
2. Click on “Trouble signing in?”.
3. Select “Reset your password”.
4. Enter your email or phone number in the page that opens and click “Continue”.
5. Enter the code sent to your e-mail, if you have entered one. If you have entered a phone number, you will receive a call that does not need to be answered. Enter the last 6 digits of the incoming number in the window that opens. After the call, the option to request password recovery by SMS code will also open.
6. You will then be able to enter a new password.
If you remember your login (email or phone number)
1. Go to the website and click on “Sign in / Register”.
2. Click on “Trouble signing in?”.
3. Select “Find your account”.
4. You will be prompted to find the account by searching through email, phone numbers or order information. Let’s focus on the last point.
5. To restore your account in this case, you need to provide either the order number and the first 6 and last 4 digits of your credit card, or the first 6 and last 4 digits of your credit card, the order amount and the date of payment.
Via Support
In case you do not remember your mail or phone number specified during registration, or information about your orders, you can try to restore your account through the support service. To do this, on the login page, click on the third step from the “If you remember your login (mail or phone number)” section and select “Reset your password”.
Next, click “Can’t reset your password?”.
And then “With an order paid by a third-party payment provider (such as PayPal)”.
In the support chat box that opens, select the option you will be able to contact support.
Restore access to the account in the mobile application
The processes are similar to restoring an account by mail on the AliExpress website.
Restore a blocked account
The process and success of restoring an AliExpress account that has been blocked depends on the reason that caused the problem.
Unactivated account
If your AliExpress account was blocked due to an unconfirmed email within three days of registration, you need to restore access. Next to the blocking message, look for the “Account reactivation” button, click on it and attach your passport scan.
Fraudulent actions on Aliexpress
If your profile was suspected of fraud, after the blocking, you will most likely not be able to unblock it. The only thing left to do is to create a new account.
Frequent disputes with sellers
Blocking can occur if the number of disputes on active orders exceeds 50%. Sellers on AliExpress can file a complaint against the buyer. Experience shows that it is almost impossible to restore the account in such a case. To minimize disputes, try to buy goods only from good sellers on AliExpress. Find such sellers will help free extension AliHelper. It will show the rating of each store on 5 criteria. It will also track parcels and discounts, show a price change graph, find similar products, etc.
Multiple active accounts with the same data
If you have two or more active accounts with the same information, AliExpress administration may perceive it as fraudulent and block them. As in the case with the previous reason, the chances of account recovery are slim.
Always be polite and constructive when communicating with the support team. Be ready to provide all necessary information and documentation.
Keep in mind that some blockings may be irreversible, especially if they are related to serious violations of AliExpress rules. Keep an eye out for updates to correspondence on the website, in the app, or in emails in your email inbox.
Frequently Asked Questions
Can I recover a locked AliExpress account?
It all depends on the reason why your account was blocked. If the administration suspected you of attempting or committing fraud, practice shows that you can immediately start a new account. In other cases, if for some reason this account is dear to you, write to support for as long as necessary, detailing the situation.
I deleted my account on AliExpress. How do I restore it?
If you accidentally or intentionally deleted your account yourself, it is much faster to register again. The process of restoring a deleted account through the support service can take months.
Aliexpress writes that the account does not exist. What to do?
At the moment, in such cases, if your account is not found, the inscription “Incorrect credentials” appears. First of all, when entering data, check if the Caps Lock key is turned on and the language you are typing in. If you are sure that your login and password are correct, contact the support service on the website or in the mobile application.
Conclusion
Be careful with your personal data. Don’t use generic or simple passwords and update them regularly to prevent unauthorized access to your account. Restoring access to a locked account may take some time and effort, but with the right approach and the right information, the chances of a successful resolution are very high.
By following the above simple tips and methods, with conscientious use of the platform, you are very likely to be able to restore your Aliexpress account, log in and continue shopping.
