Install for freeHow to contact Aliexpress technical support team
When shopping through the international trading platform Aliexpress, buyers sometimes encounter various questions or technical difficulties that require the attention of the support team. In order to ease the communication process and speed up the resolution of problems that arise, it is important to know a few effective ways to contact Aliexpress technical support. In this guide, we will detail the different methods of contacting support so that you can choose the most convenient option for you and quickly get the help you need.
Short list of ways to contact Aliexpress support in 2024 for customers
| Method | Data |
| Online Service | Help Center |
| Eva bot | Opened from a personal profile |
| Phone number | None |
| dataprotection.ae@aliexpress.com | |
| Social Networks | https://www.facebook.com/AliExpress/ |
What problems you should contact support for
- Order problems. If you are facing problems with unprocessed, incorrectly fulfilled or undelivered orders, this is one of the main reasons to contact support. Tech support AliExpress can help you sort out the situation regarding payment, tracking, or refunds for undelivered or damaged items.
- Returns and refund issues. If the product arrived not the one you ordered or its condition does not correspond to the description on the site, you have the right to request a refund. Contacting tech support is necessary to start the return process or get a refund if the seller refuses to make contact or does not provide a clear return procedure.
- Account issues. Any account security issues, such as unauthorized access, login problems, or suspected fraud, require immediate contact with support. Keeping your account and personal information secure is a priority for the platform.
- Technical issues on the site. If you encounter site errors that interfere with the buying or selling process, such as site crashes or page loading issues, it is recommended that you report it to tech support. They can quickly address the issue with technical experts to resolve it.
- Disputes and complaints against sellers. If you have disputes with sellers over the quality of goods or terms of the transaction and you cannot resolve the issue directly with the seller, Aliexpress tech support can act as an intermediary. They provide a platform to resolve such disputes and can help you get a fair resolution. However, in order to win a dispute on Aliexpress, you need to gather proof and dialog intelligently.
How to call Aliexpress support
There is no Aliexpress hotline in 2024. If you find any Aliexpress support phone number online, it is either outdated or wrong. Nevertheless, at any time a user of the platform can avail qualified support using other methods of communication.
Contacting via Eva bot
At the moment, the Eva bot is opened from a personal profile. To do this, you need to click on the image.
Or through the Help Center for customers section.
This is a round-the-clock bot that responds according to a script, but you can reach a live person through it. To do this, you need to click on the “Chat with agent now” button.
How to write to tech support using the mobile application
Communication with the operator in the AliExpress mobile application follows almost the same algorithm as in the previous point, from the website. However, in order to open the AliExpress support chat, you need to tap not “Support”, but the icon in the upper right corner of the first screen of the application.
On Social Networks
AliExpress maintains a presence on various social platforms for custoers. On Facebook – https://www.facebook.com/AliExpress/, you can reach out by navigating to the official AliExpress page and selecting “Send a message” for basic inquiries. For more detailed questions, you may be directed to use a different communication channel. If you use Twitter, visit the AliExpress profile and click on the envelope icon beneath the cover image to compose and send your message.
Posts for contacting Aliexpress tech support
If the agent in the support chat did not help you for any reason, you can try to use the mail dataprotection.ae@aliexpress.com.
Contacting Aliexpress support should be reasonable for customers. Before requesting, it is worth studying the help sections on the site, where you can often find answers to many questions. Or – if appropriate – first talk to a representative of the platform store on which you have made or are about to make an order. There is no Aliexpress tech support number. However, if the problem is serious and requires a personalized approach, do not hesitate to contact support to ensure the safety and comfort of your shopping on Aliexpress.
