Install for freeHow to cancel order on Aliexpress
If you place an order on AliExpress and pay for it but quickly change your mind, you may want to cancel it before the item is shipped. So, how can you successfully cancel your order and stop the seller from sending the package? Here’s what you need to know about canceling orders on AliExpress and obtaining a refund.
If the seller hasn’t dispatched the item yet, you can easily cancel your order within a short period after payment. AliExpress typically allows sellers up to seven business days to ship orders. During this time frame, you can cancel your purchase and receive a refund with minimal hassle.
However, if the seller has already shipped your item, cancellation is no longer an option. In this case, your best course of action is to either open a dispute or request a refund after the item arrives.
Sometimes, after completing a purchase, you may reconsider and decide to cancel. Sellers usually do not send packages immediately after an order is placed, giving you a brief window to act.
In this guide, we will cover step-by-step instructions on how to cancel an order on AliExpress both before and after payment, what to do if the item has already been shipped, and how to secure a refund for a canceled order.
AliExpress order cancellation policy
AliExpress is a significant player in B2C eCommerce in China and around the world with functions like Amazon or its parent company, Alibaba. Purchase cancellation is an option for AliExpress customers before payment or when their packages are in the “Awaiting Shipment” condition. According to AliExpress rules, order cancellation is allowed only if the buyer and seller agree and the order status is “Awaiting Shipment”. If the seller has already shipped the one, you can either deny delivery of the products or wait until it is delivered before making a return request. A refund will be started using your original payment method after your purchase has been canceled or returned. Except for cash payments, Western Union, and bank transfers, which will be paid to your AliPay account. Charges paid for using cash on delivery will also receive a voucher for a refund.
Common reasons for returns
| Reason for Cancellation | Description |
| No longer needed | The product is no longer necessary for the customer. |
| Found a better offer | The customer discovered a more attractive offer elsewhere. |
| System error in purchase | Due to a system issue, multiple purchases were generated, resulting in two products being sent out simultaneously. |
| Seller delays delivery | The seller has delayed the delivery of the product. |
| Incorrect delivery information | Customer mistakenly entered the wrong city or name, or paid for the wrong transaction. |
It would help if you had time to choose the product before the seller ships it unless it is in outstanding condition. Please be sure you’re rational and clear about why you want to cancel the purchase before moving on to the next step. It frequently happens that Aliexpress sellers must provide refunds to customers dissatisfied with the products they receive. The seller must then agree to a partial refund to appease the customer and keep them from publishing a negative review. So, consider order cancellation.
How do I cancel an order on AliExpress?
If you have already paid for the order on AliExpress, your supplier must first authorize the cancellation request before it can be made. If a deal is reached, the supplier won’t fulfill the purchase, and you will receive your money back.
You have to go through these steps.
- First, access the My Orders tab on AliExpress.com. Locate the items you wish to cancel and click on “View Detail”.
- Click the Cancel Order button.
- Cancel a supplier order on AliExpress.
- A brief pop-up window will open. Please confirm the cancellation request in the pop-up dialogue.
And confirm the cancellation request in the pop-up dialogue.
- If your supplier agrees, the transaction will be immediately terminated, and the parcel won’t be sent. After the seller approves your order cancellation request, you’ll receive the refund in 3 to 20 business days.
- You will receive an email stating your purchase has been canceled.
- If the provider doesn’t respond to your request, you should contact them immediately and let them know the transaction is being canceled.
Unpaid order
If you decide to cancel your AliExpress order before the payment is confirmed, follow these steps to ensure a smooth cancellation process:
- Wait for Payment Verification
AliExpress will first complete the payment verification process before starting the refund. Once the cancellation is confirmed, you will receive an email notification at your registered email address. - Go to the AliExpress Website
Open the official AliExpress website in your browser. - Log in to Your Account
Sign in to the AliExpress account that you used to place the order. - Navigate to Your Orders
Go to the “Orders” section and locate the purchase you want to cancel. Keep in mind that payment verification often happens quickly after you complete the payment. - Select “Cancel Order”
Click on the “Cancel Order” option associated with the purchase. This action will initiate the cancellation process.
Paid order
- Visit the My Orders area of your own AliExpress account to cancel the purchase.
- Click the “Cancel Order” option next to the required items. You must click the Request Order Cancellation option once you reach the page.
- After that, decide on the cancellation’s reason. If you unintentionally place an order, select the appropriate choice from the drop-down menu. You can lodge a dispute if you cancel the parcel due to the seller’s error.
- After submitting the cancellation request, you must wait for the seller to respond.
- If the seller can confirm your request, you will get a refund.
Waiting for shipment
If you need to cancel an AliExpress order while the status shows “Awaiting Shipment,” follow these steps to ensure a smooth cancellation process and secure a refund.
- Log in to Your AliExpress Account
Go to the main AliExpress website and log in to the account you used to place the order. - Check the Order Status
If the order status is listed as “Awaiting Shipment,” you have a chance to cancel it before the seller dispatches the item. - Contact the Seller
- Before initiating the cancellation, contact the seller directly through the AliExpress messaging system.
- Inform the seller that you wish to cancel the order and request their consent.
- If the seller agrees, they will approve your cancellation request, which is essential for processing the refund.
- Submit a Cancellation Request
- Go to the “My Orders” section and locate the item you want to cancel.
- Click on the “Cancel Order” option.
- Select an appropriate reason for cancellation from the dropdown menu. A common reason is “I ordered the wrong item.”
- Submit the cancellation request.
- Confirmation and Refund
- Once the seller confirms the cancellation, you will receive a confirmation email at your registered email address.
- Your refund will be processed automatically and returned via the original payment method.
If you cancel your purchase freely and do not ask for a refund. Buyer advises using “I ordered the wrong item” as the reason. AliExpress imposes no punishment or penalty in this circumstance; the seller will cancel the purchase instead since the seller receives the cancellation request and decides whether to confirm it. After securing the cancellation, you have two weeks to affirm his agreement to end the transaction.
After shipment
You cannot cancel a purchase if the status reads, “The seller has delivered your order.” However, you can refuse or return the things once they have been delivered.
- Expect the shipment to arrive at your address first.
- Visit www.aliexpress.com after your purchase has been delivered and log into your account there.
- Choose the items you want to return from the Purchases tab and follow the on-screen instructions.
- 4. A refund will be given to the original payment method. After your returned items are received at the vendor’s warehouse.
Money back on Aliexpress after canceling an order
AliExpress is widely known for its competitive pricing and wide range of products. Which range from hot sellers to unexpectedly helpful home accessories. On certain occasions, though, we have to “put back” items from our shopping list. What happens if you cancel your online purchase? After you cancel your order, the seller has 72 hours to reply to your cancellation request. AliExpress will cancel the order and return your money.
According to statistics, 80% of AliExpress customers who canceled their orders got their money back. When the seller opted to do so. Depending on the return policy, the refund period for an AliExpress return typically lasts 3 to 20 business days.
What to do if an order cannot be canceled
The only option left for a buyer is to bargain with the seller. If you encounter any difficulties, you are strongly advised to contact them immediately. Tell the seller why not to send it. However, starting a dispute is the only appropriate action if the product has already been dispatched. AliExpress businesses work to shipment more rapidly than usual to get your items to you as quickly as possible. So, use caution when making purchases. How to cancel an AliExpress purchase after delivery becomes essential. When your goods have already been dispatched. And you realize that you no longer need them. Though the query is slightly different. The solution is the same as contacting the seller.
General tips for canceling an order
If for some reason you want to cancel order on Aliexpress. You can do so by following a few simple steps.
- The first step to take is to check the status of your order on AliExpress. If your items has not yet gone through processing, you can cancel it without any problem. But if it has already changed to “Pending Shipping”, “Sent”, “In Transit”, “In Ship” or “Delivered”, it will not be so easy to cancel your parcel.
- If your order has already shipped, you need to contact the seller. And let him know that you want to cancel your transaction. To do this, go to your order page, click on the “Contact Seller” button. And send a message saying that you want to cancel the purchase. Usually the seller will respond within 24-48 hours.
- Of course, it will be easier to get a cancellation if you buy from adequate sellers. AliHlelper will help you find them, thanks to its “Seller Rating” feature. This is a free extension for your browser.
- Once the seller receives your message that you want to cancel the purchase. They can offer you several options: cancel the item and get a full refund. Cancel the order and get a partial refund. Or continue with your order. If the seller agrees to cancel the order and get your money back. He must send a cancellation request. In this case you will receive notification by email. That the purchase has been successfully cancelled. And a refund to your credit card or other payment method you used when you purchased.
- If you receive notification that the transaction has been cancelled. And the money refunded to your credit card, follow the refund process. Usually the process can take anywhere from a few days to a few weeks. Depending on your bank and payment method.
- If the seller doesn’t respond to your messages or refuses to cancel your purchase. You can contact the AliExpress support team. To do this, go to your order page, click on “Open Dispute” and follow the instructions. In this case, you may need to provide evidence that the seller is not fulfilling his obligations.
Conclusion
It is important to remember that cancel order on AliExpress may result in penalties from AliExpress. Therefore, be sure to read the terms and conditions of your AliExpress purchase. Before you cancel your purchase.
As you can see from the steps above, cancelling an transaction on AliExpress is not a complicated procedure. If you act quickly and correctly. It is important to monitor the status of the order. And contact the seller in a timely manner to avoid misunderstandings. And make sure that you get your money back. Now you’ve know how to cancel an order on Aliexpress.
What should I do if I want to cancel my order without a specific reason? Do I need to open a dispute? Or is it better to arrange a return and refund directly with the seller?